Read what Mumsnetters think of Deliveroo

[RebeccaEMumsnet]

This thread is for the Mumsnetters who tested out the service from Deliveroo. Our testers were asked to use Deliveroo for either a family night or a date night with their partner.

Here’s what Deliveroo have to say: ’We're looking forward to hearing what you think about Deliveroo, and how we can make dinner easier for you. Whether you were feeding the family, or bringing something special home, let us know how it was for you.’

Testers, please answer the questions below:

• What did you use Deliveroo for – a date night or a family night?
• How easy was it to use Deliveroo?
• How would you rate the speed of the Deliveroo service?
• Would you recommend Deliveroo to a friend?

If you took pictures of your food, please post them in your comment too!

Testers who post their feedback will be entered into a prize draw where one Mumsnetter will win a £300 Love2Shop voucher.

Standard Insight T&Cs apply

oops forgot the pics!

and some more

We used deliveroo for a date night after a busy week at work.

How easy? Very easy- after much debate we ordered a feast from wagamamas. The app works well though it was not updated as anything other than 'restaurant has accepted your order' so it was a pleasant surprise when the food turned up 35ish minutes later!

The speed? Very speedy and the food was a good temperature. The driver was friendly and pleasant.

Would I recommend deliveroo?

Very much so, we don't get to go out much and really don't enjoy a greasy takeaway so good to get restaurant food. It was a real treat

We used it for the 2 of us and had lovely, lovely food.

It was very easy and we will certainly use it again. It arrived really quickly and was hot, and tasty.

We would definitely use it again, and recommend it to others. I have the app now and I am not afraid to use it.

-What did you use Deliveroo for – a date night or a family night?
I used a credit for a family night in on a weekday evening.

-How easy was it to use Deliveroo?
It was very easy to use the website, all of the information were there - it worked fine with different browsers as well. It was great that I was able to follow the status of my order.

-How would you rate the speed of the Deliveroo service?
I ordered in advance as I knew that I will have a long day and it arrived within 5 minutes which is ok.

-Would you recommend Deliveroo to a friend?
Yes, definitely as the food arrived very hot and nicely wrapped, it was freshly prepared and delicious - just as in the restaurant. We ordered from Giraffe, we tried normal meals and kids meals. A very good choice for evenings when you just want to stay in and have a nice meal.

-What did you use Deliveroo for – a date night or a family night?
We used it for a date night - selected food and then chose a movie

-How easy was it to use Deliveroo?
Website was easy to navigate and a great choice of restaurants. We chose mexican as it's not something we regularly eat and not normally available on justeat etc...

-How would you rate the speed of the Deliveroo service?
Terrible. Estimated time was 35 minutes. When it was due I got a text to say it might be 5-10 mins late. When it was 25 mins late I got a phone call to say it would be another 10-12 mins (so can't fault them contacting me). It finally arrived 33 mins late. It was apparently a problem with the restaurant. Food was hot though

-Would you recommend Deliveroo to a friend?
Probably as I do believe the issue was with the restaurant rather than deliveroo but I'd be weary of spending £40 on a meal again to arrive so late.

-What did you use Deliveroo for – a date night or a family night?
We used it for a date night. It was actually our wedding anniversary but we were unable to go out as my husband has a bad back so it was a brilliant and timely treat to have this service and budget!

-How easy was it to use Deliveroo?
The website was very easy to use so no worries there. However, we were unable to book a time slot for the restaurant we chose so we built our order and seceded to leave it to nearer the time we wanted to order it so we could get the kids in bed. When we got to click ‘order’ the restaurant could not accept the order and had disappeared off the restaurant choice list. I was gutted! We then had to choose another restaurant and meal which was a bit rubbish as I had my heart set on my first choice.

-How would you rate the speed of the Deliveroo service?
This was fine – it arrived 5 minutes before the expected delivery time. It arrived on a motorbike. Driver was very friendly!

-Would you recommend Deliveroo to a friend?
Maybe, but I’d be telling them to choose the type of food they go for very carefully. We ended up ordering burgers, loaded fries and a squid starter. The burgers were lovely, really hot and tasty. But the loaded fries were lukewarm and soggy. It would have been much better to transport them as separate recipe components to keep the fries crispy and for you to assemble in a bowl yourself. The squid was rubbery as it had not travelled well and were overcooked. Best eaten straightaway. So, after these experiences I would use the service again, but choose curry type dishes (like a standard takeaway) that are less likely to spoil. Not all restaurant food is good to travel.

• What did you use Deliveroo for – a date night or a family night? Date night! We chose an Indian opportunistically as dd was away and she won't eat Indian food. DP was tempted by the wine merchant listed
• How easy was it to use Deliveroo? Pretty easy to use but only about 9 restaurants to choose from. The food arrived hot enough for DP but not hot enough for me as I like my food to be really hot.
• How would you rate the speed of the Deliveroo service? Advertised at an incredibly fast 25 min service but actually took 32 mins - very quick
• Would you recommend Deliveroo to a friend? Yes, I already have! I love that they use pedal power to deliver. My dd says that the employees have to buy their own delivery bags though, I hope that's not true. I look forward to an expanded list of restaurants to choose from.

Here are the pics

What did you use Deliveroo for – a date night or a family night?

Date night! Using Deliveroo tempted us to try a new Thai restaurant from our usual. It was lovely!

-How easy was it to use Deliveroo?
Very easy - ordering was straightforward and quick. I couldn't find a way to see a detailed description of items (eg what was in the starter selection, key ingredients of main course). I might have missed something about how to do this... It all turned out absolutely fine, but there's a few things I can't eat and it could've been annoying...

-How would you rate the speed of the Deliveroo service?
We were told 25 minutes, after 30 minutes we got a call from Deliveroo saying our order was on its way and apologising, and the food arrived maybe ten minutes later along with profuse apologies (the delivery chap's phone had run out of battery so he couldn't call, not sure why he didn't ring the bell though!). While we were eating we got another call with an apology and money off our next order. We were completely relaxed about it, but I guess if you'd chosen your restaurant on the basis of the delivery time it would have been annoying. Can't fault the apologies though!!
And the food was hot, so no problems.

-Would you recommend Deliveroo to a friend?
Yes, I think so. There are times when it would be really handy. But generally we quite like popping out to collect our orders and have a little drink while out and I'm not sure it'll change our habits all the time.

What did you use Deliveroo for – a date night or a family night?

Date night. Although, I am 32 weeks pregnant and we've been pretty busy recently, so tbh eating at the kitchen table instead of on our laps in front of the telly is about as grown up and romantic as it gets. After we'd made our main order, we still had a little left in the kitty so I ordered again on a second night and used up the credit towards that order.

-How easy was it to use Deliveroo?

Very easy. Pretty foolproof I would say.

-How would you rate the speed of the Deliveroo service?

Good. The first order was ordered for a specific time. I got a text to say it would be 5-10 minutes late and the order turned up 5 minutes after the original delivery time, as promised . The second time I ordered, the estimate was 65 minutes, but my food actually arrived within 30.

-Would you recommend Deliveroo to a friend?

Yes.

For our first order, we ordered from a great little curry place that we don't use often. We DH usually collect our order because a few of the usual places we like don't deliver and also DH prefers to get the collection discounts 🙄 The place we ordered from using Deliveroo is a pig to park near so we wouldn't usually use it.

Everything arrived well packed and hot, although we did pop the starters and mains in the oven as we usually do while we crack on with the poppadoms.

The delivery cyclist was friendly and polite and had no trouble finding us.

For the second order, I ordered pizza. I needed to order a side or a desert to make up the minimum order because it was just me eating. I noticed that the choice of starters was quite restricted - presumably because of issues with getting them to you in one piece. It was a shame, therefore, that my pudding (vanilla pannacotta with fruit stuff) didn't arrived in better shape. It was delivered in a very large box, with nothing to stop it collapsing, so it looked a right old mess by the time it arrived. Fortunately, it tasted good.

When my pizza arrived, it was pretty much stone cold. I stuck it in the oven to warm up and crisp up, but it wasn't quite the same. Given that it had arrived much more quickly than I was expecting, I was disappointed. In future I think I will stick to ordering things like curry that will withstand delivery and also being warmed up a bit on delivery.

Overall, I think it's good to have tested the service, provided you are a bit careful about what you order. Given that we usually benefit from collection discounts and also the delivery charge, it's definitely a more expensive way of ordering a takeaway. But with a new baby on the way and also the increased range of takeaways available to us via Deliveroo, I expect we will use the service again.

No food picture - no food yet.

first attempt we were only offered three restaurants, two Didn't suit us and one was a puddings only one!!

Tried again today and while we were trying to choose we got a message saying the roos were busy and orders would take longer. This changed to a message saying we couldn't order at all and to try later. Was due to be a family meal and ds needs to eat soon, not at an unknown time (if at all) guess we should have known saturday would be busy.
Also when I selected order for later it said we couldn't. DH has gone to get dinner from our usual (non deliveroo) takeaway.
We will try again for midweek and see if we can pre order

We used the credit for a family night which was great as we had 5 to feed and as DC3 is only 2 weeks old it was much better than cooking. We ordered from a chain restaurant that had an option for a family meal which was more than enough food and within the credit amount which I found impressive. We picked that particular restaurant because of the deal which others with similar menus didn't offer.

We didn't order using the app but online and it was very easy to use and see what was available in our area. Had we been using it for a date night we would have gone for something more adventurous but as the DC were choosing too we went for an Italian chain.

When we ordered we were given a time by which the food would arrive which was 40 minutes after our order. We were pleasantly surprised when the food arrived around 10 minutes earlier than expected. The food was well packaged and the pasta dishes were very hot but the pizzas cooled very quickly after opening. The salad was nicely chilled though.

I would definitely recommend and we will use again, although probably more for when it is just DH and I ordering and we can order from the independent restaurants in our area which suit the DC less.

Thanks.

We used our credit for a date night (thank you Deliveroo!). We've had a Deliveroo card pinned on our fridge for a while now so I have been keen to try it out. I think my expectations may have been too high though...

Ordering was very straight forward and I loved that we could order the night before as it meant we could spend a bit of time choosing rather than rush whilst putting the kids to bed. The mobile app was nice but I started to feel a bit nauseous seeing photo after photo of food close ups. But so far so good.

We have some very good independent restaurants close to us that we never get a chance to use because of having young kids, so my first disappointment was that very few of them featured; it was all the usual suspects food wise (chain restaurants, or burger, curry or pizza, all be it more upmarket). In the end we chose Wagamama. We had to refer to the wagamama's website for details of some of the dishes; it's a shame that there is no scope for this extra information on the app.

The food arrived 10mins early, but this is where it started to go wrong. The food cartons had fallen over in the bag, so the food looked like it had just been slopped into the bowls. The side dishes arrived cold, one of the mains was luke warm and the salmon was dry. We carried on regardless and it tasted ok but couldn't get away from the fact that is actually just a takeaway - the food somehow tastes much better when there is a restaurant ambience around you and you are eyeing up what everyone else around you is eating.

Final blow was being left with a pile of plastic dishes that could not be recycled.

DH says he would use it again but I wouldn't recommend Deliveroo due to the chances of the food arriving cold. I also think it's an expensive takeaway when you are paying restaurant prices without the service, and I couldn't cope with the guilt of creating a load of landfill in the process.

1- family take away night- me, hubby, mum, dad, sil and kids ate something different.

Was eid a few days before we ordered so wanted to gather family for a free take away lol

2-
was extremely simple. I actually got confused lol. After placing my order I was like what is that it?? Has it gone through.

3-
The restaurant we picked was still closed when we ordered (one feature I liked about the app! We can order from a closed restaurant so as soon as they are open they've got our order and the rest is history)
Was told it works be with us at 6! The restaurant opened at 5.30 so was very happy to see my delivery driver at my door at 5.50!
10/10 for speed

4
I would but theres not an awful lot of choice available right now. Im muslim and there was 1 restaurant in the area that we could order from if we ordered to my mums address rather than mine. Theres loads of halal restaurants nearby and a bit more variety would be nice. Overall I rate deliveroo 8/10 if

If there becomes more variety for all cultures and dietary requirements would be perfect
also dont like the disclaimer at the bottom all food contains alcohol, pork etc

We used it for a date night.
It was really easy to use, we ordered via the app and could then track our order which was good, including following the driver when he had picked up our food.
It arrived really quickly, quicker than the delivery time we were given which was excellent.
We would definitely recommend it, we have eaten at the restaurant we ordered from before and the quality of the food was exactly the same, although the coleslaw tasted a bit funny - not sure if it had curdled being next to the hot food on the way, or if it just wasn't great before it left the restaurant. The only other downside was that the food was a tiny bit cold but we reheated the meat and it was ok - in fairness, it is hard to keep dry meat warm. We'd definitely use deliveroo again!

More photos!!

-What did you use Deliveroo for – a date night or a family night?
For a weekend date night in with my partner and a DVD.
-How easy was it to use Deliveroo?
Really easy. The website is simple to use and having a guide on time by each restaurant before you click into it is really helpful.
-How would you rate the speed of the Deliveroo service?
It was much much quicker than we expected. We ordered from Wagamama as it is somewhere we know we both like with lots of vegetarian options. The estimated delivery time was 36 minutes which I thought was very fast anyway but I think it came in just under 30 which we were really pleased with.
-Would you recommend Deliveroo to a friend?
Yes. The food arrived hot and well packaged and within the time we were told.

-What did you use Deliveroo for – a date night or a family night? We used Deliver for a family night.
-How easy was it to use Deliveroo? It was very easy to use, although the number of restaurants that we could order for was more limited than what I thought.

-How would you rate the speed of the Deliveroo service? I would give it a 3, as it was late. I received a text message advising me about the delay but still it was 15 minutes late.

-Would you recommend Deliveroo to a friend? Yes, I would recommend, as it is a handy service to use.

What did you use Deliveroo for? Family night - DD and a friend of mine who was staying for the weekend used it on a Saturday night.

How easy was it to use Deliveroo? Extremely easy. It only took a couple of clicks to have the account set up and the order placed.

How would you rate the speed of the Deliveroo service? It was very quick - it arrived more quickly than anticipated and ahead of its estimated delivery time.

Would you recommend Deliveroo to a friend? Definitely - it was easy, quick and tasty!

-What did you use Deliveroo for – a date night or a family night?
Date night

-How easy was it to use Deliveroo?
Well the theory was good. In practice...but it worked out fine in the end.

We'd looked at the list on restaurants available on Deliveroo some time ago. The night after we'd been asked to test we looked again and hardly any places were available (then it dawned on us that the other restaurants were probably too busy to add in some takeaways so weren't advertising). So we ordered about 24 hours in advance. We thought we'd get an email or something; zilch. The following lunchtime the phone rang. Stupidly I'd given them our landline so I heard garbled text speak...it took me a while to figure out that this wasn't a junk text (a Chinese restaurant name challenges computer phonics; synthetic or otherwise). Luckily an email materialised shortly afterwards. It read (name of restaurant removed to save adding to their embarrassment about what appeared to be a bit of an issue with the bailiffs that week, if I am to believe our local paper)...

"^Oh no... there's been an issue with your order

Hi

We are really sorry, but restaurant x could not fulfill your order at this time.

Restaurant X has run out of an ingredient necessary to prepare one of the items that you ordered. You should have already received a call from them to ask if you would like to make a substitution....Your card will not be billed.^"

No online supermarket-style subs proposed...no food.

That was NOT the plan and luckily I was able to reach a sensible sounding waiter on the phone who had already spoken to Deliveroo (so knew what on earth I was talking about).

Admittedly we'd chosen more unusual dishes, but it turns out they didn't have the ingredients for 1/2 of the dishes (I guess you don't if you are trying to avoid being evicted that week). They still had rice and veg so I suggested that I chose another set of dishes, phoned back to check they were able to cook them and placed the order again pronto.

Bingo! But it would have been a nightmare if we'd not been near a phone and computer to check emails and spend ages re-ordering.

-How would you rate the speed of the Deliveroo service?
We'd ordered in advance (and been messed about) so I think our order probably took priority in the kitchen. We live about 1/2 mile away and the food arrived 10 minutes' early piping hot.

-Would you recommend Deliveroo to a friend?
I'd love to say that it is a a great idea if you know you will be home late and fancy a hot meal delivered to your door. That didn't really work for us.

We'll happily give the service a try again; £2.50 delivery was way cheaper than a taxi.

Just a quick question for Deliveroo...Can you use it on holiday (so have multiple addresses for delivery)? That would be when we'd find it useful.

Thank-you for a lovely supper!

Testers, please answer the questions below:

• What did you use Deliveroo for – a date night or a family night?

Family night with me, Dh, dd1 (7) and dd2 (3).

• How easy was it to use Deliveroo?

The website was very easy to use, had absolutely no issues finding what we wanted and also the number for customer services, which we needed to call (see below).

• How would you rate the speed of the Deliveroo service?

I think the service was fantastic! Initially we placed an order with nandos but quickly remembered that the nandos in question may not be halal. So after calling nandos and confirming this information with them, we were instructed to call deliveroo to cancel the order as nandos were unable to cancel it themselves. They did have the number for it and offered it to me but I had already found it on the website. I gave customer services a call and got through very quickly and my order was cancelled within minutes. The credit was automatically refunded back into my deliveroo account immediately which was really handy as we were all very hungry and Dh was looking forward to not paying for once customer services also advised me to drop a quick email to an address she provided me to mention the non availability of halal meat in the local area so that it could be looked into by the company.
Once we had placed our second order, a page came up with a timeline to let us know that the order had been placed, it then changed to order accepted and then to on the way (I will post pics of this as I screen shot it, I really liked the little updates and it was reassuring especially when placing an order online and not having that reassurance of placing an order with a human on the other end of the phone!). I also received an email confirmation when initially placing the order. The food arrived about 7 minutes after the given time. This might be an issue for some because quite frankly, it's only seven minutes and it would be very nit picky to moan about that. The food was very well packaged and very hot. We order take out a lot and this was the hottest meal we have had delivered so far. The food was amazing ! ( see pics!)

• Would you recommend Deliveroo to a friend?

Definitely! I would recommend them on the basis of promptness, how lovely and hot the food arrived, and the customer service. The only thing I would like to see improvements on is the variety of local restaurants available to order from, and more good quality halal options please, very much like the one we ordered from.
Thank you deliveroo and mumsnet for the opportunity to try out the service and the meal :)

If you took pictures of your food, please post them in your comment too!

Some more pics

What did you use Deliveroo for – a date night or a family night? We had a family dinner, me and my partner our son and my father in law
-How easy was it to use Deliveroo? The site was very simple to use and see what was available, the only downside was not being able to specify changes to the dishes - my partner likes a particular dish without muscles but once we had our order number he called the restaurant directly and changed it.
-How would you rate the speed of the Deliveroo service? We were advised a 50 minute wait but the food arrived after less than 40 minutes.
-Would you recommend Deliveroo to a friend? Totally and we will use it again having a toddler means it is not always possible to visit restaurants so nice food at home is lovely

We ordered from wagamas pictures attached