Learning to drive driving you mad - NO, BUT THE FUCKING DVLA ARE.
Between 2000 and 2005 I applied for and received my provisional licence. At that time I had a different surname and was living at a different address.
In 2006 I got married and in 2007 my husband and I moved into our first house. My surname changed and so did my address, so, my provisional driving licence also had to change.
I filled in the relevant form, sent off my driving licence with paper counterpart, my passport (which is in my married name) and my marriage certificate. These were all sent back to me with no explanation as to why my details couldn't be changed.
I sent everything back to the DVLA a further 4 times and each time they sent everything back with no explanation.
Now even though I held a provisional driving licence, it was more for ID and I'd never learnt to drive.
In 2008 my husband and I had our first child and I decided to start learning to drive. I sent everything to the DVLA and yet again, everything was sent back. I went ahead with the lessons in my maiden name and old address. I wasn't really gelling with my instructor, or getting anything out of the lessons and as I was learning with BSM, it was becoming quite costly, so I gave up.
In January of this year, my husband and I found out that we were expecting our third child (miscarried second in November 2009), due 14th October. I decided to get serious about driving, with the intention of passing the theory and practical before the baby is born.
Because of all the aforementioned trouble with amending the details on my provisional, I decided to just apply for a new one, which I received within a week.
Unfortunately, they had me down as a MISS not MRS and I was told by the DSA, DVLA and BSM that this would affect my being able to take the theory and practical tests. So the same day I received it, I sent it back to be amended. That was the beginning of July.
I have been taking drving lessons with BSM since the start of May and I'm ready to take my theory. My instructor feels I am very close to being able to take the practical and assures me that I am a much better driver than I think I am.
However, I cannot do either until I get a driving licence from the muppets at the DVLA.
Every Friday I call to chase it up and every Friday I'm told something different.
Firstly, they couldn't tell me where it was. Then they told me I was being investigated for having 2 provisional drving licences, then they told me it was with the medical department as I had a medical condition - this came as a suprise as aside from being pregnant, I don't have any medical conditions and to the best of my knowledge pregnancy is not classed as a medical condition. The Friday before last I was told that it had been sent out and last Friday I was told that it was being dealt with.
I am very to say the least.
The customer services manager has been written to, as has the cheif executive and I have asked him to pass this on to the relevant complaints body.