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Income support - just had the most horrendous experience with a compliance officer

38 replies

CryHen · 03/01/2019 15:32

Hi there,

I was due to have an office interview at my local jobcentre today. I received a “we’re reviewing your circumstances/benefits” letters and thought nothing of it as I assumed it would just be to check that I’m claiming what I’m entitled to. My car has been sat around for the majority of the festive period and (you guessed it!) wouldn’t start due to having a flat battery. I went straight back in the house, called the number on the letter and left a message to explain the situation and asked them to return my call. The woman that was supposed to be conducting my interview called back 20 minutes later and said that she was able to do the interview over the phone if I was able to. I explained that I had my three children with me (Christmas holidays) and said she’d have to bear with me, but that that was fine.
Long story cut short - someone had reported me for selling items on Facebook, and I honestly hadn’t realised that you have to inform DWP of things like that. When I turned around and asked if I did a car boot would I have to inform them of that I was told that of course I would because it’s income and that I obviously knew what I had done was wrong (I didn’t). When she asked what I had made by selling things on Facebook I told her and her response was that it wasn’t over the threshold of what I could earn (£20 a week) but that I still had to call them every time I received any money (for example, if I sold one of my children’s books for £1, I would have to tell them...). We then got on to discussing my relationship status. I’ve been seeing someone for a while now. The last relationship I was in was an abusive one and it has taken a lot for me to even get where we are now (which in comparison to most “normal” couples isn’t very far at all!). We don’t see each other very often due to the nature of his work, me having three children, and us living an hour apart). It’s normally once every couple of weeks. I explained this to her and was told that I’d been seeing him long enough to know whether or not I want to live with him, and that she would give me 10 days to speak to him about it and call me back. He met my children over the Christmas period (a matter of days ago) for the first time. He has no children of his own, and us living together (if at all) was a long way off in my mind. I came off of the phone in tears. I feel like I’ve been backed into a corner and at the moment just feel like ending things with him as I’m just not ready for that yet. Everything that I said to her was twisted - when I said that I had sold second hand items on Facebook I was told that I was running a business and working self-employed. When I mentioned car boots (hypothetically!) she then said I was earning an income doing that (even though I’ve never done one!) and when I mentioned the guy that I’m seeing meeting my parents over Christmas she turned around and said “so you said he stayed with you over the whole Christmas period”. I said no such thing. He came over from work, had dinner with us, and then left to go home ready for work the next day. The way I was spoken to was vile. I feel like a criminal and I have done absolutely nothing wrong. I would really like to put in a complaint against this woman but I don’t know whether i’ll just be making things worse for myself. Has anyone else had an experience like this?

OP posts:
CryHen · 07/01/2019 17:02

Today I received a response from the MPs office. They have assigned a senior caseworker to my case and are raising a complaint with the manager of the jobcentre on my behalf. I have just been told that it may be that the manager gets in contact with me directly, and I’m already dreading it (although I have been told I can take it further if I’m not satisfied with their response). 🤞🏻

OP posts:
Ta1kinPeace · 07/01/2019 17:08

Don't dread it.
Pull up your big girl pants, stand tall and GIVE THEM HELL if they try to push you around.
If you do not like the tone of anybody from DWP who calls you (and take notes of the conversation - pen and paper)
put in another complaint
and ask to speak to THEIR boss.

CryHen · 07/01/2019 17:55

I think that’s my concern. That anyone from DWP will side with each other as I’m the “outsider”. I’m probably overthinking it. I think I’d feel much more confident/stick up for myself more if I had someone with me just for moral support. I’ll certainly be taking someone with me if I ever get called into the office again.

OP posts:
Absentwomen · 07/01/2019 18:11

With Taken here, OP.

This is your opportunity to give your side of the events that occurred. She was bang out of order.

Take a deep breath, stand tall, think about you and not them. As hard as it is, might help to know that you will preventing this happening to anybody else. Even if your voice shakes...

Remember, they're just people. The difference is they have professional boundaries. You feel that the interviewer stepped outside of that professional boundary. She stepped into your personal life, UNINVITED.

Then when you've done, take yourself into the bathroom where nobody can hear you and call her all the names under the sun....

Let us know how you get on. Sending lots of luck.

Ta1kinPeace · 07/01/2019 19:53

CryHen
I have been in a battle with HMRC for 5 years on behalf of a client.
Now that the MP is involved they are suddenly taking notice
and not sending bulky men in yellow coats to his door ....

Shout loud and keep shouting
daylight is the best disinfectant against bad behaviour by the "authorities"

CryHen · 05/02/2019 16:16

UPDATE

So I’ve finally heard back regarding my complaint. To say I’m pssed off would be an understatement. The referral against me has been closed and no further action being taken (which is kind of them, considering i’d done nothing wrong in the first place...). However, the letter basically tells me that she was well within her rights to ask the questions that she did, that it wasn’t her intention to upset me and that her call back in 10 days was in no way intended to push me into living with my boyfriend. Utter bllocks. It also states “Mrs Vaja has confirmed that she does not use Facebook and did not insinuate anything about your daughter. I am sorry if you felt that this happened.” I did not “feel” that it happened. It f*cking did happen!
I genuinely feel really upset by the response I’ve received as it’s basically making me out to be a liar. Anybody got any suggestions as to where I go with this now? I’m assuming from the way that the letter was written (you said this, but SHE said this) that the call wasn’t recorded. What can I prove? Nothing.

OP posts:
NicoAndTheNiners · 05/02/2019 16:19

There is no way they can give you ten days to talk to a boyfriend about whether or not you're moving in together. You can see each other for ever and not live together if you choose. I'd want to be talking to her manager.

NicoAndTheNiners · 05/02/2019 16:20

God I really need to learn to read the whole thread!

CryHen · 05/02/2019 16:41

Nico - don’t get me started!

OP posts:
NicoAndTheNiners · 05/02/2019 16:45

Well I'm glad that they're shutting it down. But I understand that you're pissed off that they're closing ranks and covering it up. I'd be furious. Hopefully she's learnt a lesson from it and stop being such a twat.

AvengingGerbil · 05/02/2019 17:09

Go back to your MP.

CryHen · 05/02/2019 17:35

Avenging - have emailed again to say that I’m not happy with the response I’ve received and asked for advice as to where I go next. Kind of feel like I’m wasting my time though if the call hasn’t been recorded.

OP posts:
NotSuchASmugMarriedNow1 · 07/02/2019 14:56

I think all calls to that department are recorded and you are within your rights to ask for transcrips of those phone calls.

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