Just burst into tears in 'costcutter'

[babyonboard]

I am absolutely stunned at this..and a bit disappointed in myself for getting upset and walking out..

Yesterday DH bought some random bits from the costcutter near us on the way home, including baby wipes..only problem is he bought pampers normal wipes instead of the huggies sensitive we normally use

We have lived here for years and shop there regularly, so this afternoon I took the two packs back and asked to exchange them for the huggies..the manager launched at me in a really aggressive voice saying
'these were on half price offer two weeks ago, you bought them then and are trying to rob me now' . Cue me, looking flabbergasted...
he continued..'I know you bought baby wipes then, I remember all our customers ..etc etc'

I told him DP had gotten them yesterday and we even had the reciept but he kept denying it, and accusing me of bringing back things we bought half price wanting a full refund..fair enough we probably did buy baby wipes a fortnight ago..we have a frickin baby and get through these things at an alarming rate! Not to mention he could put these packs back on the shelf and sell them at the full price now! arghh

I was frankly stunned at such a random outlash and burst into tears (in quite a busy shop) and left, leaving the wipes on the counter..

What the f was his problem..and why am I such a wuss!?

Just caled the H.O again..and they said 'it's something we take very seriously but al we can do is pass it oto the area manager'..

It seemed she didn't listen to a word I said..ho humm...

Now..... any advice on how I don't tell dp ..or do tell him but stop him dashing over and making things worse!?

catsmother..sorry x posts..thanks for you kind words, it's in blackheath,

Grrr at the Head Office. Something else to put in the letter to the Chairman I reckon. If the Area Manager is away, someone else should be available.

we have another costcutter , in fact even close than this one..should I boycott them all!?

I agree with telling you dh as you won;'t do yourself anygood keeping it to yourself.

Personally I would let dh go and have a go but it depends on how your dh is about situations like this. With dh & I it's usually me who would rant at people and dh would rather walk away..

lol..well no doubt I won't be able to not tell him..but my Dp gets very very upset/ aggresive especially where me / tot are concernd so I am worried he may make things worse..
I may just tell him what happened, but also that I would rather handle it myself,

I think I might just put this down to a bad experience....forget the small amount of money we've lost...not shop there (and tell everyone I know not to) and leave it to that..
after speaking to H.O staff it seems it would be a long drawn out process to complain...

personally darlin - i would let your dp rip him a new arsehole.

how dare he.

you have a receipt - i would go to newspaper.

ask for a copy of their FORMAL complaints proceedure.

if he shouts at you again call the police.

C.... bastard! please complain, otherwise he would continue to act like that with other inocent clients. Make you cry for that just some pence deserves for him to cost him more than that.

I would complain to the head office, not the store, he is king on his little store so not much use.
Although.... I'm not so sure, we bought a house from the owners of the chain and they even attempted to take the light switches with them.... never understood how, having so much money, they could be bothered in spending so much time trying to remove something so unexpensive.

I'm with Custardo on this one. He should know that there are consequences to be an utter tosser. Tell your dh and let him go and have a go at this ignorant twat.

Unfortunately, I'm nowhere near Blackheath or I'd be down there giving him "evils".

Do please tell DH. It's great that he's so protective of you and yours.

Tell DH. If you are still upset he'll want to know why anyway. You have to trust him not to be too aggresive. I agree that the formal complaints procedure is what you want - you have valid grounds after all. Tell them that you will go to the papers if nothing id forthcoming. Actually go to the papers anyway. I'm very forgiving of mild incompetence or inefficiency if the attitude is right - but this man was rude, unpleasant and totally unhelpful.

He's a complete t**t and I have every sympathy for you, and if he is hanging onto the wipes you already bought that is theft - BUT he does not have to change the wipes just because your partner bought the wrong ones. I know your issue is his attitute and I think it is totally appalling (and agree with everyone else about making a formal complaint) but you do need to be aware that in terms of consumer law there is no obligation for a shop to change something if you buy the wrong thing or change your mind. You need to focus on how horrible he was to you rather than the fact that he wouldn't change what you had bought. [total sympathy emotion]

god I am FURIOUS for you what a total and utter arsehole. and horrible with the way you must be feeling now anyway. It's unforgiveable, and all with you with a child with you

please please please consider the formal complaint and/or newspaper. He has actually stolen from you now as well as all the obvious things - humiliation, unreasonableness

is this the Costcutter actually in Blackheath? I can get lots of people NOT to shop in there if it is!

i wnat an update did your dh twat him

Even as a liberal pinko, I very much hope he did.

if anybody upset me dh would hit them
prob would tell dh but in bed that night when shop is shut

Did you get this sorted babyonboard?

wnker

if i were closer i'd go in and knock stuff off his shelves