Go Henry - help!

[Tisfortired]

Hi everyone, hopefully this is in the right place - please move if not!

Does anybody have experience with Go Henry? I am losing the will to live. When the card arrived the other day, as soon as I activated it, it took £30 from my personal account to top it up! Which I don’t remember agreeing to. Any way - I cannot figure out for the life of me how to retrieve this £30 back to my own personal account. I tried to withdraw it from the cash machine yesterday using the Go Henry card, but somehow it came out of my personal account and charged me an extra 0.50 for the pleasure, and the £30 is still sat in the Go Henry! Tried ringing them no answer and no response to my email.

Does anybody know where I’m going wrong?

@FlowersFlowersEverywhere

Crikey. Get a Revolut account instead. Exact same thing for £3 a month.

Revolut is free for an account with only one child.

Surely you need to allocate it to your childs account though, so that when you withdraw on their card, the money is there to draw

I don’t understand the benefit of one of these chargeable kids cards against eg Metro etc.
I have an account with metro and my son has a current account. I can see what he has spent, I can add money, he can use his card on things. What am I missing?

Short answer - you can't unless you withdraw it from the Go Henry account in cash & pay it into your bank account. I'd close the whole bloody thing if I were you (like we did). It's more trouble than it's worth and the app is terrible.

Do you have Twitter, OP? Just wondering if you could send a tweet to Go Henry, as that might make them take notice.

I looked into Go Henry, was shocked by the cost and got DS a kid's account with Royal Bank of Scotland for free, set up a standing order for pocket money and we've never looked back since.

Folk will be along to explain why they couldn't do that in a minute.

@Namechangeforthis88

I looked into Go Henry, was shocked by the cost and got DS a kid's account with Royal Bank of Scotland for free, set up a standing order for pocket money and we've never looked back since.

Folk will be along to explain why they couldn't do that in a minute.

I think it is because young kids don't get their own card.

I'm sure Hyperjar is free. That's what we use.

That was it, once they're 11 you can just get a bank account, so GoHenry till then. If you can be arsed.

the terms are that parents can top up the parent account once a month for free so you need to top it up with enough for 5 weeks pocket money as it is the same day each week and some moinths have 5 fridays or whatever,
you can set limits on what can be taken out as ATM but if you withdraw £30 and reduce gohenry balance to 0 it will then refill henry by taking another 30 from your account and 50p as that is the second top up this month
The advange of gohenry is you can change limits up and down as to what they can spend in shops/atm/online max amount in one go etc and you get a text almost stright away so it shows up as 3.20 in XYZ icecream parlour or 2.35 in costa or 7.80 in WHSmiths or 90p on the busonce your child is used to money and more responsible the cheaper ones can be fine but it gives a high degree of control.

We use HyperJar, which is not only free but has really responsive customer service via the app. Once you’ve worked out what to do, I’d cancel
GoHenry.

Is there a live chat function in the GoHenry app?

We have just started Hyperjar as it is free. Both my children both have bank accounts but too young for debit cards and sadly in the past two years less and less places are taking cash so we end up with the stupid situation of I give them pocket money - they pay me back when I buy something on my debit card!

This way it is just their pocket money not all the savings they have accessible, it transfers the pocket money weekly - no need for me to find the right coins each Sunday, they can shop with much less hassle.