Nana 90 years old fell in car park. Advice please

[Fingerscrossed11]

Firstly thank you for reading and thank you again for any advice.

My nana was 90 in June and doesn’t go out very often. She goes to bingo which she has loved for as long as I can remember and I’m 44. I’m her granddaughter. She goes to bingo 2 afternoons a week max sometimes not as many. Bingo lasts maybe 2 hours. One day a week my mum (her daughter) and I (her granddaughter) take her out for her shopping/groceries/little extras.

Today we went out and when we nearly finished shopping my nana said she wasn’t feeling well, she was just not wanting to take her coat off and felt a bit hot. I took my nana out to the car to have a seat. We were literally 5-10 feet from the car as I went to open the car door for her to get in. There was an island in between parked cars with a post up high saying how long we could be there before we were charged but cars were parked alongside it and my nana fell over it. I’ve never felt so frightened. Even now I xan see it happen in slow motion. I ran over immediately and as she’s had two knee replacement she isn’t very mobile. Luckily a man came over who must have heard me scream or see my nana fall and helped me lift her up to carry her to the car. On getting to the car I noticed she had a deep cut to her upper eyelid and cuts on her hand. She was then very sick I think due to the shock and was shaking due to this. After the shock wore off she’s feeling sore down the one side of her body where she fell. After she fell she was looking for her glasses but there were shattered. Before I left her tonight she had bruised swollen lip, black/bruised eye and bruised nose. I dread to think how bruised she will be tomorrow.
after a long cry and thinking what I can do to stop this happening again I’m looking for advice to whether to contact car park. This island is between parked cars in all directions, to the side front and back and I don’t think this is safe.
can anyone advise please. I would hate this to happen to anyone else.
thank you

Just read all her face is bruised too. How do you think that happened if she didn't hit her head??

My nana always insists on wearing a coat on top of a cardigan and a blouse. Every time we go shopping she gets too hot but won’t take off her coat. When we leave the shop she’s fine but in this case, in my opinion it was a tripping hazard

I can't believe you are still banging on about the carpark. The lady needs medical attention, it's not up to you to determine whether or not she is medically fit. Any fall at that age needs to be investigated by the medics. The carpark is a non issue at this stage.

Your nana felt unwell, fell over, hit her head because that’s where her eye socket is, subsequently vomited yet you’re just wondering about the car park? The poor old woman needs to be checked over. It doesn’t matter how adamant she was thar she’s fine, no one knows that. A bloody island isn’t important here fgs.

Who "investigated" for head injury? You?

It is not clear if you were walking on paths to get to the car or cutting through parked cars.
and you should have taken her to be checked. At 90, after a fall and vomiting episode, it was the wise thing to do.

What you're saying doesn't make sense
She has facial injuries and clearly hit her face hard enough for her glasses to cause injury to it - she therefore has had a head injury

Not sure why you don't realise this

It is strange you are so reluctant to have your Nan checked by a medical professional.
This is what you need to do.

My nana has been well
looked after and thank you for your concern. If for one moment we were concerned about even the tiniest aspect of her health I certainly wouldn’t be posting querying the cause of this. I wanted others to be aware of hazards. Yes my nana is adamant she’s fine, yes she seems okay, no there’s been no indication of anything untoward, no she hasn’t worsened since, yes she’s had her lunch and dinner since it’s happened and not been sick and sitting back in her recliner feeling a little bruised yes but she’s fine and considering there’s something with her now and if there was any change then this would be seen to immediately.

There is no head injury. She did not hit her head thankfully.

I'm wondering if you are a medical claims company OP plying for business? All you are banging on about is a supposedly, poorly designed carpark!
Not the fact your nan felt ill and then fell, causing a cut and bruising to her face! You have glossed over any medical review. Did anyone medial review her OP?
Maybe she needs an OT assessment and a walking aid, to stop her tripping on things? Maybe you could have been holding her hand, if you saw these supposed car park islands that she tripped on and thought they were a hazard!

Dear OP, I can imagine how shaken up you feel. But I am not sure whether the construction of this car park is the real problem? If I have understood properly this is something your grandmother has navigated in the past without a problem? She felt ill before the fall and could have been dizzy? It’s possible the car park needs some better signage about obstacles, but what’s really happened here is your grandmother felt unwell and then fell. She may well need medical attention because she felt ill before the fall, and it is possible she hit her head. I do understand that you are anxious to try and prevent future accidents but I think you are really worried about your grandmother and that is what you need to focus on. Feeling unwell could be anything from an infection to a mini stroke to simply feeling too hot, but at her age it needs to be checked out, plus she has injuries.

I’ll be blunt OP. Stop writing pointless MN posts about a very normal car park and instead use your time wisely by taking this poor woman to be checked over at A&E.

It’s an island in a car park , it’s unfortunate that your granny has fallen over but from what you’ve described the problem is your granny feeling unwell and not looking where she was going properly . I’d have taken her to be checked by a doctor .

Her face is part of her head. If she has injuries to her face, she has injuries to her head. Not to mention her hands, knees and any other fragile body part that felt the impact of hitting the ground.

Take her to a&e especially with the vomiting

Poor nana. No medical check over afterwords is worrying

I agree especially due to age and frailty.

How did she get the cuts and bruises then? From the air?

People like you really piss me off.

Your nana sustained a head injury when she fell by the mere fact that she managed cut her eye and smash her glasses. She has extensive facial bruising which could mean any number of her facial bones could be broken. The poor woman, also, immediately vomited following the injury which is a red flag, But hey, just prattle on about the alleged badly designed car park instead of getting your nana seen to.

I really think the point of this thread was for advice on how to get compensation tbh, nothing else.

At the very least you should have called the gp and logged the incident with them incase her condition deteriorated or something came up relating to it at a later date.
The fact you haven't makes me think you know you would be asked to get her seen and somehow don't want to or can't be bothered.

I think you must be in shock yourself (unsurprisingly). Please take nana for a check up in the morning. If her face is injured, she’s had a head injury.

Sorry for the pile-on OP, but I'm a panicker and if my 89yo mum fell over and then vomited after feeling unwell I would have called an ambo then and there. Hope she feels better soon.

Aww your poor nana, hope she recovers quickly. I think you should contact the car park. Something similar happened to me, walking through a hospital car park (my work) in the dark and I was walking between the cars and didn’t see the kerb, I fell over across the tarmac, grazed my hands and knees, it just couldn’t be seen

Please take your nana to her GP for a check over OP. You have nothing to lose. She is very vulnerable due to her age, she was also feeling unwell prior to the fall and needs everything triple checking.