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Need help with a very sensitive complaint against a massive multinational!

1408 replies

MrsRickman · 16/07/2010 17:58

Ok, here goes.
Coca Cola are running a promo via their Dr Pepper brand just now on facebook. It is called 'status takeover' and involves the application putting an embarrassing or funny status on your FB page.
My 14 yo dd participated and I was HORRIFIED to log into FB and see that her status read - 'I watched 2 girls one cup and felt hungry afterwards'. For anyone who doesn't know what this means, please stay ignorant, for those who do, you can imagine how I felt. This was compounded later on when a quick search through dds internet history revealed she had tried to find out what it was for herself. Thankfully, our ISP has a wonderful child filter!!
So, after various emails and phonecalls to CocaCola marketing I have been offered (quite offensively) as way of compensation, a night in a hotel and theatre tickets for the West End. Fat lot of use to me, we live in Glasgow.
So, how do I proceed? ASA? I am absolutely fizzing with rage and disgust, and want a full apology and explanation. CocaCola are saying they use outside marketing teams for different brands and it's outside their jurisdiction. Help!?

OP posts:
Are your children’s vaccines up to date?
tabouleh · 18/07/2010 21:58

"because, rather ironically, they may be read by a child" - OK new question:

Why the hell is the Daily Sport allowed to have bloody pictures of women - arse in the air, knickers showing, massive tits thrust forward? - Lots of children can see this any day of the week in the shops.

funkychunkymunky · 18/07/2010 22:00

Adding my support

DreamsInBinary · 18/07/2010 22:04

tabouleh - if a journalist wrote the name of the film it would have exactly the same effect as the fb updates - hordes of people would promptly google it. Some of whom would be minors.

Interested in this thread?

Then you might like threads about this subject:

dittany · 18/07/2010 22:04

This reply has been deleted

Message withdrawn at poster's request.

CowWatcher · 18/07/2010 22:06

Have been following this today & twittering about it. I would like to add my support to MrsR and my thanks to her for pursuing this. Hopefully in the long run her actions may have made all of our children a little safer.

NetworkGuy · 18/07/2010 22:08

onadietcokebreak - thanks for posting on the MoneySavingExpert site.

Should I suppose 'diet coke' is from Coca Cola

DreamsInBinary · 18/07/2010 22:09

I'm not sure where you are going with this? I read the business section as a teen, FWIW, and I don't put extreme porn in the same category as naked women. An interesting debate, perhaps, but one for another thread?

onadietcokebreak · 18/07/2010 22:14

Yes network guy....rather unfortunate user name eh? Like I said earlier I am a regular but I suppose I had better reconsider my username!

NetworkGuy · 18/07/2010 22:15

tabouleh wrote "Why the hell is the Daily Sport allowed to have bloody pictures of women..."

It's already been commented on some months back, along with placing "Front" "Loaded" and so on, on low shelves in many supermarkets and garage shops.

My local Asda does have cardboard covers so onl the magazine titles can be seen, but they're perhaps the only local supermarket which has done this.

Shame on the Co-Op with their general claims to being ethical that they continue to have the mags and so-called newspapers on display.

Perhaps best to bring it up as another topic, or put in Site_Stuff and ask MNHQ for a campaign against this carry-on.

The supermarket bosses are being given short interviews on You and Yours (Radio 4, Mondays just after midday) - however these are recorded interviews so cannot phone in and ask a challenging question live.

PerpetuallyAnnoyedByHeadlice · 18/07/2010 22:33

OMG

have just read the entire thread.

i feel totally sick - have never heard of that erm, practice, nor scat porn - and now i am enlightened i would be as horrified as the OP at this sort of slogan being used to promote a soft drink on Kids facebook pages

ABSOLUTELY SICK AND OUTRAGEOUS

someone needs to be sacked over this, for thinking it was appropriate or for agreeing its use without knowing what it meant

NetworkGuy · 18/07/2010 22:35

bluecardi wrote "Wonder what the quote from coca cola will be?"

The Guardian article says

"A spokesman said: "It has been brought to our attention that the Dr Pepper promotion on Facebook posted an offensive status update. We apologise for any offence caused."

"As soon as we became aware of this, we took immediate action and removed the status update from the application. We have also taken the decision to end the promotion. We will take all steps necessary to ensure this does not happen again".

I think they should really include a comment from Lauren Branston, Director for Corporate Affairs, Coca-Cola GB. It would be far more significant than "a spokesman" and would show that someone at the top acknowledges the promotion was not properly managed.

Shame it took until today to get it 'pulled' but from Coca-Cola's point of view, it has perhaps been a lucky break because they may not have had it mentioned on national radio or TV, and can feel "prepared" for making proper announcements tomorrow, rather than having some 24 hour TV news crew pestering them at their offices, and getting a mishmash of comments about what was done / how it was resolved.

bibbitybobbityhat · 18/07/2010 22:50

NetworkGuy: are you getting a bit carried away with all this easy emboldening?

MadwoMen · 18/07/2010 22:59

Just seen this.
well done mrsR. Stand ready to join in any action disgusting.
BTW, those who will miss the fruitisers...I discovered Bottlegreen a month ago, I actually prefer it to the coca cola products - tastes more grown up as well because it's not as sweet, coke can't hold us to ransom

tabouleh · 18/07/2010 23:01

StrawberrySam (Sun 18-Jul-10 19:52:09) said:

"Another lurker here... Well done Mrs R! I've just been on Facebook and the Let Girls be Girls page has just posted about it (here)."

Yep - not surprising since OP herself set that page up.

PixieOnaLeaf · 18/07/2010 23:03

This reply has been deleted

Message withdrawn

tabouleh · 18/07/2010 23:07

Sorry linked to wrong thread - see this one here - MrsR has posted 3 times about this.

Ingles2 · 18/07/2010 23:09

Just seen this ...
Am totally horrified!
Well done for getting this pulled MrsR

NetworkGuy · 18/07/2010 23:09

bbh - I've limited the times I've used it, but it might mean some other journalists than Mr Dodd will spot a few markers on matters such as the way Facebook privacy needed to be lowered, and some of the other comments made.

Various comments have been made about the gaps in the current Guardian article, and the possible way it could be taken (over-protective mums kicking up a stink) so you surely agree if it catches the attention and gets higher quality copy on screens and in print, it is worth using.

bibbitybobbityhat · 18/07/2010 23:11

Just joshing with you NG.

Ingles2 · 18/07/2010 23:14

Am totally confused... just thought I'd have a quick look at the Dr Pepper Facebook page which seems to be littered with pics of semi naked girls wanting to be porn stars?????
What the hell?

PrettyVacant1 · 18/07/2010 23:14

Giving my support.
Good on you MrsR.

NonnoMum · 18/07/2010 23:39

Thanks for the link NetworkGuy.

Glad that the campaign has been pulled. Shame it seems to think that the complaint is against a porn film. Er, no, a bit more serious than that: encouraging 14 year olds to be aware of deviant sexual practices is the complaint?

Liked the 'blankie' status update. Shame some idiot(s) ruined it for everyone, but guess the agency should have anticipated that...

Yay to the power of Mumsnet; feeling more and more Maude Flanders everyday...

Kelziz · 18/07/2010 23:42

I'm also a lurker who's been prompted to post for the first time by this thread. I have a step-daughter and a few nieces around the same age, I don't think they joined this promotion, but it was the kind of thing they might have, so I've been reeling about it. I also posted on the moneysavingexpert forum earlier.

I hope nobody minds but I've sent the following letter to the Guardian, sorry it's a bit long. I tried to put it on their public forums but it wouldn't let me.

Dear Sir/Madam,

I wish to write about an article that appeared online on 18th July 2010 by Vikram Dodd entitled 'Coca-Cola forced to pull Facebook promotion after porn references?.

I have never written to a newspaper before, I don't know if this is the correct format or email address, but I feel that I have to say something as the tone of this article has me, as somebody who has followed this subject since last night, deeply fretful.

I am a regular Guardian reader, liberal and open minded, and generally against censorship and 'Mary Whitehouse-isim'. I despised the Sun's campaign outing pedophiles, the campaign to abolish 'Jerry Springer the Opera' made me sick to my soul, the Daily Mail backlash against Jonathan Ross and Russell Brand made me despair (the Daily Mail generally makes me despair!). The last, and only other time I have spent a day following something online was when The Guardian mobilized its readers to unearth and destroy the super injunction, and I cheered. Much as I did at Charlie Brooker's fantastic dissection of Jan Moir?s malicious article.

I apologize for my tangent; I just wish to outline what kind of demographic catergory I fall into, because I truly believe that the tone of Vikram Dodd's article is wrong, dangerous, dark and worrying.

I understand that offence is a subjective thing, but the quotation marks around this word in the subtitle seem to undermine the article before its point is even known. I understand that the title of this infamous video clip 'two girls and a cup' absolutely should not be mentioned, but still, had I read only this article today and not the threads on the forums Mumsnet and Moneysavingexpert, I would have dismissed it off-hand as some hysterical mums hailing a latter day Mary Whitehouse who had heavy-handedly spoilt the fun of some 'bemused users on the Dr Pepper Facebook page' who 'bemoaned the abrupt ending of the competition?. This article made those mums sound just like the hysterics that cried to the Daily Mail about Ross and Brand. It made Mrs Rickman into a joke by quoting her complaining about the theatre tickets, whereas in the context of the thread it was bitter sarcasm at what she, correctly, I think, saw as a brush off. At this point, Coca-cola had no intention of pulling their competition.

I need to tell you why this is different.

Firstly, I have seen this video. I doubt whether Mr Dodd has. I saw it at a convention in 2008 called Zombiecon, where it was shown, in a closed room, to a forewarned group of mid twenty to mid forty year olds as an example of the broad spectrum of the Internet. I could only watch the first few seconds, gagged horribly, and could not watch the screen until it had finished. I was not the only one. I noticed then, that the people who I knew had already seen it were watching us, the ones that hadn't. A quick search on Youtube will come up with a multitude of 'reaction' videos. They showed Stewie Griffen watching it on Family Guy. This is because the reaction of somebody watching this video is usually similar to mine; it is utterly abhorrent to a degree that most people would not experience in their whole lives. And people watch other's reactions because nobody, but a tiny, tiny minority, would ever choose to view such images again. To call it pornography is to call surf a tsunami.

And they're funny. These reaction clips are hysterical, and I'd hate to see them taken down in some frenzied media backlash, as I believe the video itself should remain accessible to those who intentionally seek it out. As I said, I hate censorship.

What Coca-cola did with it?s ill conceived competition was firstly insist that the teenagers, and this campaign by their own publicity is marketed at teenagers, open their Facebook profiles and set them on public. This should have been a story in its own right.

Secondly, it gave a number of pretty tasteless status updates, much much worse than the lame samples also cited in Mr Dodd's article, which incidently, made the bad one look like more of a slip rather than a wider, gutter level marketing campaign.

Thirdly, and most importantly, it posted the following status on the Facebook page of one fourteen year old girl that we know about: 'I watched two girls one cup and felt hungry afterwards'. Two girls one cup is scat pornography at best, and the vilest, most depraved images currently available at worst.

My main problem with Mr Dodd's article is that he completely fails to record the most worrying part of the story; the point that has had many alarmed and frantic parents at their computer terminals all day desperately trying to be heard. That point is this - this young girl then went to a search engine, and looked up the name of the video clip that was given to her right there, word for word, by the brand Dr Pepper. Please understand the enormity of what has happened here. The public (and I mean the public and not just the right wing hysterics) have been rightly concerned about a child's ability to click on inappropriate items and parental inability to set up filters for a long time now. But here, a massive and trusted brand is giving those very links to children.

There is that, and there is also that the tone of this article may actually have done Dr Pepper more good then harm. When I read it I was immediately put in mind of the time that the Sex Pistols 'Anarchy in the UK' was banned by fuddy duddys. Please don't make this brand 'edgy' because, literally, 'mother didn't like it.' Please don't let this article put that video in the number one internet spot.

I earnestly implore The Guardian to revise this article at its earliest opportunity. What?s the worst that can happen?

Yours faithfully,

Kelly

NonnoMum · 18/07/2010 23:49

Well said, Kelly.

A much more eloquent version of what i was trying to say - people are broadly liberal here on MN, but this is a bit more serious than avoiding a bit of porn...

bibbitybobbityhat · 18/07/2010 23:49

A bit lengthy but I think you got your point across well.

Although its odd that you should find the reaction videos "funny".

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