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Original poster

Just burst into tears in 'costcutter'

70 replies

babyonboard · 04/08/2006 14:18

I am absolutely stunned at this..and a bit disappointed in myself for getting upset and walking out..

Yesterday DH bought some random bits from the costcutter near us on the way home, including baby wipes..only problem is he bought pampers normal wipes instead of the huggies sensitive we normally use

We have lived here for years and shop there regularly, so this afternoon I took the two packs back and asked to exchange them for the huggies..the manager launched at me in a really aggressive voice saying
'these were on half price offer two weeks ago, you bought them then and are trying to rob me now' . Cue me, looking flabbergasted...
he continued..'I know you bought baby wipes then, I remember all our customers ..etc etc'

I told him DP had gotten them yesterday and we even had the reciept but he kept denying it, and accusing me of bringing back things we bought half price wanting a full refund..fair enough we probably did buy baby wipes a fortnight ago..we have a frickin baby and get through these things at an alarming rate! Not to mention he could put these packs back on the shelf and sell them at the full price now! arghh

I was frankly stunned at such a random outlash and burst into tears (in quite a busy shop) and left, leaving the wipes on the counter..

What the f was his problem..and why am I such a wuss!?

OP posts:
yorkshirelass79 · 04/08/2006 14:20

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FioFio · 04/08/2006 14:21

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CaptainCavemansMummy · 04/08/2006 14:22

Oh my God! I think I would have fallen on the floor and sobbed there and then! (I am feeling particularly wobbly today though!)

What a total tosser. Can't believe he's the manager, is he trying to get sacked???

Will you complain?

southeastastra · 04/08/2006 14:23

i would complain too, that's really awful, you are completely within your rights to change them.

i had an experience like that in a costcutter type place, i got £20 out of my purse to buy some pringles and the manager accused me of nicking the £20 because he had dropped one earlier in the store and was looking for it. aggressive. i had no luck finding an address to complain to.

Original poster
babyonboard · 04/08/2006 14:23

Yes! yes and yes..I am just looking online now for a number for coscutter head office, but as they arefranchised I'm not sure theres anything I can do..
We certainly won't shop there agin which will at least lose them £30 ish per week custom..some small satisfaction i guess...

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Original poster
babyonboard · 04/08/2006 14:24

And all I wanted to do was exchange them..and the huggies are slightly more expensive so I would have given them money to do so..fuckers!

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heavenis · 04/08/2006 14:26

I would make a complaint to trading standards, you brought in the receipt so he shouldn't have had a problem with it. If you buy them from him and he remembers all customers then he should know you normally buy huggies.
Stupid man.

Quootiepie · 04/08/2006 14:26

get your partner to go and speak to the most senior person there. You should have mooned him! I cant believe how he reacted if you had a reciept...

Original poster
babyonboard · 04/08/2006 14:26

Southeastastra..thats terrible! I hope you stood your ground!

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CaptainCavemansMummy · 04/08/2006 14:27

maybe he gets off on shouting at his customers? Gives him some 'power'?
Regardless though, its inexcusable to behave like that - what a bully.

theladyvanishes · 04/08/2006 14:27

get on the phone to the area manager and complain!! and get back and get your wipes, what a complete wanker

MrsJohnCusack · 04/08/2006 14:28

twat
Can DP go in with reciept, demand the wipes back, and tell him that you will never shop there again and how dare he upset you like that (in public as well)?

(mine wouldn't but he's more wussy then me)

You can try complaining too. Or a nice letter to the local paper....

southeastastra · 04/08/2006 14:31

i was completely shocked and wanted to cry (silly moo i am) but he really was agressive and i left without my pringles. obviously their customer care leaves alot to be desired.

heavenis · 04/08/2006 14:37

I don't think you were a wuss to cry. He frightened you with his aggressive out burst. FFS what happened to the customer is always right.
Tell all your friend and anyone you meet in the area about him get them not to go in the shop.

Original poster
babyonboard · 04/08/2006 14:37

Well I assume (or hope) even though they are franchised they are still somewhat governed by costcutter..surely they would to protect their 'brand ' reputation!?

It is sickening.I had my baby in a sling with me....and am emotionally fragile at the moment anyway...
I'd rather get myself together and go back on my own and confront him (and take back those damn wipes!)rather than send dp..is this silly!?

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MrsJohnCusack · 04/08/2006 14:39

no it's not silly
would give you that sense of 'closure'
if you can do it, do it!

theladyvanishes · 04/08/2006 14:41

thats the spirit bob is there anyone who could go with you??

southeastastra · 04/08/2006 14:42

let's all go with you!!

Original poster
babyonboard · 04/08/2006 14:42

No..but my neighbour can watch the tot at least....I just can't raise my voice with him watching ..lol...

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Carmenere · 04/08/2006 14:44

You should definitely go in yourself, ask to speak to him and calmly tell him to exchange your baby wipes and that if he is rude to you will have no option to tell your dh/brothers/dad of his disrespectful attitude and that they know where he lives

theladyvanishes · 04/08/2006 14:44

make sure you tell him you'll bring your mates back if he doesn't give you the wipe and an apology

Original poster
babyonboard · 04/08/2006 14:50

lol..well I'm just brewing some nice strong tea and will try to calm down then go back and unleash my anger at him! I'm not going to exchange those wipes..no way am I handing over any more money to him..I'll get them back and I can keep them for wiping the hob etc..(snigger)

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Original poster
babyonboard · 04/08/2006 14:50

But an army would be nice...all meet at mine at 3pm maybe!? heehee

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southeastastra · 04/08/2006 14:55

we will be with you in spirit! gogogogogobob

Original poster
babyonboard · 04/08/2006 15:21

Okay..I'm ready to go..but what do I say!? shall I go in aggressively or just calmly and ask for an explanation!?
don't want them to assume they were in the right/ I'm a pushover, but also being mean gets you nowhere...

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