Someone’s using my card detail to set up Uber eats subscription

[Moonlightfrog]

A couple days ago I got a notification from Barclays to say 2 payments had been made from my account to Uber eats. I don’t use Uber eats (we live in the middle of nowhere and they don’t deliver here) so ring the bank straight away. My card was cancelled and a new card has been sent out to me.
I had to call the bank back when they payments had cleared which I did today only to be told that they had set up a subscription with Uber eats and apparently have now used my new card details (I haven’t even got the card yet but obviously it’s on my online banking). The bank have told me they have blacked any payments to Uber eats and are now sending me out yet another card.

I don’t use cash machines, I pay contactless when I’m out and only really use Amazon, Ocado and places I can pay via PayPal online. Occasionally I use google pay to pay for parking. I can’t work out how they have got my card details and those of my new card which I haven’t yet used (new card details have not been put on google pay).

Im worried when I get the 2nd replacement that this will happen again?

Has anyone else had this happen?

No one in my house has used Uber eats (my dd is severely autistic so not capable), no one other than me has my bank details…..other than who ever is using them for Uber eats.

Are they getting into your online banking? If you could see the card there, socould they.

It happened to DS. We contacted Uber eats and had to provide evidence of the fraudulent payments. It took a while but we got them stopped and his bank refunded them all

Sounds like someone has access to your online banking

Yes, its obviously someone with access to your online banking. Have you got a new boyfriend?

Or a recent ex?

Did the card have new numbers?

When someone sets up a recurring card payment (such as a subscription), then they carry over to any new card unless they are blocked, because Visa informs them of the new number. Now that you've told the bank it's a unauthorised payment, they've blocked Uber Eats from making transactions, so it won't happen again.

I don't think the fraudsters have any access to your account - they just managed to use your card details and unfortunately it's carried over to your new card.

Not sure if it helps but I lost my card years ago but I’m still able to use it on uber eats even though I’ve had multiple new cards since and haven’t had access to this card for years but the payments still go through so changing cards hasn’t made a different in my case and yes they’ve all had different numbers

Have you bought petrol? My card was cloned at a rural petrol station by an employee, they went to prison for it. The gang had 15 petrol station employees around the county involved. Thankfully my card was used overseas by the gang and my bank picked it up within minutes

My 93 year old housebound MIL, who has never used Uber eats in her life and doesn’t have a mobile phone or do online banking had a number of payments to Uber eats taken from her account. My DH went into the bank on her behalf ( he has POA) and the girl at the desk said the same thing had happened to her 80 year old grandmother. I don't know how this happens but it is extremely common

I had this happen with my Apple Pay. It was used in South Africa, Thailand and in the UK. I called the bank, they cancelled the card, sent another one, but before I’d received it, it had been used again. Another card was sent out, same thing happened. I removed mine and my husband’s cards from Apple Pay, the bank removed our cards their end. Another card was issued, the same thing happened. They told me to ring Apple, it’s nothing to do with them. I ended up opening a Monzo account, and changing my account in my original bank to another type of account. I’ve never linked that card to Apple and have had no more problems. My Monzo card is linked and that’s fine.
The bank have never been able to explain what happened. All monies were refunded.

I don’t believe they have use my new card.

The 2 payments they made were pending for 2 days, the payments were made with my original card but when the payments eventually cleared they showed as clearing in my new card. Surely that just because the bank cleared them when my card had switched to the new one? No new payments have been made in the new card. The only place my new card details are stored is my app and Amazon (because I needed to buy a few things).

I don’t use Apple Pay and I don’t think I really use google pay. My cards are not stored on google pay or my Samsung pay wallet.

No boyfriend, no crazy ex. My app is only accessible by my fingerprint or my code (which no one knows). I don’t have the app on my iPad, just my phone and my phones never left unattended and again is finger print locked.

I only pay at pump for fuel, and always use contactless in supermarkets/shops.

You need to change your passwords for online banking and amazon

I had something similar happen to me about 6 years ago. It wasn't Uber eats but another similar firm 'Just Eat' maybe. They got make bank details from some hack, started taking small amounts with purchases under a tenner and made about 15 purchases over a 1 week period, between £10-40. The payments gradually got bigger each time. It was before I did my banking on my phone, so only checked my account about once a week.

Long story short, I reported it to my bank who agreed it was fraud (was happening from somewhere in Poland apparently) and reimbursed my money immediately. I changed all my passwords and got a new card as a precaution.

For someone else to access my Amazon account they need a code that’s sent to my mobile. So I would hope my Amazon account is pretty secure.

I am going to stop storing my card details with online stores, I have it stored on Ocado for my online weekly shop and a few other places. My bank seem to think no one else has accessed my online banking but I’m not sure how true that is.

They did say that they deal with many Uber eats unauthorised payments, it’s the most common payment fraud apparently.

This is an easy crime to solve, just follow the pizzas. Report it to ActionFraud.

How exactly?
The delivery address won't show on anything related to her bank
Action fraud are unlikely to be very interested either

This happened to me on Saturday! £43 on ubereats popped up (luckily I have notifications turned on my app) then I froze my card.. several more attempts for £40 were made but at that point I was on the phone to my bank and they cancelled my card. They refunded the £43 straight away and I now have a new card. No idea how!

I didn’t mean for the OP to solve. I meant the police.

Action Fraud will record and then pass it to the local police force to investigate.

This happened to me about a month ago. The new card should be fine.

I believe the issue is that because the bank cancelled the card and immediately issued a new one the fraudulent payments cleared on the new card which is now linked to uber eats along with any subscriptions you already had. If they’ve taken uber eats off and blocked it then the second replacement should be fine. The 1st replacement wasn’t necessarily compromised but they can’t guarantee it isn’t so the safest option is to block the subscription and issue a new replacement.

My biggest issue is that to make things easier the bank removed all company links to my card rather than transferring them so I’ve had a fun month trying to work out which bills are getting paid and which aren’t.

While I agree that is what SHOULD happen it certainly did not when my Sdads card was used in a similar way.
Action Fraud weren't interested and neither were The Police, even his bank weren't too bothered and had the attitude that as he had been refunded it didn't matter
They had carers going in daily and so it was important to know who had done it but nobody seemed to care.

I've never used Google pay. I wouldn't trust it.

Probably an inside job, someone at Barclays selling your details to fraudsters.

My bank's fraud department said that pay at pump machines were often compromised and skimmed off card details that are then used. I guess somebody could add something to the machine quite easily without being noticed.