Would you move nursery after they failed to give agreed formula?

[Ladywithababy2025]

My 10 month old has just started nursery properly this week and done 2 days.
During settling we filled out paperwork informing them of her routine and what formula she drinks, quantities, times etc. (they purchase the formula of our choice). Currently she has 3 bottles of formula a day (4 if she hasn't eaten well).
On day 1 there was no milk feed recorded. On pickup I asked how much milk she had drank and they were very shifty and gave a rambly answer which after some probing from me resulted in them saying she had 5oz after lunch (not the time I told them to give but not the end of the world).
On day 2 they updated the app to say she had 4oz cows milk before lunch. I called to ask if it was a mistake and found out that it wasn't. In speaking with the manager I learned that they haven't even purchased any formula and on day 1 hadn't given her any milk and lied to me about it.
I am currently weighing up my options and due to meet with the manager and key worker this afternoon (baby wasn't due to attend today). My area isn't short of childcare settings so I am also enquiring about alternatives. My biggest concern is the poor communication and lying. I'm so new to this and trusting them is a big deal.
I am interested to hear what others think and if it would be dramatic to move her so soon.
Thanks!

to be honest I would have thought you would need to provide the formula?! Surely if they have 30 kids & parents are all requesting bespoke items it would become very expensive for them.

but thats not the point, see how you feel after speaking to the manager.

what they done is not right & on that first day, its just cruel. The person who lied to you cannot be trusted, now if the manager backs them it should be report to ofsted and withdraw the child for their own safety.

if the manager is genuinely apologetic & sets out what is going to happen to ensure a your child is looked after properly & b that the person who lied to you is not to have lead responsibility for your child anymore then you may feel reassured

It is dangerous to replace formula with cows milk precisely because of the lack of nutrients. Babies of that age are still getting the majority of their nutrition from milk.

I would have the meeting but it all sound like red flags - not buying any formula, giving cow’s milk instead of formula which you hadn’t agreed to, nursery saying there have been several issues with the room leader, manager unprofessionally talking about issues with staff. I’d see what they have to say for themselves but I wouldn’t feel comfortable sticking with them

I would actually take this to ofsted. Cows milk before age 1 isn’t recommended for a reason. I’d class it as safeguarding failure. And lying to parent to cover it up should not be let slide. Is this a school nursery or LA? If so go to the LADO too. If you are using funded hours you could still go to the LADO I think

LADO is for accusations against an adult.

Wow this is terrible! I agree with the posters who say to report to Ofsted. It doesn’t sound bad in terms of safeguarding but the lying and the management of the nursery including the fact it was a room leader who lied to you. I believe the nursery should themselves report this member of staff to LADO to cover their own backs. You should ask if this has been done. My friend has her own nursery so I kind of know what should and shouldn’t be reported. A similar (but not as bad!) incident happened at her nursery and they had to do staff training and it was reported to LADO an OFSTED.

I wouldn't be able to trust them at all going forward. Lying about this was not a simple mistake it was a deliberate choice and the lack of trust you will have going forward will have you rightly questioning everything.

I genuinely can't believe anyone would say to leave her there and see what their response is. They've shown you that they are an untrustworthy setting you and your daughter deserve better.

Thankyou everyone for you opinions and validation that this is as serious as I feel it is. I had already reached out to some childminders and other settings and my family have offered to help us out until we can get something else sorted

The room
leader thinks it’s ok to lie to parents faces. That tells you about the whole nursery ethos. Move.

yes. An adult withheld the equivalent of food- milk which is their main source of nutrition before age 1 and then lied about it. It doesn’t matter if the reason was disorganisation and the milk hadn’t been bought air that just for a couple days no milk in the day won’t have lasting effect. It’s safeguarding to withhold food from a baby or child, an error appolagised for and rectified as soon as possible is poor practice and not safeguarding but the lying makes it dangerous and absolutely safeguarding

I would expect a nursery caring for babies,who say they provide milk and food, to have formula. Its a basic requirement.

If they expect parents to provide formula, that should be made clear.