Need help with a very sensitive complaint against a massive multinational!

[MrsRickman]

Ok, here goes.
Coca Cola are running a promo via their Dr Pepper brand just now on facebook. It is called 'status takeover' and involves the application putting an embarrassing or funny status on your FB page.
My 14 yo dd participated and I was HORRIFIED to log into FB and see that her status read - 'I watched 2 girls one cup and felt hungry afterwards'. For anyone who doesn't know what this means, please stay ignorant, for those who do, you can imagine how I felt. This was compounded later on when a quick search through dds internet history revealed she had tried to find out what it was for herself. Thankfully, our ISP has a wonderful child filter!!
So, after various emails and phonecalls to CocaCola marketing I have been offered (quite offensively) as way of compensation, a night in a hotel and theatre tickets for the West End. Fat lot of use to me, we live in Glasgow.
So, how do I proceed? ASA? I am absolutely fizzing with rage and disgust, and want a full apology and explanation. CocaCola are saying they use outside marketing teams for different brands and it's outside their jurisdiction. Help!?

[sdia12]

No idea how this mumsnet thing works! If you can send to this email: safemail.justlikeed.net/e/24f55aac0f526d503e08e9d2115678b3.png

Encrypted in image so I don't get spambots.

[NetworkGuy]

I sent e-mail message to the address you had posted some time before when you were asking MrsR to contact you. You had posted phone number and e-mail, if you recall.

[walkinZombie]

Wow...especially with a 14 year old

[johngp]

Help with a complaint - Can I recommend a small booklet published by Orange the mobile phone company. It is called 'what parents need to know' and the description is: 'The guide to safe and responsible use of mobile phones and the Internet.' I think it is very good - lots of good hints and tips, but no tools for parents and carers to use. My copy is dated 06/10 so it is a year old. I think it ought to be still available. I haven't checked the Orange website.

On page 31 it says: Reporting Abuse: If you see content on the Internet which you believe is illegal or in breach of a website's term and conditions you can report it to the service provider, IWF and/or CEOP.

It continues: What about illegal websites? If you believe a website or images you have encountered to be illegal, you can report it to the IWF:

• email to [email protected]
  
• online at iwf.org.uk
  

I have started a new thread - 'Children and Technology' - I think parents need more than good guides like the Orange booklet, because of the power of the devices that are available today. Parents need real tools to monitor what their children are doing. Your incident confirms my belief that parents need real tools to protect their children.

Have a look at: How to protect your kids on the Internet

help.orange.co.uk/orangeuk/support/personal/232015

johngp

[AnnieLobeseder]

How did this thread get resurrected? It's a year old!

[AnnieLobeseder]

And how come it got to over 1000 posts?

[Tamlev13]

That's quite funny, always funny to look at facecams of people watching it, it's fake so don't fret (shiny poo?).
Oh yeah, kids shouldn't watch and all that blah

[Pommymumof3]

how can that possibly be allowed to happen!
Disgusting!!