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Original poster

Go Henry - help!

37 replies

Tisfortired · 07/04/2022 07:53

Hi everyone, hopefully this is in the right place - please move if not!

Does anybody have experience with Go Henry? I am losing the will to live. When the card arrived the other day, as soon as I activated it, it took £30 from my personal account to top it up! Which I don’t remember agreeing to. Any way - I cannot figure out for the life of me how to retrieve this £30 back to my own personal account. I tried to withdraw it from the cash machine yesterday using the Go Henry card, but somehow it came out of my personal account and charged me an extra 0.50 for the pleasure, and the £30 is still sat in the Go Henry! Tried ringing them no answer and no response to my email.

Does anybody know where I’m going wrong?

OP posts:
bumpytrumpy · 07/04/2022 07:59

Do you have the app?

There is a parent account and a child account within the app. You top up the parent account from your actual bank account (I think that's where you will have agreed to £30). Then within the app you set allowance for child and any jobs they can do to earn extras and the money slowly moves over into child account.

Does that help? You definitely need the app. There are separate log ins for parent & child.

Original poster
Tisfortired · 07/04/2022 08:00

Hello, thank you for your response. Yes I have the app and can’t figure out how to retrieve the £30 from my parent account back home my own personal account.

OP posts:
RachelAshleyWasGuilty · 07/04/2022 08:07

As Pp said....you can go into the app.

It's been a while, but I think you might need to transfer it to DC account and from there you can send it to yourself.

Go into the parent section and check if you've got auto top-up enabled. This means if your balance goes below a certain amount it takes a payment fir a set amount from your bank!

I have 3 DC so I decided as much as I liked Go Henry £108 a year for access to their own money was a bit too expensive!

coodawoodashooda · 07/04/2022 08:08

£108 a year! That's madness.

FlowersFlowersEverywhere · 07/04/2022 08:10

Crikey. Get a Revolut account instead. Exact same thing for £3 a month.

MaitlandGirl · 07/04/2022 08:12

Can you transfer to the child’s account and then withdraw with the child’s card from the ATM?

bluebaul · 07/04/2022 08:12

@FlowersFlowersEverywhere

Crikey. Get a Revolut account instead. Exact same thing for £3 a month.
That would also be £108 a year for 3
Original poster
Tisfortired · 07/04/2022 08:16

@RachelAshleyWasGuilty @RachelAshleyWasGuilty I did have auto top up on but switched it off. I just tried to withdraw from the go Henry just now and it took from my Santander again!! Really starting to regret getting this stupid card, only had it 3 days and all it’s done is cost me money. And good luck getting hold of anybody!

OP posts:
AJ2009 · 07/04/2022 08:17

Bluebaul how do you do math?

It's £36

lemongreentea · 07/04/2022 08:20

Hyperjar is the same sort of account but no fees of any sort. The app is very easy to use

TurningUpMyStereotype · 07/04/2022 08:20

@AJ2009

Bluebaul how do you do math?

It's £36

For 3 children presumably.
bluebaul · 07/04/2022 08:21

@AJ2009

Bluebaul how do you do math?

It's £36

Correctly.

Mugcupmug · 07/04/2022 08:22

I got a hyperpot account for my son and it's exactly the same but free, I had to get myself an account in order to get a junior "pot"
My other son has a revolut which is also free to use.
One or both of those accounts I had to pay £5 for card delivered but that was the only charge.
I would bin off the go henry and look for free options.

bluebaul · 07/04/2022 08:22

[quote Tisfortired]@RachelAshleyWasGuilty @RachelAshleyWasGuilty I did have auto top up on but switched it off. I just tried to withdraw from the go Henry just now and it took from my Santander again!! Really starting to regret getting this stupid card, only had it 3 days and all it’s done is cost me money. And good luck getting hold of anybody![/quote]

The solution is to spend the money on the card instead of using your debit card.

Original poster
Tisfortired · 07/04/2022 08:24

@bluebaul why is that the solution? The problem is the Go Henry took £30 from my own personal card which I am trying to get back.

OP posts:
bluebaul · 07/04/2022 08:27

[quote Tisfortired]@bluebaul why is that the solution? The problem is the Go Henry took £30 from my own personal card which I am trying to get back.[/quote]

I was only trying to be helpful. You would get it back if you just spend it in place of your own debit card. Just a suggestion. I'm sorry you are in this position.

bluebaul · 07/04/2022 08:27

[quote Tisfortired]@bluebaul why is that the solution? The problem is the Go Henry took £30 from my own personal card which I am trying to get back.[/quote]

Wait, it must be more then £30 now?

nearlyspringyay · 07/04/2022 08:29

You can't. You can withdraw from a cash point though.

Original poster
Tisfortired · 07/04/2022 08:31

@bluebaul sorry for being snappy, I am tired and getting very annoyed with this Go Henry business! I see what you mean now, just leave the £30 on the card and use it to top up my sons pocket money? I could do that but trying to figure out why this happens. If my son were to be out with his dad for example and try to make a withdrawal, it seems to be coming out of my own bank instead and charging 0.50p on top for the pleasure and I want to stop that happening.

OP posts:
Original poster
Tisfortired · 07/04/2022 08:32

@nearlyspringyay that’s what I have tried to do twice, even with auto top up off when I withdraw £30 from a cash machine using the Go Henry it comes from my own account and charges me £30.50.

OP posts:
ButtercupBlue · 07/04/2022 08:33

You can't get it back. If you need the money you'll have to use the gohenry card to spend it, as a pp said.

It's a pain I know!

The app does let you shift money between your kids accounts and your 'parent account' (the pot of money you pay their pocket money from) so it will sit there until you want to pay it to them but you can't refund the money to your bank account (at least not that I'm aware of anyway!)

I've been using gohenry for a couple of years for my two and aside from a couple of weeks when the app went down, we've all been really happy with it.

TracyMosby · 07/04/2022 08:37

Same as pp. i dont think there is a way to get it back. It stays in the parent account ready to be paid to the children.

Ive been really happy with go henry. My ds does the money management modules too and i pay him £1 for each complete one.

Original poster
Tisfortired · 07/04/2022 11:13

Thank you everyone for your responses. The thing that is bothering me is being unable to withdraw it? It just keeps taking £30.50 from my own bank account each time and auto top up is turned off. I’m probably shouting into the abyss as I need to discuss this with Go Henry obviously but they won’t pick up the phone Grin

OP posts:
RedHelenB · 07/04/2022 16:05

@FlowersFlowersEverywhere

Crikey. Get a Revolut account instead. Exact same thing for £3 a month.
Or just get a normal child's bank card for free.
NewModelArmyMayhem18 · 07/04/2022 16:21

We gave up on the GoHenry account after a couple of years. As DD got older (and gained more independence) it became a pain rather than convenience to use, particularly with paying a fee for the 'privilege'! Wouldn't recommend it for older than tweens.

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