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Income support - just had the most horrendous experience with a compliance officer

38 replies

CryHen · 03/01/2019 15:32

Hi there,

I was due to have an office interview at my local jobcentre today. I received a “we’re reviewing your circumstances/benefits” letters and thought nothing of it as I assumed it would just be to check that I’m claiming what I’m entitled to. My car has been sat around for the majority of the festive period and (you guessed it!) wouldn’t start due to having a flat battery. I went straight back in the house, called the number on the letter and left a message to explain the situation and asked them to return my call. The woman that was supposed to be conducting my interview called back 20 minutes later and said that she was able to do the interview over the phone if I was able to. I explained that I had my three children with me (Christmas holidays) and said she’d have to bear with me, but that that was fine.
Long story cut short - someone had reported me for selling items on Facebook, and I honestly hadn’t realised that you have to inform DWP of things like that. When I turned around and asked if I did a car boot would I have to inform them of that I was told that of course I would because it’s income and that I obviously knew what I had done was wrong (I didn’t). When she asked what I had made by selling things on Facebook I told her and her response was that it wasn’t over the threshold of what I could earn (£20 a week) but that I still had to call them every time I received any money (for example, if I sold one of my children’s books for £1, I would have to tell them...). We then got on to discussing my relationship status. I’ve been seeing someone for a while now. The last relationship I was in was an abusive one and it has taken a lot for me to even get where we are now (which in comparison to most “normal” couples isn’t very far at all!). We don’t see each other very often due to the nature of his work, me having three children, and us living an hour apart). It’s normally once every couple of weeks. I explained this to her and was told that I’d been seeing him long enough to know whether or not I want to live with him, and that she would give me 10 days to speak to him about it and call me back. He met my children over the Christmas period (a matter of days ago) for the first time. He has no children of his own, and us living together (if at all) was a long way off in my mind. I came off of the phone in tears. I feel like I’ve been backed into a corner and at the moment just feel like ending things with him as I’m just not ready for that yet. Everything that I said to her was twisted - when I said that I had sold second hand items on Facebook I was told that I was running a business and working self-employed. When I mentioned car boots (hypothetically!) she then said I was earning an income doing that (even though I’ve never done one!) and when I mentioned the guy that I’m seeing meeting my parents over Christmas she turned around and said “so you said he stayed with you over the whole Christmas period”. I said no such thing. He came over from work, had dinner with us, and then left to go home ready for work the next day. The way I was spoken to was vile. I feel like a criminal and I have done absolutely nothing wrong. I would really like to put in a complaint against this woman but I don’t know whether i’ll just be making things worse for myself. Has anyone else had an experience like this?

OP posts:
lubeybooby · 03/01/2019 15:41

that's horrible - I was under the impression you were fully allowed to sell your old stuff anytime you like. as long as you are not running a business and selling your old stuff is nowhere remotely near a business. Likewise receiving financial gifts etc as long as it doesn't take you over the savings threshold. Doesn't seem right to me are you sure she was genuine? If she was then maybe her training is a bit wonky. Hopefully the call was recorded.

lubeybooby · 03/01/2019 15:41

it's been 20 years since I had any benefits disclaimer - I am not up to date with the system but it seems very wrong.

Ta1kinPeace · 03/01/2019 15:45

You are allowed to sell your own chattels tax free as its highly unlikely that you will recover their original costs.
It does NOT count as earnings

If she is using your Facebook sales against you, play hardball back.
Print out the list of stuff you sold.
Look up how much it cost you
Quantify the LOSS you have suffered.

Talk to your MP
(email is good)
MPs love having non Brexit things to think about at the moment

TheQueef · 03/01/2019 15:46

I detest the ease at which they recommend becoming reliant on a new partner financially.

It's idiotic to rush into decisions like that and holding you to ransom like this is ridiculous.

CAB would be my first call to get some advocacy.

CryHen · 03/01/2019 16:06

Thank you so much for your responses - you have no idea how much it means to know that I’m not alone in thinking that the way I’ve been treated/spoken to is completely unjust.

She was definitely genuine. Horrible woman. Had considered contacting CAB. Contacting my MP is also a good shout, although I’m still concerned that this may worsen the situation for me.

RE Facebook selling - I was spoken to like I was a complete fool for not knowing that I had to declare it, and after I’d insisted several times that I really didn’t know she told me that she could always pass it to the fraud team for them to investigate as they would be able to trawl through all my social media and see exactly what I had been up to. She then made a comment about the fact that my profile photo on Facebook was of myself and my daughter (not sure what relevance that had...)

OP posts:
Ta1kinPeace · 03/01/2019 16:21

They CANNOT penalise you for contacting your MP
if they tried that they would be up in front of a select committee and in the press so fast ......

It sounds to me like the officer was acting in a deeply sex discriminatory manner.
You are an adult who is allowed to have supper with whoever you like.
Their assumption that all friends of the opposite sex are potential residential partners should be put back in the 1950's

Write notes of as much of the conversation as you can remember
pick the exact timings of the call up from your phone
and then send it to your MP

the DWP will have to defend their actions to the MP's office team ....

CryHen · 03/01/2019 16:39

Thank you, Ta1kinPeace. I’ll be sure to do that this evening. I feel really anxious about the next phone call I have with her. I have no intention of discussing living arrangements with him. I don’t even feel comfortable discussing this with him! It’s humiliating. Does anyone know if I can refuse to deal with her and request to speak with one of her colleagues instead?

OP posts:
Ta1kinPeace · 03/01/2019 16:43

Does anyone know if I can refuse to deal with her and request to speak with one of her colleagues instead?
Ask your MP Wink
That might do the trick Smile

11yrgap · 03/01/2019 17:03

Don't let it rattle you. You've not done anything wrong and if anything have been more honest than a lot of people would be. In my experience the more polite and open you are with some of the people, the ruder and more pushy they can be.

This might just be my experience,but when I had to claim income support I used to notice some advisers basically scared to say much to some claimants who they obviously found intimidating. I'd see people before me whizz through their return to work interviews as a quick formality to tick the boxes and get paid (fair enough if that was their circumstances).

I always felt interrogated and like i had to justify myself. I was going through probably the worst time in my life and looking back I wish I had been more assrtive with some of the people I met at the job centre.

11yrgap · 03/01/2019 17:10

God just read some more of what you put and can't believe what she said about your FB picture,probably just trying to say look we can see you to worry you.

I honestly don't trust the credentials of some job centre staff. If she says stuff like that on the phone again say can I just confirm is this call being recorded for training purposes? It's just I'm not quite sure some of the things you're saying are appropriate.

Btw my Mum was a civil servant when I was little and I've met lovely people at JC+ but theres some real power trippers too.

RedHelenB · 03/01/2019 18:53

The good thing is that it will all have been recorded. I would request a copy.

HollowTalk · 03/01/2019 18:58

That sounds horrendous.

Who do you think reported you for selling?

bumblingbovine49 · 03/01/2019 19:23

That sounds very unpleasant op and inappropriate

Don't talk to your bf bout living together if you are not ready to. When the job centre calls again, just say you have decided you won't be living in together for the foreseeable future.

If at a later date you do.decide.to live together, you can inform them then . At the moment you have no intention of living with him and that is all they need to know.

RaininSummer · 03/01/2019 19:25

This sounds dreadful. I think she was way off script. I wonder if she was trying to catch you out in some way so she could claim fraud was happening. I would write to the manager and copy in your MP.

Babyroobs · 03/01/2019 20:52

I think they just get carried away as there are so many claiming as single when they aren't. However this is not acceptable, you need to complain.

Absentwomen · 04/01/2019 14:52

I'm more concerned with the highly inappropriate comments surrounding your partner and how you 'should' know by now if you're comitted to him. It's bang out of fucking order and the interviewer has seriously stepped outside professional boundaries. Go with Taken's advice and email your MP. You can also place a formal complaint into the DWP.

The report on selling stuff, I understand that has to be followed up.

The interviewer was unprofessional, intrusive and had stepped outside her professional boundaries in asking the questions she did regarding your relationship. Use words like this, OP when contacting your MP.

CryHen · 05/01/2019 01:08

Thank you so much to all of you. I have now written to my MP, CAB and submitted a complaint with DWP, largely shaped by the comments from you guys. Will let you know as and when I receive a response from them.

Still feel so anxious about the fact that I may have to speak to this woman again. Have made it clear that I don’t want to have any further contact with her in my writing, but I think until someone actually says “you won’t need to speak with her again” then it will continue to play on my mind. Family/friends have said to just not take the call, but I’m not sure that’ll do me any favours.

Also feeling slightly miffed at myself for not sticking up for myself more whilst on the phone to her and allowing myself to be bullied.

OP posts:
RaininSummer · 05/01/2019 01:12

Well done. It is very hard to stand up for yourself in that situation as there is a power imbalance. Also some of the things she said were no doubt quite unexpected with leaves you flummoxed. Please update later if you are able.

CryHen · 05/01/2019 01:14

HollowTalk - I honestly don’t know, but I do know that it must have been someone on my “friends” list (and I keep my friends minimal on social media - if I don’t know you you’re not getting in). It’s actually really hurtful knowing that someone I know has gone out of their way to cause this much grief for me. I just cannot understand why anyone would.

OP posts:
Starlight456 · 05/01/2019 01:20

Well done op.

I had a bad experience at dwp but like you too worried about the consequences of a complaint.

It’s none of her business if you want to wait 5 or ten years to decide to live with him you currently don’t.

potatoscone · 05/01/2019 01:27

What have you been selling?

GrandmaSteglitszch · 05/01/2019 01:31

That sounds awful, CryHen.
Dwp has no right to try to push you into living with someone. Tell them you don't live with him now, you don't have plans to live with him, but if that changes you'll let them know.

If they arrange a phone call, don't ignore it. You could end up sanctioned.

GrandmaSteglitszch · 05/01/2019 01:34

Btw, your FB posts might be visible to 'friends of friends', who could be anybody. Check your settings for that.
Or if you posted in a marketplace type group, anyone could have seen it.
So it may not have been a friend who reported it.

HaudYerWheestHen · 05/01/2019 02:09

Firstly, have a friends list cull and lock your FB profile down tightly
As others have said, you do not have to declare selling your own personal second hand items. You are making a loss. If you do want to declare them, list their bought price and their resale price and give the loss amount. However if you're selling glitterized glasses or other shite like personalised pebble pictures or MLM then you do.

Have a second FB profile for your sales. You don't need your real name on the selling sites, just have your good ,trustworthy friends on your friends list.

It does sound like this woman is picking you as her take down target. She can fuck right off. Her interview was unprofessional and off script. You need to request a copy of the call. Your relationship has nothing to do with her unless your man is living with you.

Please make sure 100% that you never miss or be late for an interview even if it means begging a lift off a neighbour or counting up pennies for a taxi.

I've been out of work twice in my life, both times for around 6 months and I was shocked at how dismissive, rude and downright nasty the women at the jobcentre were. The blokes just got on with it and tried to help but the women were really rude and made me feel like I was shit on their shoes. So much for female solidarity. One was trying to report me for non-compliance for not applying for a job where I'd have to stand in a town centre until 2am, alone wearing a uniform of hot pants and a bra top to promote a nightclub. I'd said no way when the interviewer asked me to mail a full body pic. Luckily her boss said no to her and that they would look again at the listing.

Don't be afraid to fight. They can't penalise you for demanding that they remain within the rules of their jobs.

Nat6999 · 05/01/2019 03:13

On Monday I would ring up & ask under GDPR for a copy of all information they hold on you including the transcript of the telephone call, don't be surprised if the call "goes missing". Pull out all the stuff connected with the compliance review & send a copy to your MP along with screenshots of what you have sold & a record of the losses you have made from when you purchased the items. They haven't any real proof of anything at all, if the person you are going out with has his own address on the electoral roll, pays his own bills, council tax etc, that is proof that he is not living with you. In reality they are trying to get an easy win, my ex sil tried to get my disability benefits stopped when I was getting divorced by writing an anonymous letter, they suspended my benefits & I had to go to a tribunal to get them back, the judge stated that we should never have had to be in court, the letter was a form of harassment & did not form a medical opinion about my disability, I got all my benefits backdated & reinstated, plus the DWP representative got a strip torn off him by the judge.

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