Nursery closed, am I entitled to anything.

[Opalfeet]

So if bubble and year group in nursery closed am I entitled to getting extra hours. I think I know the answer is probably no. It's just I was wondering given the nursery receive fudding for his place if they them can't provide those 15 hours can I ask for them back. I'm just thinking as if I was paying privately I'd get my money back

@Opalfeet

Yes if you pay privately they get their money back

Not everyone does. We didn’t.

@BlueSurfer I am not referring to you, I'm referring to people at the nursery

So you mean you'd want a backlog of the 15 hours you didn't receive? Is that what you meant?

@Opalfeet

Not protesting, I'm asking what the policy was/is. I have my answer, I just don't see the need for the critique that's all. Was asking a straightforward q. *@GreyhoundG1rl* yes people who pay privately get their money back- that's a fact, I'm not sure why you are disputing this.

Because not everyone does get their money back that’s why. Not sure why you are being so aggressive

No you can’t - my sons nursery closed for over 3 months at the start of the pandemic and we couldn’t get any of our funded hours carried forwards.

Apparently nurseries weren’t entitled to full furlough amounts, partly because of this.

That is correct, nursery staff didn't get full furlough from government and had to be topped up to the 80% by nursery. Meanwhile no fees coming in.

They could claim furlough for the percentage of their income from privately paid fees but not for the funded hours portion.

@Kitkat151 because I asked a question and didn't expect to receive a lecture about nursery etc.

Sorry, I shouldn't have been so naive there's always someone on here who immediately goes on the attack. My son spent a year in lockdown between two and three not interacting with anyone and so every bit of nursery time is important to us. It's not about inconvenience/childcare etc. It's about the time he gets for social development, particularly interacting and mixing with his peers. He was also late to go as we missed the previous term by a few days too. If he'd been born earlier he would have gone a term earlier. He's very shy and is just coming out of his shell, then he'll literally be back two days and off for 6 weeks

My son was late starting nursery as he just

Missed the cut off for January start by five days

@HumunaHey yeah I'd quite like that, but I did say in my opening post I'd assume it would probs not be possible

As at my nursery if we are close due to a bubble breaking it would be our failure so we do refund paying customers. We wouldn’t refund free hours but if you were topping them up privately we would refund those

If the nursery is full then there won’t be any spare sessions to offer to all the children will there? It’s worth asking your nursery though as it may be possible and even though they don’t h e to they may well be willing to do so

@Lifeispassingby

If the nursery is full then there won’t be any spare sessions to offer to all the children will there? It’s worth asking your nursery though as it may be possible and even though they don’t h e to they may well be willing to do so

Ditto. Worth asking but I'd expect it wouldbe possible.

I didn't really want to come across as cheeky that's why I asked on here to see what the deal was first. I don't think they're full because the manager said to me that once they are in they can change the days when I want. I think they have smaller groups in the hols and more staff to children

I remember our local authority issuing a note saying that parents wouldn't receive backdated hours due to lockdown. You'll have to check with your local council.

Mine isn't eligable for hours yet, my nursery refund all his fees if the nursery shuts due to a bubble bursting, which I think is incredibly generous. They didn't take anything during lockdown either. The refunds on private hours will be at the discretion of the nursery.

You don't get money back in private either.

So @Opalfeet you don't actually pay for this and yet you want hours back that you haven't paid for

Another one here that says private nursery doesn't give money back. These bubbles are bursting and have done so for ages and we have ever had any money back.

Is it so difficult to understand that you qualify for some free childcare but the nursery do have to pay their bills to remain viable. How petty and tight are you since it is actually free and not costing you anything

@Opalfeet

I didn't really want to come across as cheeky that's why I asked on here to see what the deal was first. I don't think they're full because the manager said to me that once they are in they can change the days when I want. I think they have smaller groups in the hols and more staff to children

Well you are coming across as quite greedy since it is free anyway. Entitled to freebies and then moans when missing a little bit of it

I'm in Ireland, we were refunded each time, including for two months of lockdown.

@TheTallOakTrees no not free, the govt pays it which means it is funded by taxes. You have no idea how much tax i pay and whether it is free. Why the attack because I ask the q? So many people on here who love to go on the attack 🙄

So many people posting the wrong information so confidently because 'that's what my nursery does'.

Private childcare providers have to comply with consumer law, and they have all been advised that the customer is entitled to a refund if they are unable to access the service due to coronavirus laws, including if the setting is forced to close for lockdown, or by test and trace. And you are entitled to a refund if your child is unable to access the service because you've been told they have to self-isolate.

If your private setting isn't giving you a refund, you are entitled to one and can ask for it.

"consumers will normally be entitled to a refund for any services they have already paid for but that are not provided by the business or which the consumer is not allowed to use because of lockdown laws (this may be a partial refund of the total amount the consumer has already paid, to reflect the value of the services already provided)"

From www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds

Regarding your question OP, as PP have said, nurseries receiving funding for hours were able to still claim that funding in lieu of furlough scheme, as their support package. So the funding for those hours have been spent on keeping the business afloat. Its not great for the parents like you.

@namechangecovidquestion

You don't get money back in private either.

You are entitled to a refund

Not everyone does. We didn’t.

You're entitled to a refund. Whether you got one or not is a different story.

They really don't. All the fixed costs remain the same, whether your child's bubble attend or not.

My fixed costs remained the same and I still had to refund all my customers during lockdown 1 and 2. And I'm still refunding now when children have to self-isolate for any reason.