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Shocking customer service

1 reply

Shazza0120111429 · 23/08/2021 10:39

Good Morning

I am requesting as much help as possible to get FB to provide Customer service .
My account was hacked and the hacker proceeds to taunt me about what I had lost and what he was Upto in my account .
My account is so precious to me , it contains all my pictures, children’s first / day at school , birthdays, riding a bike the list goes on and on. I left a DV relationship and we had very little time to collect out belongings so this is so upsetting for me .
Upon trying to access my account and trying to find solutions to this it has come to my attention that there are thousands of people affected by this .
FB is a lifeline for some people and such scenarios are affecting people’s Mental health and well being and leaving them to feel isolated .
Facebook is worth billions , yet there are no humans in customer service .
I’m campaigning to change this

Thanks in advance

Have you seen this petition yet?
chng.it/Lcrd64zg

YetAnotherBeckyMumsnet · 23/08/2021 11:13

Hello @Shazza0120111429 we're sorry to hear what's happened. We are moving this thread to our petitions section - this is the only area of the site where we allow these posts, please don't post this elsewhere on Talk. Thank you.

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