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Atos medical being cancelled and wasn't informed!

1 reply

Bubbles247 · 27/09/2014 23:41

Hi all wonder if anyone can help, my daughter suffers severe anxiety disorder panic attacks and hardly goes out if she doesit has to be with some she trusts and she can't go that far.
Anyway I applied for the pip for her. She was asked to go for a medical, which she couldn't do, so they asked for medical evidence. The go wrote a letter stating what she has etc. I sent that off and last week I rang them and asked if a decision has been made in regards to the home visit. They said to me that she would still have to go as the letter did not have enough evidence.
She received a text msg on her phone on the 24th reminding her that her medical was on the 26th.
On the day I managed to get her she was in a state as we got into the building I handed the receptionist the letter to which she stated the medical had been cancelled, the lady rang atos to see what to do. Mean while my daughter was in tears ran out to the car and having a panic attack and wanted to get back home. When I spoke to atos apparently a decision was made I the 20th and they had tried to call from this date bearing in mind she had got a text on the 24th reminding her. She said that she has been granted a home visit, and that I should of called back.
Can anyone suggest what I should do, as this was really out of order on there part my daughter is suffering as it is let alone more pressure!

IonaMumsnet · 28/09/2014 11:14

Morning! We've moved this thread to Money Matters where we think it should get some more comments and advice.

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