We became landlords over 10 years ago. Our BTL property was intended to be our retirement safety net (passive income that would rise in line with inflation unlike a pension).
Our tenants were already renting the property when we purchased, and are still there now. We have only gradually raised the rent in that time, and always kept it below market rate.
The tenants are a young family with 3 kids that rely on benefits to top up their wages. They have two dogs and various other small pets. We promptly address any maintenance issues and have a great relationship with the tenants, who tell us immediately if there's an issue. If they want to make any non-essential improvements to their home, we give them free reign to choose colours etc within a budget and the arrangement is we pay for materials if they are willing to do the labour themselves. They are very happy.
This recent backlash against 'greedy landlords' is ridiculous. Of course there should be sanctions for those who provide an unsafe living environment or treat their tenants badly, but they are in the minority.
Every other landlord I know is selling up, and often having to evict their tenants in the process (because surprise, surprise nobody wants to become a landlord these days).
The effects of these poorly thought out government policies mean huge demand for rental accommodation that is in increasingly short supply (and therefore prices out the majority), coupled with vanishingly little social housing. Whole families (who are forced to surrender their pets to rescues), are being 'temporarily housed' in one room in Premier Inn's & Travelodges by councils along with anyone else that may need accommodation.
We are seriously considering selling. Being a landlord just isn't worth it anymore. We can better invest the money elsewhere. What will happen to our tenants then?