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Does it sound like I have confused my energy supplier?

32 replies

BeyondPurpleTulips · 02/02/2022 16:54

My DD is just shy of £100. I had run up debt on the account without knowing, nothing massive just say £50 under for six months. Then of course the energy prices increased, so it was more like £80 under a month. So I knew I was paying under, and it recommended I up my DD to something like about £170 a month, all fine. I didn't increase it, as I knew I was making a bulk payment soon, as I was due a lump sum. Kick myself for that now. 🙄

As now, I have made the bulk payment, and the day after I made it, it recommended I increase my DD to £250. I pulled a confused face and ignored it (yes, I am stupid). A week later it was £300. I have waited until my new bill was due (end of jan I was expecting it) and now it is up as high as £335! As of right now, I have no debt on the account.

Now I know rates have increased, and I expect to pay more. But I am on a flat rate (set in august), and my energy usage has not increased, so wtf have I missed? Have I just confused the way they work out the DD by paying a bulk amount?

My bill has over tripled?!

OP posts:
JassyRadlett · 03/02/2022 14:11

Yes, though in August there were many fixes on offer that were below the level of the current price cap - which isn’t true now.

Hoosemover · 03/02/2022 14:37

She would havre at her tariffs to find out and compare it to what the new capped rates are .

I sure Martin Lewis was says that standard rates was the cheapest in August. Energy companies were going bust in August.

JassyRadlett · 03/02/2022 15:08

No, according to the Standard and elsewhere there were still some (just) sub-cap tariffs around in September (and def in August) - and if you’d fixed for a year or two then you’d be laughing going into April.

This doesn’t help OP though without is knowing what her actual bill is Smile

Hoosemover · 03/02/2022 15:20

September was when I got my fixed energy price which was double the unit price of the current capped unit price

Hb12 · 03/02/2022 16:06

I fixed in October and rates were slightly lower than current average cap I think

Hb12 · 03/02/2022 16:08

Here

Does it sound like I have confused my energy supplier?
JuliaMumsnet · 18/02/2022 12:02

Hello. Popping in to let you know that we're doing a Q&A with fuel poverty charity National Energy Action about these energy price hikes on Wednesday 23rd Feb at 12 noon. The thread is now open for questions here.

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