Went on the tour today - here are some notes that might help others:
Use the golf club car park at £2 a day instead of £25 a day, especially if you are in a for a few days.
The doorbell for the East entrance after hours (after 9pm) is on the left. You can leave your car in the drop off bay (with a note saying you are at the delivery suite) and come back later to park it when mum is safely admitted.
There are 11 rooms in the delivery suite plus 3 in the low risk area (1 birthing pool plus two rooms with no beds, just bean bags etc.) The 11 rooms all have a private bathroom, most with bath/shower/loo (one has only a shower and loo and one has just a loo). It's difficult to say how busy it is on average, but it does get full - only one room was free when I did the tour.
The neonatal unit is alongside the delivery suite and a short distance down the corridor from the post natal wards.
There is an dedicated obstetric theatre alongside the delivery suit, staffed with delivery suite staff; there is always an anesthetist on call.
Postnatally, they have a quick turnaround ward (Burstow) where the average stay is a few hours, or until the next morning, plus 2 wards for longer stays. You will automatically be on a longer stay ward for a multiple birth. There are 6 beds on each ward and if you have more than one, they will usually give you a corner room in the ward. There is really not much room in the wards (you'd get to know the other mums there pretty well...), but the longer stay one has a nice room with tables and chairs for mums to eat meals and relax in.
There are 4 private rooms. They were all occupied when I was there so didn't see one. They are £80 per night and filled on a first come first served basis. You should ask for one when you arrive and it will be put in your notes that if there is one avaialble when you've delivered you want to have one. Having twins doesn't give you any priority at all (which the maternity support worker showing us around seemed to take some pleasure in telling me, causing most of the room to laugh - not a terribly pleasant experience...) If you have a c-section you have to be on a ward for the first night so that they can keep a closer eye on you. They can also ask you to leave a private room if they need it for a very sick patient, particularly one with an infection they want to isolate from the ward.
All the maternity staff are trained in breastfeeding. They are not allowed to offer bottles unless you ask for them. Only in the event of a pediatrician recommending formula feed because of dehydration or low blood sugar will they give bottles against your wishes. She assured me that they will offer whatever help is required to help mums with multiples establish breastfeeding 'just keep pressing the bell'.
They made quite a fuss about not bringing in food except for during labour when they encourage you to have food, especially for dad. However, evening meals on the post natal wards are 5.30 to 6.30 so I'd suggest that you'd need snacks to make it through to breakfast especially if breastfeeding!!
Overall, I feel a bit more positive having seen the place and get the feeling, which I also got from the NHS antenatal classes run by East Surrey, that the staff genuinely want to do a good job and make your experience as good as possible. Whether they are then able to execute due to shortages of staff is another issue, but they are starting from the right place.