Erudio Student Loans Continued part 3

[erudioed]

I dont know if this is the right way to do it and i apologise if it isn't but this is the continuation of www.mumsnet.com/Talk/legal_money_matters/a2057131-Erudio-Student-Loans-Continued

Congrats ibreakwind...
Im awaiting the outcome of my complaint. IF everyone files a complaint about poor service (DAFs not being sent out 8 weeks ahead, inconsistent answers etc etc), the majority will get compensation, and that will hurt these clowns more than anything else. They are open to such claims, and rightly so. They have messed us around so much in the last year, its time we all got our shit together and file our complaints to let them know they have to keep deferring us both in a timely manner and one that doesnt mess us around. It will be a £100 or more and thats better than a kick in the teeth.

Hello all,

When my student loans were with SLC there were a couple of years when my deferment wasn't confirmed until after repayment was due to start and a DD payment was taken.

On both these occasions it was simple enough to get the DD payments returned to me once it was confirmed that I was eligible for deferment. I simply called SLC and they arranged for the payment amounts to be paid back to my bank account.

Does anyone know if this will be as simple with Erudio? Or indeed whether they must pay back any payments taken between the deferment period ending and the new deferment period being confirmed?

They are bound my the same rules as SLC. I think the word 'simple' is more relative though. I guess it will depend on how Capita's staff handle your problem on the day, but they have to give you it back. I would recommend making sure you get deferred way ahead of your date, and probably be more aware when your deferment date is and chasing up the deferment form than we needed to be with SLC. Hope it helps...

Thanks for your response erudioed

I'm waiting for news of my deferment at present after sending in my application form but as my situation has changed since last year I'm hoping they don't make the whole thing awkward by wanting further information. I have provided them with all the info regarding my financial situation & also with evidence to support this so keeping my fingers crossed I get deferment confirmation from them soon.

I got my deferrment but erudio ignored my formal complaint letter which was stapled to the loose pages they sent me to fill in. Can I pass that to the ombudsman? The form is very very confusing regarding what is included if someone is disabled. Any ideas?

You can go to the ombudsman if no final response in time. Not your fault Erudio are useless and can't read or respond.

I got no response at all! No acknowledgement even of the letter. So I'll try the ombudsman. Thanks!

Class Action

I was wondering if anyone who has been thinking of paying a lawyer to sue Erudio for breach of contract could contact me please.

I have a mountain of evidence of various breaches of contract

Also some, if not most loans are likely to be null and void under the Consumer Credit Act 1974. I have at least one loan that is definately unenforceable as is, and may need a court to rule on the two others. I am doing this on principle as I am fed up of corruption.

If we can also pool redacted PDF's of successful complaints that generated compensation payments, then all make the complaints again seperately, we can easily generate enough money to pay a lawyer to act on this. I have a lawyer in mind who I think would do it.

This also particularly applies to those who are paying back and not just deferers, as the chances are at least one of your loans is unenforceable.

Please p.m. me via mumsnet. Send me your email address please. We also need a way to pool successful complaints.

To get your orginal agreement(s), template letters and instructions can be found here:

www.fmotl.com/forum/viewtopic.php?f=29&t=3031

Please go through the process to get copies of your original agreements from Erudio. The chances are, they will be unenforceable. I cannot say why on here yet, as this may encourage some further current fraud by Erudio. I suspect them of carrying out fraud, as well as all the other shite they have been doing to people.

If we do not take them to court, you will be caught in a loop of sending complaints to Erudio, which they take the piss out of, then going to the relatively impotent ombudsman. Add in fannying about to that.

About the "class action":

1. Set up a central fund via a third party crowd funding group.
2. Pool compensation payments.
3. Pool succesful complaints so they can be re-made by other people to generate more compensation. This could then go into the fund.
4. Use the funds to pay for a lawyer to take Erudio to court. We will all likely benefit from the decision.
5. Someone can act as the client for the lawyer, but we all contribute to the fees via the shared fund.
6. I know how to beat these bastards, but don't want to pay for a lawyer on my own. (I will if I have to though).
7. Court compensation is put back into fund to be distributed back.
8. Two's up to Arrow Global and Wilmington Trust parasitic arseholes.

I am happy to put £100 in straight away if we get a crowd funding thing set up.

There are multiple breaches of contract in the way that Erudio have been behaving. They will be laughed out of court. They have not a leg to stand on. Many contracts are not binding, and many are in breach of many areas.

Also, it is imperative for you to do the Consumer Credit Act requests for the original agreements from Erudio. If the agreements are signed on the front by you, but were not signed on the front by the Student Loans Company, then that agreement is not binding. See clause 2 "Making the Agreement and Advancing the Loan". It is only binding when signed by both you and THEM. it is clear as day in the terms. They cannot argue it is not there.

It is additionally not enforceable under Consumer Credit Act 1974 if it is not signed by them. (Some troll may say it is, but it is not, and Erudio have to go to court to try to prove it is enforeable, this is where we would have the upper hand).

Cheers

The genius of this above is to use Erudio's own compensation payments to sue them. It is their fault they have been a bunch of cunts. Fuck 'em.

Threshold from 1st September = 28,828

Does anyone have contact details of Anthony Reeves? All the same problems with erudio....

He was advising people PM him - I believe his username is AReeves. Don't know if he's still on here though after everything that happened with registering to use MN.

I had some paperwork from Erudio saying they were changing their name to Erudio Student Debt Collection.

No sign of my deferment pack. Not a shock.

I've still not had a deferment pack. I'm beginning to panic as my payment date is, if I remember correctly start of May. I need to arrange help to fill in the form, and need to get evidence for them. I cannot use a telephone and no way am I sending confidential information via email (as its not secure). Writing requires help and i cannot afford to pay extra to defer - it's expensive enough for me just to get their complex form done.

I can't do it online as I have no way to upload things to it.

He is the Tony Reeves here

www.merriman-partnership.co.uk/key-personnel/

Hi
Can you tell me if you got anywhere with organising class action against Erudio?

Hi
Not sure if this thread is still valid. I am looking for some help about Erudios repayment method. I am paid 4 weekly and therefore get 13 payslips. They are surmising I will earn well over the threshold amount. They say even though I have 13 pays, they calculate it by 12 months. Does this mean I'm being conned. Any help greatly appreciated. Thank you.

The way it is worked out is your weekly amount times 52 (so your four weekly amount is divided by four to give weekly amount and then multiplied by 52 to give yearly amount). It's the same way they calculate benefits which are twice a week or four weekly (unless on universal credit).

You aren't paid monthly hence the calculation being done differently.

I've no idea if you are being conned or not, you need to do your own calculations to decide that and compare yours with what they have said you earn but you need to include all pay, including bonuses/overtime/tax credits etc over the year however paid.

It's always based on the amount over the year.

Also the amount is before tax/NI contributions not after.

Hope I'm not confusing you. Apologies if I am.