Would you move nursery after they failed to give agreed formula?

[Ladywithababy2025]

My 10 month old has just started nursery properly this week and done 2 days.
During settling we filled out paperwork informing them of her routine and what formula she drinks, quantities, times etc. (they purchase the formula of our choice). Currently she has 3 bottles of formula a day (4 if she hasn't eaten well).
On day 1 there was no milk feed recorded. On pickup I asked how much milk she had drank and they were very shifty and gave a rambly answer which after some probing from me resulted in them saying she had 5oz after lunch (not the time I told them to give but not the end of the world).
On day 2 they updated the app to say she had 4oz cows milk before lunch. I called to ask if it was a mistake and found out that it wasn't. In speaking with the manager I learned that they haven't even purchased any formula and on day 1 hadn't given her any milk and lied to me about it.
I am currently weighing up my options and due to meet with the manager and key worker this afternoon (baby wasn't due to attend today). My area isn't short of childcare settings so I am also enquiring about alternatives. My biggest concern is the poor communication and lying. I'm so new to this and trusting them is a big deal.
I am interested to hear what others think and if it would be dramatic to move her so soon.
Thanks!

I would see how the manager reacts and then decide.

I'd also see how the manager reacts than decide.

After having two going through nursery, poor communication from room staff seems to be the way but if I've ever raised issues they have been dealt with efficiently by the manager. Once even telling off the whole room staff while I was present (after 2 attempts of solving the issue privately beforehand).
The lying could be fall out from poor communication between the room staff - I wouldn't necessarily say they are lying on purpose to cover anything up. Someone may have told someone else something by mistake, notes taken incorrectly or as your child is new, just unfamiliar with their routine.
I would give them more than a couple of days to get it sorted.

Yea this makes sense. So far they've taken accountability and apologised but not really said what will change other than buying the formula. She also told me that it's not the first time she's had to deal with issues with the same person (!)
The meeting today is also at my request. I think she's a cover manager whilst the main one is on leave so might get further with that person when they're back.

ETA
sorry couldn't work out how to reply properly!

Also ETA
The person who lied is the room leader and said she made the milk herself and fed it to her.

Did she eat solid food instead of the milk?

My reaction reading this is yes pull her out immediately but my kids didn't go to nursery so maybe that's an over reaction? It seems like basic nourishment is the number one responsibility of a nursery towards children in its care alongside keeping them physically safe. The brand of formula etc is less important but actual food surely is crucial. Lying about feeding her is also a big red flag. If she ate solids well that day I suppose that is different though?

But they lied to you….

I’d never be able to trust them going forward after the lie. Definitely look at other options.

My DC went to nursery at that age and was still on formula. We did have to provide formula but they provided formula with no problems.

Babies shouldn’t be having cows milk before the age of 12 months. My concerns would be 1) they do not know this and endanger your daughter by giving her cows milk 2) lying 3) repeated behaviour of the room leader 4) the manager telling you she has had problems wit the room leader before (this might be true but individual employees performance shouldn’t be shared with anyone else). I’d definitely move nurseries.

I'd move her. I'd also report to Ofsted. It's a huge safeguarding concern - what about if a child was allergic to some milks? Yes ok maybe in that instance they would have been more careful, but if they were too busy to check that everyone had their preferred milk and could only give separate milk to a tiny number of children with genuine allergies, not just preferences, they should have been open about it being a problem when you first asked.

I'd move her. I'd also report to Ofsted. It's a huge safeguarding concern - what about if a child was allergic to some milks? Yes ok maybe in that instance they would have been more careful, but if they were too busy to check that everyone had their preferred milk and could only give separate milk to a tiny number of children with genuine allergies, not just preferences, they should have been open about it being a problem when you first asked.

It's unlikely that a formula fed baby would be allergic to cows milk, and really you should be providing the formula yourself so that situations like this don't happen.

However I would be concerned that they're not caring for her in a way that you're not happy with this early on.

The lying.
Cows milk before 12 months.
Ignoring your requests.

No half decent childcare professional would give a 10 month old cow’s milk without instruction from a GP.

I would be calling other nurseries today.

Why should the OP be providing the formula when the nursery have said they would buy it from the outset? If that was what the agreement with nursery is then it is up to them to provide surely.

To reply to individual posters, you have to click on the word QUOTE, which is under every post on the left.

The formula, no - it’s an oversight and easy mistake. The lying to cover up a mistake, I absolutely would pull my child out over this.

Presumably the child is eating solids too, including dairy, and they setting would have asked about any allergies so they would know this isn’t an issue?

I wouldn't be leaving her there again and would definitely report the nursery

Ooh wow, usually I think parents have too high expectations of nursery care but this is just such a basic thing to get wrong, so unacceptable and with the blatant lying as well - I would move immediately.

They should be taking extra care on the baby's first day so for this to have happened - would not be a good sign for me.

I would pull my child out if I knew their carers had lied to me, what else might they lie about?
I did pull my child out of a nursery, and it was for much less.

These are such basic things though - no cow's milk before 12 months, having the appropriate milk for every child, and accurate recording - that there should be systems in place to ensure mistakes could not be made.

The lying says something fundamental about the culture of the nursery. That every staff member in the room was willing to let the mistake happen, and allow the parent to be lied to.
What else is being covered up and lied about? Allergic child given the wrong food? Baby fell off a changing table?

The room leader lied to cover her own back, they only apologised when caught out and they’ve had issues with this member of staff before…

Sorry OP I’d be straight out of there. A friend did something similar once. They immediately phoned the parent to tell them what had happened, then changed a procedure to prevent it happening again. That is the sort of response you are looking for.

in the grand scheme of things, your DD will be fine without 1 bottle for the day. It’s the response that is important and this response seems terrible so far. If they lie about this, then what else are they lying about?

Oh I agree with that, and my previous post says I would pull my child out over the lies.

But creating factually incorrect reasons as to why this is a problem (ie stating it could have caused an allergic reaction) doesn’t help anyone’s case, because then it sounds like a hysterical reaction to a real problem.

This. My eldest started nursery at 8 months and my youngest st 6 months. They can’t talk, they can’t tell you what’s happened and you have to entirely trust those you’ve left them with. Putting aside the formula issue for now, I would absolutely not leave my child with anyone who had lied to my face about their care of them. These relationships are entirely built on trust, which she has already eroded.

It’s not dangerous to give cows milk before 12 months. In fact it’s fine to have on cereal etc.

what shouldn’t happen is that it should replace formula or breast milk as a drink because it has less nutrients.

but it’s not dangerous at all

No cows milk as a drink.

bit it’s fine to give cows milk in food or on cereal.

If they don't have a system in place to ensure the right child gets the right milk, then that is going to most affect the children with allergies.