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Does it sound like I have confused my energy supplier?

1 reply

BeyondPurpleTulips · 02/02/2022 16:54

My DD is just shy of £100. I had run up debt on the account without knowing, nothing massive just say £50 under for six months. Then of course the energy prices increased, so it was more like £80 under a month. So I knew I was paying under, and it recommended I up my DD to something like about £170 a month, all fine. I didn't increase it, as I knew I was making a bulk payment soon, as I was due a lump sum. Kick myself for that now. 🙄

As now, I have made the bulk payment, and the day after I made it, it recommended I increase my DD to £250. I pulled a confused face and ignored it (yes, I am stupid). A week later it was £300. I have waited until my new bill was due (end of jan I was expecting it) and now it is up as high as £335! As of right now, I have no debt on the account.

Now I know rates have increased, and I expect to pay more. But I am on a flat rate (set in august), and my energy usage has not increased, so wtf have I missed? Have I just confused the way they work out the DD by paying a bulk amount?

My bill has over tripled?!

JuliaMumsnet · 18/02/2022 12:02

Hello. Popping in to let you know that we're doing a Q&A with fuel poverty charity National Energy Action about these energy price hikes on Wednesday 23rd Feb at 12 noon. The thread is now open for questions here.

Watch this thread for updates

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