When did you visit and which restaurant did you visit?
We booked a table for 5pm,today as part of my sons 14th Birthday celebrations.
~ Who were you with?
We took our four children aged 14,6,3 and 18 months
~ What did you and your group choose from the menu?
We had a combo platter,and sharing nachos, for staters,the temperature of the food on the platter was inconsistent. The nachos were unremarkable. The blue cheese dressing had a layer of grease settled on top.
For mains,I had steak and asked for it to be cooked medium, but would say it verged on rare. I wasn't offered a steak knife,and had to ask waiting while the rest of the family tucked into their meal. The peas were crinkly and quite off putting,I left them. I had to ask for the peppercorn sauce as they forgot to bring it!
My eldest son had sausage and mash with peas, again they were crinkly, he enjoyed the three fat sausages,but said there was not enough gravy and the mash was dry,he left most of the mash.
My younger son had chicken nuggets, corn on the cob (one was cooked well, the other overdone?!?) he is a fussy 6 year old and enjoyed it, my 18 month old daughter had chicken chips and peas (crinkly) the chicken looked nice,and my three year old had chicken nuggets, beans and chips, the beans were quite thick and she didn't like them. They all enjoyed the ease of the menu though,and enjoyed selecting what they wanted independently. I did think that the portions were very big for childrens meals, you could say good value but I hate wasted food and there was a lot left over.
My daughters had ice cream one arrived with toffee sauce rather than the raspberry we had ordered but she didn't seem to mind, my son chose the chocolate challenge, although I am not sure what the 'challange' was with a scoop of ice cream, three marshmallows,a wafer,dish of chocolate sauce and three brownie lumps? He did enjoy it though!
How was the general ambience of the restaurant?
Did have the feel of a passing through restaurant for people staying at the hotel, I wouldn't visit it again. The table we had was in an offset booth area, nice if you like a private area, but we go out to be social and felt a bit cut off from the rest of the diners. We had a big light above the table,and two large lamps so it was very well lit! I would have to say there was no ambiance. It felt a bit like closing time, when it was tea time. The staff appeared lack luster and ready to head home!
~ How knowledgeable were the staff serving you?
The lady who showed us to our table was pleasant, efficient my daughter liked her pink hair! The lady who took our order, stood a way off and we were unsure if she was ready to take our order,or busy with another table! She did keep us informed as to where our order was up to, but there was a general air of aloofness, wether they were on their guard as they knew we where 'Mumsnet' reviewers and on edge I don't know, but I have definitely experienced more genuine service at other venues than i felt here.
We also had to ask for a highchair, usually you are offered one when it's obvious you have a younger child,I was then left to navigate the workings of it as the straps had become trapped I was watched by two waitresses struggling before assistance was offered.
Our younger children were not offered any colouring books until after the main course when our waitress could see they were getting restless. It was only at that point that I remembered we had always been offered these at the start in the past. I would also like to add that the stickers irritated all my childrens skin, wether they are meant to be put on your skin or not, the nature of the stickers,glasses,eyes,etc meant they immediately stuck them on their faces, within minutes there were red patches where the stickers had been.
We seemed to be abandoned after dessert and had to go looking for staff to request our bill, the table was not cleared enough (empty drinks bottles left to accumulate) which detracted from the experience. Our bill was incorrect,but to our benefit I had not been charged for one of our drinks. I did inform the staff member, although during the ten minutes we had to wait, and four staff members to credit our bill with the Mumsnet vouchers, I am still unsure if they added it on? Also, I struggled with the gratuity buttons but got there in the end! Overall, we were asked if everything was ok, we were offered a loyalty card and the manager asked if I had any questions at the end, but I wonder if our experience would have been better had we been 'normal' diners! Our bill should have been £75, and I have to say that without our voucher, I felt that we would have been quite miffed given the below average quality of food and service we experienced had we have to pay the full bill.
Of course,it's always nice to eat out, but unfortunately for us it was an unremarkable event for us, and neither one we would recommend or repeat.
In addition, my teenage son was quite aghast at the state of the men's toilets, one in particular was 'soiled', how often are they checked?
Thanks Mumsnet we hope our feedback is helpful x