rbh why won't the parents get the info they need?
In the NICU there will be loads of info, there will be leaflets and posters about who to call (BLISS etc) there will even be Dr's and nurses who should be able to aswer questions.
Sorry I understand why you are concerned, BUT if I can suggest one thing. DON'T send her info 'from the internet' as it might help.
Every case is different, the internet will not help, it will usually confuse in these situs and it will lead to a breakdown in communicatiosn between parent and drs as if teh parents are questioning and self diagnosing everything it is really really not great for anyone.
IMHO (and from one who lived through it for 97 days) support your relative, offer to help them with looking after their house, watering plants, filling their freezer with food. D
on't offer to read up on it all, tell them what should/shouldn't be happening, what the dr's should/shouldn't be doing as to be honest they need support NOT scarey statistic, otherbaby stoires etc. - can you tell my dearest MIL always came to teh hospital ARMED with c**p
I may sound ranting, but I have a broher who is a consultant pediatrician and even when I asked him anything, HE reffered me back to the team.