I heard a phone in about M&S on Radio5live the other day about why M&S has gone downhill and thought I'd ask you what you thought. For what it's worth my problems are that it used to be when you bought say a black skirt at Marks you knew it would be the same colour exactly as the Marks jacket and/or trousers you had at home. You didn't have to fart about checking the colour in the light, or take in the other bit of the suit to check, you just strode in got your correct size and out. The other thing is that you can buy a bra if you're concave or if you look like one of those italian porn stars but heaven help you if you're ms average!! It seems to me that Marks are trying to be something for everyone and failing their core business badly. I'm not in the twin-set and pearls brigade (yet!) and even they don't seem to be represented any more, just this sort of chelsea girl got older and tattier look. I'd be ashamed to say I was the M&S buyer who chose some of the clothes they currently have on display!