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Original poster

Im annoyed they didnt tell me that DD

33 replies

QueenVictoria · 03/01/2006 16:30

was bitten 3 times at nursery on friday.

We picked her up at 5.30-6ish. We only discovered the 3 huge red and bruised bite marks when we undressed her for her bath at 7pm. You could see every single tooth outline and there was a bruise in the middle of each one. We took photos of it.

I know that alot of children go through phases of biting (DD didnt but i suspect DS will), and its not the first time DD has been bitten. Whilst i hate her being hurt, thats not what gets to me.

What annoys me is that they have a usual procedure of telling you and then making you sign and accident/incident book and they tell you how they and the parents will deal with it etc etc.

So either, they havent bothered to tell me which is pretty poor after such a nasty incident OR

No-one saw it happen which is even worse since DD must have cried out in pain and these bites indicate that she fought to get away and he kept coming back (2 on her upper arm - one over the top of another and the other on the back of her armpit) and no-one intervened because either they didnt care or there was no-one there.

Either way its not on.

I went to the nursery today with the photos and spoke to the manager - she is very nice and is equally appalled. I told her the name that DD said when we asked her - i said i didnt know if there was a child by that name and she said there was. She is going to look back through the CCTV footage anyway.

She said its never happened before. I reminded her that she said that last time we had a major incident when a member of staff gave DD macaroni cheese for lunch despite knowing full well she had a cows milk protein allergy.

Oh well, we shall see what happens.

OP posts:
flutterbee · 03/01/2006 16:36
Shock
Original poster
QueenVictoria · 03/01/2006 16:37

Just realised what a huge post that was that i did!

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flutterbee · 03/01/2006 16:39

I would be so annoyed at this, and you know that if you haven't been told then the parents of the biter wouldn't have been told either and surely they need to know as well.

Original poster
QueenVictoria · 03/01/2006 16:40

True - i hadnt thought of that point either - id definitely like to be told if DD had done something as vicious as that.

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Original poster
QueenVictoria · 03/01/2006 20:13

bump for evening crew

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Original poster
QueenVictoria · 03/01/2006 21:22

Well i thought it was bad anyway

Still about it.

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daisy1999 · 03/01/2006 21:25

this is awful. Are you happy with the nursery otherwise or do you think it might be worth looking elsewhere?

nowanearlyNicemum · 03/01/2006 21:25

god, I'd be horrified!!
I blinking well hope it IS the first time that sort of thing has happened.....

compo · 03/01/2006 21:26

poor dd, how old is she

colditz · 03/01/2006 21:28

I would be absolutely furious, and think you have been very restrained with the staff tbh! Agree that if it happens you should know about it asap.

fireflyfairy2 · 03/01/2006 21:28

I would move her! The whole point of leaving our children with others is that they get the same care that they would get if you were at home with them.. I doubt very much if she would get bit until it marked her at home!!!

I'd remove her from the care of this place and make sure everyone knew why too!

Original poster
QueenVictoria · 03/01/2006 21:30

She's 2.8 yrs old.

Im mostly happy with the nursery. As i said in my OP - they made huge errors right in the beginning, staff got sacked etc etc (they are a chain of nurseries) and the incident brought about changes throughout the company.

Based on that, their response etc to everything i felt it was better that DD stayed their as they had a heightened awareness of her allergies whereas if i moved her i could be back at square one with staff not realising or caring about the nature of her allergies.

They have been very good since then.

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Original poster
QueenVictoria · 03/01/2006 21:32

there not their

I am pulling her out at the end of this month anyway.

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Shimmers · 03/01/2006 22:01

Hi QueenVic,

Since seeing the manager have you had any explanations? You are also entitled to watch the footage if you feel that the nursery is protecting it's staff. All incidences of this nature should as you know be reported immediately to both sets of parents.

You say that you are pulling your dd out? Was this a decision you had made anyway or as a result of this recent incident?

I would urge you to contact OFSTED and put a complaint in even though you are leaving as this will hopefully protect other children. If you need contact details let me know.

Even if staff did not witness the incidences, I would question this. Staff have ratios so that they can watch children closely and failure to see something like this happening is, in my mind, pure incompetence. Being bitten once in a day is very unfortunate, although sometimes staff cannot get to the children in time as biting can happen so quickly. Twice in a day is very, very unfortunate (especially if it has been done by the same child) but 3 times should definately not have occurred.

Good thinking on the photo front. Please let us know how you get on.

Original poster
QueenVictoria · 03/01/2006 22:07

Thanks Shimmers.

I will give the manager until tomorrow lunchtime to investigate - that should be plenty of time.

I might ask to see the cctv footage if i dont like her response. If someone forgot to tell me, why isnt the accident logs arent reviewed at the end of the week/day to see whats what anyway?

I was pulling DD out anyway as i havent returned to work and wont be for the foreseeable.

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Original poster
QueenVictoria · 03/01/2006 22:08

should be

why isnt it the case that

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CaptainDippy · 03/01/2006 22:19

That is absolutely APPAULLING - I am genuinely I would move your little lady right way - that is simply not good enough. I have had problems with my DD1's nursery in that they are VERY bad at remembering to change her nappy - she used to come home, absolutely devestated, screaming in pain and when we took her nappy off, she would have a big smelly "old" poo in it and her bits 'n' pieces would be red raw and sometimes bleeding - I completely had it out with the manager of the nursery (totally ballistic!!) and it has never happened again - I would go completely psycho if I were you!!!!!!!!

Original poster
QueenVictoria · 03/01/2006 22:32

That really is dreadful CD. Not changing a nappy is so basic.

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Original poster
QueenVictoria · 03/01/2006 22:33

I mean, changing a nappy is so basic.

What IS wrong with me today?

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veuveclicquot · 04/01/2006 00:13

QV. I am on your and your DDs behalf. I would definitely have taken my DD out of the nursery, especially after the milk protein incident. I'm glad you are able to. Are you able to name and shame the chain? I think there is far too much moneymaking going on and not enough genuine caring of the children. Appalling.

bunyanvillas · 05/01/2006 13:05

Can you mention this to OFSTED? I think this is totally unacceptable.

Original poster
QueenVictoria · 05/01/2006 13:20

I will await the results of their investigation.

I am going to ring them in a little while to find out.

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Original poster
QueenVictoria · 05/01/2006 17:35

Spoke to the nursery manager today.

They are very very sorry etc. They have spoken to the 4 staff that were on duty. All of them are upset with themselves that this could have happened without them realising.

One has been disciplined apparently because they saw the child in question attempting to bite her on one occasion but didnt think he had.

Later she had cried out but the only pulled her sleeves and trousers half way up and found nothing.

She was very apologetic, sorry its happened etc, especially to us again, etc etc.

Anyway they are now going to speak to the childs parents and will be showing them the photographs i took of DD's arm with the 3 bite marks on.

Will see how that goes tomorrow.

thanks for listening.

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CaptainDippy · 05/01/2006 17:43

Still following the thread - Glad that something has been done and that action has been taken - and most glad that they have apologised to you and your DH - will be following to see how everything goes from here - Good for you for sticking your guns and making a big stink - Go Queen Vic!! My DD1 gets back from nursery very soon - I'll be inspecting her bottom right away to make sure they haven't forgotten it again!!

Original poster
QueenVictoria · 05/01/2006 17:48

Make sure its not just been changed just before your arrival.

When there was a bit of a hoo ha about the nursery chain in question with regard to nappy changing i turned up to collect DD at odd times occasionally (when i could) just to see. Thankfully, mine were always pretty hot on nappy changing.

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