E.on Next - gone from £250 in credit to £2300 in debit?!

[FLA92]

This surely can not be possible?

We have gas and electric with E.on Next. It’s always in credit, it was over £200 in credit the last time I had checked.

We got asked for meter readings which we gave - it said they were high for what was expected but they were correct so we submitted them.

I have just checked my account and it’s now £2,300 in debit!!!

We have lived here for 2 years and obviously this was nowhere near what we paid last year - it’s just the 2 of us living here and I didn’t put the heating on until late November / early December!

I do work from home most days but even so - surely it cannot be this high?

I’m going to call them first thing in the morning, but has anyone else had a similar situation?

My actual spend is £250 a month. Heating barely on. Used to be £100 a month pre covid. Prices really have gone up that much.

If you're only sending over £62 a month, and really your bill is more like £300, won't take long to build up a debt in the thousands :S

I spoke with e.on who checked and confirmed the meter is not our meter. Which is very odd as there are no other meters around - I assume landlady’s are in her house / garden?

They are going to review the case and come back to us in a few weeks. I said that this is a worry that we may have never given an accurate reading so what happens going forwards but they said this will be looked at during the review.

Both meters have our apartment name written on them so I’m worried it is going to end up that they are actually our meters… is that possible though if e.on say they aren’t?

I really can’t imagine landlady has swapped them, she’s lovely!

It could have been previous tenants when she was away or anyone really. Let them sort it out.

They confirmed BOTH meters aren’t ours, just to clarify.

Photograph the meters to prove that both had your house number on, just in case

I am having a very similar situation with them. Also live in a flat but a block of six. Eon have finally admitted they're not sure which meter is mine, They have one meter serial number on file as mine but the data is pulling from a different meter. I've lived there for a year now and it took me 8 months to get them to set up an account in my name, despite me being with them at my previous address! then they kept getting my address wrong, and twice sent somebody round to look at the meters promising to sort all this out with no results. My bills are completely unintelligible because there are months of reverses, credits debits. Its impossible to tell whats correct.

Done this!

This is why I suggested to check I had this once and meter numbers had been mixed up between us and neighbours at some stage (a large house split into two ‘cottages’ - the neighbours had a large bill when it was sorted out and I could finally relax knowing I didn’t have a gas leak or other problem

@FLA92 Any update?