This is the feedback thread for the 25 Mumsnet users who were secret shoppers for Policy Expert. The 25 Mumsnet users called up Policy Expert to get a home insurance quote to test out their customer service.
Update: we have compiled Mumsnetters' feedback on this thread and created an overall review of the service, which you can read here.
Here’s what Policy Expert has to say: “We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.
Today we insure over 400,000 homes across the UK, and are still putting people first. We've been awarded a 5-star rating from Defaqto, and a Crystal Mark from the Plain English campaign for our jargon-free policies. We're also a proud member of the Flood Re scheme that helps people in flood risk areas access affordable flood cover.”
Can all testers please answer the questions below:
- In general, how did you find your secret shopper experience of calling up Policy Expert for a home insurance quote?
- Were the sales advisors at Policy Expert friendly and helpful when you called for a quote?
- How did the service compare to other insurance companies you have had experience with before?
- If it came up in conversation, would you recommend their service to friends and family members?
Thanks again for being a secret shopper for Policy Expert. All participants who give their feedback on this thread and fill in the short feedback survey will receive a £20 voucher of their choice (from a list).
Thanks,
MNHQ
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