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Nurseries

Find nursery advice from other Mumsnetters on our Nursery forum. For more guidance on early years development, sign up for Mumsnet Ages & Stages emails.

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Original poster

Been told not to bring DD back to nursery - totally stunned

59 replies

angry456 · 04/06/2008 21:31

I've name changed for this.

I am changing DD's current nursery from September mainly because I want to send her to the nursery attached to the private school I want her to go to. Out of courtesy I decided to let her current nursery know now. I told the nursery manager a couple of days ago and made it clear it was no reflection on their standards and she was lovely about it and completely agreed with me it would be best for DD to start at a nursery where she was going to school. She also said she'd tell the nursery owner.

So I went to pick up DD tonight and nursery owner was there and asked for a word. She said that since I didn't appreciate the care that DD was getting and since I obviously didn't care about her (owners) feelings I should pull DD out immediately and not bring her back in the morning.

She also gave me an envelope containing some cash which she says makes up the remaining amount we'd paid for this month. I tried to point out that if I wasn't happy I'd be the one insisting on pulling DD out now and that I was only trying to help by giving extra notice. She's adament DD won't be welcome tomorrow. I didn't take the money.

I'm totally stunned.what the hell do I do? Dp is away working so I cant even cry on him.

Is there anything I can do (not that I'd leave DD there now) and what on earth do I do about child care?

how do I explain all this to DD who will suddenly not be seeing her friends?

OP posts:

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Hulababy · 04/06/2008 21:33

OFSTED???

LittleMyDancing · 04/06/2008 21:34

that's outrageous behaviour!

do you think she wants to give your place to another child who's going to stay beyond Sep?

surely you have some sort of contract with them that insists on notice on either side - do you have the paperwork you signed when she started there?

Much sympathy for you, that's completely unprofessional and WRONG.

PinkChick · 04/06/2008 21:34

go abck get your money and contact OFSTED immediatly!

LittleMyDancing · 04/06/2008 21:34

And yes, shop her to OFSTED.

Original poster

angry456 · 04/06/2008 21:35

Will OFSTED care?

I had some concerns about staffing ratios - right now I feel like phoning ofsted about that

My poor DD she's not going to understand

OP posts:

LittleMyDancing · 04/06/2008 21:36

As for childcare - that's a bummer. Where are you in the country?

LittleMyDancing · 04/06/2008 21:36

OFSTED will definitely care - that's completely unacceptable behaviour.

francagoestohollywood · 04/06/2008 21:37

PinkChick · 04/06/2008 21:37

yes because you will have an agrgement of care with them and instead of being proffesional, she has took it all personally and acted totally UNproffesionally!

foxythesnowfox · 04/06/2008 21:37

Crikey, is the owner barking mad?

You are giving half a terms notice - which is pretty standard.

Can you give DD the day off tomorrow and do something nice, and ring the owner and give her a chance to put this right? Perhaps along the lines of "I was surprised by your reaction to my giving notice, did you actually mean she couldn't come back or did I misunderstand?"

But then again, would you want to put DD back into her care?

bluenosesaint · 04/06/2008 21:39

You must phone Ofsted, of course they'll care - that is shocking behaviour!!

dizzydixies · 04/06/2008 21:39

that is terrible, your poor DD and what sort of situation does that leave you in with childcare between now and Sept

go back tomorrow, tell them you are entitled to the time you have paid for and you're considering reporting them for being completely unprofessional

ja9 · 04/06/2008 21:39

that is so shocking

sorry, no advice, but and will watch with interest...

Original poster

angry456 · 04/06/2008 21:40

The contract is for a months notice so I'm giving loads.

Im in Birmingham.

The nursery manager is lovely she was in tears about the whole thing but the owner seems to have flipped.

sorry jsut stunned at the moment.

OP posts:

bluenosesaint · 04/06/2008 21:40

Oh and just to add - you are entitled to time off work to organise emergency childcare for your LO ...i'll see if i can find a link for you

wheresthehamster · 04/06/2008 21:40

Sounds like the nursery manager didn't convey your message corrrectly.

dizzydixies · 04/06/2008 21:42

can you put down what was said on paper while it is all still fresh in your mind?

conversation with nursery manager, what was said and when
conversation with nursery owner - same again

will keep you right if you DO report to OFSTED

LittleMyDancing · 04/06/2008 21:42

Actually, OFSTED might not care - this is from their website:

"We will consider all such concerns very carefully providing they relate to the National Standards. We will not investigate concerns relating to other matters such as fees."

But it's definitely breach of contract, you could threaten to sue.

bluenosesaint · 04/06/2008 21:44

emergency time off for dependants

snickersnack · 04/06/2008 21:47

But would this count as a fee issue from OFSTED's point of view? I think you could argue that the nursery is failing in its duty of care (possibly, I'm no legal expert but turfing a 3 year old onto the street with no notice is pretty shabby).

Apart from that

CountTo10 · 04/06/2008 21:49

I would ring Ofsted as she has intimated that the level of care she would receive if she returned would be less than adequate which is unequivocaly unacceptable and in all honestly would lead me to question just what standards they have if the owner is anything to go by. There's definitely breach of contract there. What a disgusting way to behave. Can you speak to your manager tomorrow to explain and then try and get her in somewhere else - would it be possible for her to start the new one early if you explained the situation to them?

Nappyzoneneedsanewname · 04/06/2008 21:55

omg that is disgusting ! i have nothing useful to add just .

Original poster

angry456 · 04/06/2008 21:55

Countto10 - I hadn't thought of asking her new nursery if she could start early. Maybe I'll do that. Shock does odd things to the brain.

There is a nursery nearby always advertising vacancies but I suppose there is a reason they're always advertising.

Think I need a glass of wine (or 3)

OP posts:

LittleMyDancing · 04/06/2008 21:59

LynetteScavo · 04/06/2008 22:01

How awfull!

I've had a few glasses of wine so prbably won't make much sence but it is very imprtant for a child to be prepared for leaving a setting. The nursery should know this -OFSTED should know this . Definately inform ofsted.
I know an ofsted inspector so will try to get an idea of the outcome for the nursery, but it's a bit late to phone her tonight.
Your poor DD

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