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TomTom GO 5000 feedback thread NOW CLOSED

532 replies

AngelieMumsnet · 13/10/2014 17:02

This thread is for the MNers who've been trying out the TomTom GO 5000.

Below are some questions to get you started but please feel free to add other comments too.

In terms of your first impressions...

  • What was your initial impression of the TomTom GO 500?
  • How easy did you find it to set up your TomTom?
  • What journeys have you made so far with your TomTom?

Please also note that TomTom may use your anonymous feedback comments on their website and social media channels, as well as elsewhere.

Thanks,
MNHQ

OP posts:
AngelieMumsnet · 17/11/2014 16:40

@Erdelyi

I still can't get any live updates. When I go to the website I get illegal parameters messages when trying to get an answer. It appears that as I don't have a smartphone there is no way to get the live traffic info. Not impressed!

TomTom have said: "Hi Erdelyi, I’m sorry to read you’re having such difficulties activating traffic. It should be a matter of clicking the Traffic and Speed Cameras button in the menu and going through the activation flow, which simply requires you to create a TomTom account. Your GO 5000 does not require any smartphone connection – this is for our GO x00 models that do not have an in-built SIM card like the GO 5000 does. Could you please have a look on the following page for more information on why your traffic updates might not be working: bit.ly/1EypKEY ? In case the problem persists please send us an email on [email protected] and we will help further!"

OP posts:
AngelieMumsnet · 17/11/2014 16:42

@ChippingInAutumnLover

Hi, it's been a while since my last update.

It still isn't finding places it should be. Major POIs, villages etc, but I can't keep listing each and every one. It's annoying because without using a smart phone to find the address you're stuffed, but it's mad to need to do that.

I was in the Cotswolds the other weekend, I know the area quite well, but was trying to use it as much as possible for the reviews. It said 20 minutes from Bourton in the water to batsford arboretum, which sounded about right, but I decided to go via upper & lower slaughters, it said 40 mins, which I thought was a bit mad, it should have only added a few minutes, certainly no more than 10. Anyway I went with it and it was taking me on roads I'd never been on, fair enough, but then it all seemed very different, I didn't recognise any of the littles places...then it said 'You have reached your destination'. Yeah, really? A barn in the middle of nowhere!! I had to reset it all and I was 35 minutes in the wrong direction entirely! Towards Banbury?? God alone knows what it did.

I've been caught out a few times when just following the map. It would be better to have the arrow a bit further 'back' as I've been right at a few intersections before you get the directions. I have used the zoom, but with little improvement.

It has been nice to do a few impromptu outings to new places without having to study the google map & make a few quick notes which is what I'd have done before and I nearly fell off my chair when it found winkworth arboretum!

And yes... 'Go home' is lovely :)

I feel like I'm being really negative, but feedback was asked for so there's not much point in just saying 'It's lovely, thank you very much' is there?! However, I do really appreciate being given it and the pros outweigh the cons, but I would have been very annoyed if I'd bought it at the retail price.

Oh and as others have said, I would like to be able to see more detail on the map for the routes, it's hard to know which route to pick when you can't really see the detail.

TomTom say: "Hi ChippingInAutumnLover, I apologise for the difficult experience you have described in your previous comment. If the issue reoccurs, please contact our support team which can be reached through any of the channels listed in this link: bit.ly/1yBRK8O. Regarding getting more detail on your route before selecting it – we are working on a feature to list all the major turns and roads on your route in advance. It will take some time for us to have it ready together with several other features later this year. "

OP posts:
AngelieMumsnet · 17/11/2014 16:44

@maxmissie

Have been using the TomTom for journeys to and from work and it has mostly been good, apart from not updating traffic jams quickly enough so it suggests random alternative routes even when the traffic jam has gone and has on occasion sent me along roads that result in right turns across very busy roads that end up taking me longer than the usual route!

One problem I have is that the 'report speed camera' option is not always available and I can't figure out why. During parts of my journey it's on but on other parts, including where there is a speed camera that's been there for years but is not picked up by TomTom, this option is unavailable. Also i can't work out if there is a shortcut to this option other than going via the three dots into the menu, which isn't great when you are driving and just want to hit a button quickly.

Also some roads a permanently shown as being slow or having roadworks (i.e. the A52 between Nottingham and Derby when it goes over the M1 at J25) but every time there don't seem to be any problems with the traffic. Presumably the updates will sort this out eventually?

Have got a couple of long trips lined up for the weekend so will see how it gets on getting us out of rush hour Nottingham on a Friday night.

TomTom have said: "Hello maxmissie, thank you for your comment. While it’s possible to report map errors, speed limits and speed cameras on your device we advise that you only report corrections while not driving. To help you remember the points you wanted to update we’ve integrated a simple “mark location” feature that saves it for future edits. You can quickly access that by pressing the speed bar at the bottom of your screen while en route and selecting “Mark location”. You can read more on reporting corrections on page 72-72 in the user guide: bit.ly/1fXjOuq "

OP posts:
AngelieMumsnet · 17/11/2014 16:45

@WarriorOne

Further mixed results for me. TomTom has been great for finding alternative routes when the traffic's bad, but sometimes it's a bit too enthusiastic. I was driving home one night, the Kingston Bridge if anyone knows Glasgow, when it directed me to turn around in the middle of the bridge. Apart from the three lanes of fast moving traffic on both sides, and the extra lanes of traffic joining, the central reservation might have made that a bit difficult. I do find it odd that when I'm driving on the motorway it often tells me to 'take the exit' when the route actually follows the road, and taking the exit would take me off. Bizarre.

Also, voice recognition has packed in. I've checked the settings and it's enabled, but it doesn't respond to the wake up phrase, and if I select voice control from the menu, I just get the spinning circle. I'm updating right now to see if that will help, but if not, MN, please can I have some advice?

The responsiveness of the touch screen is also a bit dodgy I think. It seems to be more accurate in terms of traffic delays and ETA on my drive home than in the morning. Maybe it's more of an owl than a lark...

TomTom say: "Hi WarriorOne, I am sorry about the experience and I hope the update will have done the trick. If not, can you please send us an email on [email protected] so we can help you further? "

OP posts:
Mumonabroom · 17/11/2014 17:33

Just to update from me, had my baby 3 weeks ago, a fair bit earlier than expected and the satnav was great for DH, as I couldn't concentrate enough on directions to hospital and so he relied on satnav. I'd set the hospital as favourite and he found it with no problems. One less thing to worry about.

SophieBarringtonWard · 17/11/2014 19:31

TomTom have said: "Hello SophieBarringtonWard, sorry if that wasn’t clear, but when searching for a certain facility like supermarket for example, the results that are presented to you are ordered by proximity. If you want to pick the closest supermarket near you, you simply choose the first one in the list."

no, the issue I have - and it has continued to be a problem - isn't that. I can't search for facilities. If I enter "Tesco", it doesn't return anything (similarly if I enter "Manchester Royal Infirmary", or "IKEA", and several other examples). I have to enter a postcode. I was able to find a supermarket in Cornwall by searching for "Tesco petrol station" - that worked, & I went on the basis that a big supermarket will have a petrol station attached! But on my recent trip to IKEA I had to use my iPhone to find the postcode then enter that into TomTom.

Lookslikeimstuckhere · 17/11/2014 23:38

Still finding TomTom very useful and think that the Live Traffic thingy works really well. Is a point of annoyance that so many service stations just don't seem to exist. Have found more since I last mentioned it and it would certainly help, on long trips with children, to know with certainty how far the next services are and what sort of time you will arrive. Any reason why they aren't included? Have we perhaps not selected the right thing somewhere along the line?

Out of interest (and please don't let it read like I haven't appreciated the opportunity, I really have) how much longer are we going to be required to add to the feedback thread?

Initially it was only going to be two, then three weeks I think, plus a survey.

If it is going to be longer, that is fine but it would be nice to know as the thread keeps disappearing from my list and I need to know if I have to keep searching for it and posting. I thought it was kind of over by now, hence a lack of posts... Blush

ChippingInAutumnLover · 18/11/2014 01:24

Sophie I know exactly what you mean!

Tom Tom thank you for your reply to my post. It will be great when the updates include more detail on the map so you can better choose your route. You asked me a while back for a list of POI that weren't showing up, have you been able to find out why they weren't showing up and do you have a solution for it. It is really annoying not being able to trust that Tom Tom will be able to find a place without a post code. As someone else said, that includes things like major hospitals, well known schools, national parks etc - not new places.

ChippingInAutumnLover · 18/11/2014 01:26

PS I'm happy to keep feeding back for as long as you like, if you want a few people to carry on past the 'end of the trial'.

IAmAPaleontologist · 18/11/2014 10:53

Sorry I didn't get back last night. Poorly baby and all that.

Anyway. The bleeding thing is really, really annoying me at peak times. It changes its mind about route sooooo many times I hardly know where it is I am supposed to be going. The first 20 mins of my journey are a never ending stream of "new route found"

Yesterday it told me to turn into the city centre. I followed like a good little product tester. The radio said there was an accident in my direction and indeed I could see a huge queue of traffic ahead. It otld me to take the 4th exit form the roundabout so I did but I think there was one that wasn't an exit or something and it turned out I took the exit before I was supposed to. The directions were then terrible tbh. In a city centre full of no car lanes (NONE of which show up on the TomTom which led to some hairy situations of me having to change direction last min because the signage in the city was as rubbish as the TomTom for the non car lanes), one way systems etc you need TIME to prepare. But recalculation was slow, so I I didn't have time to get in the right lane so it had to recalculate so I didn't have time to get in the right lane...you get the idea? Then it started telling me to turn round. Yup. In a city centre full of no car lanes, one way systems and, well, a city centre it isn't exactly possible to turn round. To add to all of that it was constantly finding new routes for the later part of my journey so just when I thought I might be getting somewhere it would go "new route found" and the map of where I needed to go RIGHT THIS SECOND would vanish until I said "yes" and it actually understood me or I paused at a traffic light or something to press the "yes" button. ARGH! Eventually I managed to navigate myself out and once I had got onto a major road it stopped getting me to turn round and calculated my route home from there.

Other things annoying me. Is there a way to turn off toll roads as a permanent thing? At the moment I have to do it each and every time I go home from uni. I select home. It calculates fastest route, I have to turn off toll roads and then it has to recalculate. Annoying.

If you plot a route then how much variation and recalculation do you get or does it just follow that route regardless of traffic? This relates to the above question. There are several possible routes that don't involve the toll road but if I were to plot one of them and select that each time as a way to avoid the whole toll road avoidance faff on then would I still benefit from the traffic function?

In all honesty I am heartily sick of it at the moment. Even in the morning it recalculates 3 or 4 times on my way in yet has never, ever, not even once ended up directing me on anything other than my own usual route. On the way home it has taken me a variety of ways which is good. I wish there was a way of having more input though and being able to choose one of the ways more easily. TBH at the moment I pretty much just want it to take me on a couple of the routes one more time so I know them well enough to do myself as you can easily tell from the traffic situation in the early part of the route (which is the same regardless of which route you take after than) which way is going to be best.

If it didn't recalculate so often I wouldn't mind, I think it is useful being able to see where the traffic is and which routes to avoid but it just ends up making me feel like I don't know if I'm coming or going. I'd like an option to tell it to only recalculate if it will save me, for example, more than 4/5 mins. Generally when it recalculates it is only suggesting a saving of 1 min or so which frankly just depends on whether the traffic lights are on green or red. In rush hour traffic fluctuates so much that a minute is neither here nor there and it changes all the time, which I assume is why the blinking thing ends up recalculating all the time.

More positively we have used it several times for finding unknown places and that is helpful. Dh has become a bit of a convert having initially disliked it as ds1 has had lots of away games so they have been going to various rugby clubs about the region.

The finding places without the postcode thing is a bit of a apin I agree. I understand TomTom's explanation and yes, there is a lot of variety in place names etc but google maps manages! Though for some of you have you tried narrowing fields using the lists on the right hand side? Eg I typed in Metro Centre the other day and it didn't find it but if I used the fields on the right hand side to narrow down criteria it did then come up with it so I didn't have to find the postcode.

ChippingInAutumnLover · 18/11/2014 11:16

IAmA. How's poorly baby today?

I had a city centre thing like that the other day, but I didn't post about it because I really couldn't find the words to describe it, without going on for pages. (You did well!). I had to turn it off in the end as it wasn't helping and it was just distracting me.

I'll have another look at what you suggest re places, but I don't remember it having a list?! It just says no known place or some such?!

tom tom. The other weekend I was at an arboretum & was then heading home. I wanted a costa coffee (well, any decent coffee would have done, but I didn't know how to search for that! ). So I typed costa coffee (after selecting on route). Nothing. Several a good few miles away...nothing on the route, yet I know, if nothing else, there are 3 near me that I would class as on the route. Why does it show some and not others?

IAmAPaleontologist · 18/11/2014 14:18

Poorly baby has been diagnosed with tonsilitis so hopefully will be feeling a lot better after a few doses of antibiotics. I have an essay due so it is not helping.

I mean like in this picture, ish. Left hand side being where addresses appear if it can find them and then right hand side I could scroll down and click on things like shopping centres which then did list the right one. Bit clunky though. Like I said in my post, if Google Maps can do it (and that searches the world over!) then why can't TomTom? If I type metro centre into TomTom I have to go through the convoluted process, if I type it into Google Maps then it is first on the list Hmm.

ChippingInAutumnLover · 18/11/2014 14:29

Oh, poor little mite. I used to get it really badly. I had mine out when I was 8. Though they don't seem as keen to do it anymore. Good luck getting the essay done!!

I've has that as well, but it's not quite what I meant. I'll have a play with it later on. I'll get it fully charged up this afternoon so I can bring it in the house to do it and try to feed back.

MimsyBorogroves · 18/11/2014 16:07

I had a low battery - no battery moment as I started mine up the other morning - very annoying as I didn't have a second to plug it into the cig charger before it died, then when I turned it on it froze completely, and did a massive hard reset on itself. Which was interesting as I was relying on it to get me to a destination on time Grin

That aside, I'm still rather in love with mine. I've never had a sat nav that didn't crash occasionally anyway, and the functionality on this one is brilliant.

ChippingInAutumnLover · 18/11/2014 19:23

IamA - (or anyone else!!)

OK, so I have set the route (the one I did the other day, arboretum to home), I want to find a costa coffee along the route.

So far I can either -

Get a list of Costa's (near me, but not 'on route')

OR

Look for a 'Restaurant' on the route (but not specifically a Costa, have to go through the list to find a Costa) and then how far away it is, I can't get them to show on the map.

But what I really want is to be able to choose 'Costa on route' and have it show me them on the map - can you do this?
??

EddieVeddersfoxymop · 18/11/2014 21:59

Been a while since I have added anything on the thread. I used the tomtom last friday in the heaviest traffic I've met with it so far. I found it slow to tell me about traffic - even when I was stuck in it! On one occasion it even showed the traffic jam was on the other side of the road from me.....but there was not a car in sight and my direction was the snarled up side.

Does anyone else find it irritating when you arrive at your destination and the map zooms out......why does it do that? I want to look at the map when I've parked to get a rough idea of my way out. Can this be stopped?

Fishstix · 18/11/2014 22:54

Still loving my tom Tom, find it works brilliantly despite my not having registered to or updated it yet (on my to do list). Has anyone else recieved instructions for the next review requirements? I haven't, and am guessing I should have by now??

BiggerYellowTaxi · 18/11/2014 23:07

No Fishstix, I've not either. I don't think anyone has.

I'm using it to do my daily commutes to work and it does fine but I've not taken it's detours yet. In fact, it suggests a route home but I le to go a different way and when I turn off the suggested route and it recalculated the ETA, my new preferred route is quicker - so why wouldn't it choose it in the first place Confused. I've found it really helpful on the days when I have to get the children from nursery as it's helped me judge if I'll make it in time well in advance so I can despatch my husband to get them instead. I think it's saved me loads in late pick-up fines.

Fishstix · 18/11/2014 23:08

Thanks BYT, good to know I haven't completely missed it. :)

ChippingInAutumnLover · 18/11/2014 23:10

No, no other requests either :)

I think we're probably giving them quite a bit to go on here!

MyNameIsInigoMontoya · 18/11/2014 23:33

I am still in a bit of a love/hate thing with mine.

I could STILL not get "Hello TomTom" to work any more last time I tried it, although it IS set to use VR and the VR button does work, so no idea why that is.

On the positive side, it found me a new route to Beamish, completely different to anything I'd have thought to try but to my surprise it does actually seem quicker despite going through all sorts of funny little country lanes (or "rollercoasters" according to the DCs!).

On the negative side... I had a trip to make a couple of weeks back, very very early in the morning (so no traffic) but important to be there on time. The very-much obvious route seemed to be through town, down A1 a bit and then across. TomTom started doing this, and then just when I was about to join the A1, decided it had a better route. I gave it the benefit of the doubt (as someone said above, trying to be a good little product tester!) and then promptly wished I hadn't as it started taking me on a very convoluted route through loads of housing estates, before announcing there was a closed road somewhere and trying to make me double back on myself Confused In the end I had to clear the route and force it to recalculate to where I was going.

Now if it had been in rush hour I might have thought it had some clever trick to bypass a queue... but at 5am, there was no WAY this would have been quicker than just joining the A1 - as I was planning to and then had to do in the end anyway. Luckily I managed to make up the time, but no thanks to TomTom.

So although it's very good sometimes, having had a couple of episodes like this has just made me a bit wary of trusting it, which kind of defeats the object.

PS - lot of Northerners on this thread isn't there!

ChippingInAutumnLover · 18/11/2014 23:59

I'm in the SE, but I'm a transplant Grin

With VR have you tried using the button, then letting it go off and trying the VR again?

I have to speak in a very specific way for it to start by voice and I'm very restricted as to what I can make it do by voice - or it just puts night lights on or shuts down :/ The kids think it 'misbehaving' is hilarious, me a tad less so Hmm

MyNameIsInigoMontoya · 19/11/2014 00:17

Yes tried a load of things. It did work at first, but then just stopped for no reason. Oh well...maybe it will start again sometime just as randomly.

I am a transplant too, I cannat talk proper man!

WowOoo · 19/11/2014 09:37

I have a few new work locations that I've been to for work so I've been using the SatNav until I am sure of where I'm going.

Yesterday, it took me a new way. Later, a colleague who arrived late was telling me about roadworks and the queue she'd been in. So, I guess that it redirected me. Brilliant!

Has also taken me on new routes to familiar destinations. Dh was gobsmacked that we hadn't realised about a short cut - it saved us about 10 mins of driving. I still think it's fabulous and would be spending loads more time getting to work, especially when I've had to travel. Thank you TomTom.

AngelieMumsnet · 19/11/2014 17:53

Thank you for all your feedback :)

Here are the final set of feedback questions:

  • How have you found using the TomTom GO 5000 over the past few weeks?
  • What did you think of the TomTom GO 5000 overall?
  • Would you recommend the TomTom GO 5000 to other Mumsnetters and/or your friends and family? Why?
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