Sorry but you haven't been pro-active as you haven't addressed the issue your neighbour has a problem with and you have had ample time. You are responsible for dealing with the issue because it arose from work you commissioned, but you are not obliged to simply pay for whatever your neighbour demands. The remedy must be reasonable and proportionate.
- Don’t agree to re‑tarmacking yet - Your neighbour is understandably upset, but a full re‑tarmac is a big ask unless the staining is severe and cannot be cleaned. You’re not automatically liable for whatever remedy she demands.
Before committing to anything, you need:
- An assessment of the damage
- A professional opinion on whether it can be cleaned or repaired without resurfacing
This protects you from being pushed into unnecessary costs.
- Give the contractor one final, formal chance - Contractors often respond when things become “official.” Send a written notice (email + recorded letter) stating:
- The issue (hardcore leaching and staining)
- That the neighbour is demanding remedial work
- That you expect them to return and fix the problem within a reasonable timeframe (e.g., 7–14 days)
- That if they fail to respond, you will have to seek alternative contractors and pursue them for the costs
This creates a paper trail if you later need to recover money.
- Get an independent assessment - Bring in a reputable driveway or tarmac specialist to:
- Inspect the staining
- Advise whether cleaning, sealing, or patching is possible
- Provide a written quote
Often, these stains
can be removed or significantly improved without resurfacing the entire drive. This gives you:
- Evidence
- A realistic cost
- A basis for negotiation with your neighbour
- Talk to your neighbour with evidence in hand - Once you know what the damage actually requires:
- Explain that you’re taking responsibility by arranging proper assessments
- Show them the professional opinion
- Offer the appropriate remedy (cleaning/repair or resurfacing if truly necessary)
Most neighbours calm down when they see you’re acting reasonably and not dismissing the issue.
- If the contractor still refuses - Given you have no legal cover on your insurance, you have two options:
A. Small claims court (UK) - You can pursue the contractor for:
- The cost of repairs
- Any additional losses caused by their negligence
This is common in cases of poor workmanship or damage to third-party property.
B. Trading Standards / Citizens Advice - If the contractor is ignoring you, reporting them can add pressure and help you understand your rights.
If you go either of the above two routes at 5, which I would strongly recommend if the contractor refuses to put it right, then you will need all of the above info to prove your case above them