I had a 1500 debt on my vanquis credit card and was getting charged an extortionate interest rate so I asked my dad to lend me the money and I'd pay him the same minimum payment but it meant that if actually be paying it off and not just the interest.
He paid it with his credit card (29th march) and.told them it was a third party. They tell me everything will be fine, no further action on this and one further call to check up.
Then I receive a letter saying they need a copy of his statement and his card front and back. I send this and am told that's fine. No further action required.
I then call 17th April as I've received a statement asking for my minimum payment. I tell them they have the money. She says the payment is pending and everything will be approved that Saturday as that's their next working day and she sees no reason for it to fail. She also said until it was approved, my account was on hold so I wouldn't receive any fees or have my credit rating affected. I'll admit, I should hVe rang to double check it had gone through.
Last week on Tuesday I received a call from a snotty woman at vanquis telling me my account was 30 days in arrears and I must make minimum payment right that second. My response was 'I hope to god you're kidding, I paid it off in full almost two months ago'. She said it was indeed pending but I still needed to pay up as normal until it was approved. Basically the opposite of what the previous lady said.
My dad rang his credit card company and they hadn't even had request for the payment.
It seems vanquis simply forgot about my payment as it usually takes 6 working days max to clear. I spoke to many operatives last Wednesday and no one knew what actually happened.
All they can tell me is that my credit rating has been affected as I now have a late but not missed payment on my record. But then the next person tells me late doesn't matter, only missed.
My dad has now had to repay and start from the beginning. I will call Monday to see how it's going as now they say three working days but all operatives seem to say different things.
Do you think I have right to complain?
Does a late payment affect credit ratings?