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Blood test nurse with NO appointment got firemen to damage door.Who pays?

440 replies

logiccalls · 03/12/2025 22:06

Someone who goes decades without any G.P. contact (being allergic to chemicals, and therefore never wanting to get pills) decided to get a private health MOT: The results were excellent, except for one which indicated it might be advisable to take a further blood test via the N.H.S.

The person was permanently disabled by a violent and stalking ex, therefore finds it difficult to get to a surgery, and asked them to send a home visiting nurse to do a blood test. This is a person made resilient by adversity, and keeping as healthy as possible, so with no history of mental problems or heart problems or anything else. (And even the requested blood test was resulting from a private MOT, which the NHS knew nothing about)

The GP has never been spoken to, just the receptionist, who promised to pass on the request for the blood test .

There was no further contact: NO appointment: No response: No email: No phone contact: No letter: No text.

Many weeks later, suddenly, a stranger had got into the block of flats, without using the intercom, and was agressively hammering on the flat door and trying to force the door handle to turn.

There was still no phone call, email or text. It could have been any intruder, inebriated, deranged or drugged. The occupant stayed silent.

The mobile phone rang, but with a witheld number, (which someone who has previously been stalked would of course never respond to.) Eventually, the stranger at the door went away. (There had been a parcel outside the door, before the stranger arrived, and as soon as she left, the occupant could at last open the door to retrieve it, and did so.)

An hour (?) later, a man was beating on the door as if to smash it in, and shouting. The occupant is deaf, but was obviously not going to open the door, to violent strangers, so again stayed silent. (But, because the parcel had been taken in, was clearly not lying unconscious on the floor for lack of a routine blood test, for which there had been NO appointment.)

The hammering on the door continued for hours, (?) and although the phone was constantly being rung, it was never used to send a text explaining there was any legitimate reason to attempt entry.

Later, it turned out the nurse had called the fire brigade, and it was their men taking over from her in battering the door. They then began to drill holes in the door.

The occupant had been unable to use the phone to try to get a lawyer, or to ring for any possible help from neighbours or the building caretaker. The 'number -witheld' calls were coming constantly.

With the flat's front door being destroyed, there was at last no choice for the occupant except to go to the door and call out "Who are you and what are you doing?"

A fireman explained who he was, and that there was a blood test nurse who had claimed that the occupant had "failed to attend an appointment for a blood test", which apparently he believed was justification for smashing the door. (?!)

a)There was NO such 'appointment'. b)The occupant had no idea who the nurse was, or the fireman was. c)Nobody texted.

But could it ever be reasonable to smash the door of someone for such a minor reason, for someone with no medical or mental illness history, and with evidence the person has taken in a parcel, so is obviously fit and well?

This is bullying and abuse of power, instigated by that extremely aggressive nurse, and enabled too readily by a fire brigade who were colluding in the constant phoning, yet never requesting a text should be sent, to a deaf occupant, to identify themselves or the blood test nurse, or to give information about the alleged "appointment".

(The medical records will not show much contact with the NHS, for decades, but there would be a note about deafness, so the fireman's statement that he had called out the word 'fireman' would not be justification to destroy a door.)

There is no house insurance. The front door is a security door and a fire door, so will be expensive to replace. Large holes have been drilled through it. Is it true, as the fireman suggested, that the NHS surgery will be liable to replace the front door?

OP posts:
Boutonnière · 04/12/2025 15:31

Legobricksinatub · 04/12/2025 07:38

Given the OPs comments about chemicals and tablets, I wonder if the ‘private health MOT’ was with some sort of alternative practitioner?

That thought had occurred to me……

TheSnowiestQueen · 04/12/2025 16:07

Bambamhoohoo · 04/12/2025 14:46

Do you think you can just chose not to have buildings insurance in a block of flats?

it’s not up to the home owners. The freeholder/ management company purchases an insurance policy for the whole block and recharge it to residents via service charges

it is extremely unlikely- and illegal- for a block not have buildings insurance. It’s possible only if the homeowners own the freehold and all refuse get one.
It’s likely that the council or fire bridge would take legal action in that case against them though.

I really don' t know why you're challenging me on this. It's not about me.
Ask the OP! It was her comment.

She said she lives in a flat and is not insured.

She asked if the NHS would pay for a new door.

I queried if there was a difference in insurance if it was her flat (owned with a mortgage or outright ) or a tenant in a flat provided by the council/ private landlord.

If you know if that affects insurance, do say.

Or better still ask her and back off me please :)

Bambamhoohoo · 04/12/2025 16:11

TheSnowiestQueen · 04/12/2025 16:07

I really don' t know why you're challenging me on this. It's not about me.
Ask the OP! It was her comment.

She said she lives in a flat and is not insured.

She asked if the NHS would pay for a new door.

I queried if there was a difference in insurance if it was her flat (owned with a mortgage or outright ) or a tenant in a flat provided by the council/ private landlord.

If you know if that affects insurance, do say.

Or better still ask her and back off me please :)

?! I was responding to your question to me underlined

TheSnowiestQueen · Today 14:33

Bambamhoohoo · Today 14:26
This is highly unlikely. It’s a flat. The claim would be on buildings insurance, not contents.
Show quote history
The OP says she has no insurance.
Not everyone does- so why is that unlikely?

Btw- whether she’s a renter or owner it makes no difference the buildings is insured and recharged through service charges. So yes, I do know

kurotora · 04/12/2025 16:47

Just want to comment on the insurance and door replacement in this situation - was not covered by ours.

We have a flat that we rent out. The tenants locked themselves on the balcony (stupidity, but that’s another matter) and rather than calling us or the estate agent who had keys, or building management etc, they called the fire brigade to break in.

The replacement of the front door which in these blocks is a fire door, cost us £2500.

TheSnowiestQueen · 04/12/2025 16:48

Bambamhoohoo · 04/12/2025 16:11

?! I was responding to your question to me underlined

TheSnowiestQueen · Today 14:33

Bambamhoohoo · Today 14:26
This is highly unlikely. It’s a flat. The claim would be on buildings insurance, not contents.
Show quote history
The OP says she has no insurance.
Not everyone does- so why is that unlikely?

Btw- whether she’s a renter or owner it makes no difference the buildings is insured and recharged through service charges. So yes, I do know

Edited

Reply to the OP .

You can find her 'no insurance' in her posts if you search ALL by her.
She may be thankful for your advice.
She clearly doesn't understand .

And you can explain to her that if she's a tenant, and pays rent, she is also paying a service charge that includes insurance.

Bambamhoohoo · 04/12/2025 17:04

TheSnowiestQueen · 04/12/2025 16:48

Reply to the OP .

You can find her 'no insurance' in her posts if you search ALL by her.
She may be thankful for your advice.
She clearly doesn't understand .

And you can explain to her that if she's a tenant, and pays rent, she is also paying a service charge that includes insurance.

Edited

The OP didnt ask, you did.

the OP believes she has no insurance but like most of the post this is very likely not he the reality.

TheSnowiestQueen · 04/12/2025 17:08

Bambamhoohoo · 04/12/2025 17:04

The OP didnt ask, you did.

the OP believes she has no insurance but like most of the post this is very likely not he the reality.

If you read the subject line of her thread you will see that is what she asked. 🙂

Blood test nurse with NO appointment got firemen to damage door.Who pays?

And the last paragraph of her first post

There is no house insurance. The front door is a security door and a fire door, so will be expensive to replace. Large holes have been drilled through it. Is it true, as the fireman suggested, that the NHS surgery will be liable to replace the front door?

Bambamhoohoo · 04/12/2025 17:10

Stop posting the Op. I have already said I responded to your post ASKING why it was unlikely she didn’t have any insurance.

the op has asked nothing about insurance.

anyway at least you know now flats have buildings insurance

TheSnowiestQueen · 04/12/2025 17:40

Bambamhoohoo · 04/12/2025 17:10

Stop posting the Op. I have already said I responded to your post ASKING why it was unlikely she didn’t have any insurance.

the op has asked nothing about insurance.

anyway at least you know now flats have buildings insurance

Read the post a few back by a landlord whose flat doesn't, posted by @kurotora
They contradict your posts.

As I said before, choose ALL and you will see posts about insurance and she replied.

Your posts show you don't believe much of what she writes because you make that very clear, in one post calling her an 'unreliable narrator'.

Bambamhoohoo · 04/12/2025 17:43

TheSnowiestQueen · 04/12/2025 17:40

Read the post a few back by a landlord whose flat doesn't, posted by @kurotora
They contradict your posts.

As I said before, choose ALL and you will see posts about insurance and she replied.

Your posts show you don't believe much of what she writes because you make that very clear, in one post calling her an 'unreliable narrator'.

Edited

The landlord a few posts back said her insurance didn’t cover the door being bashed down.

that landlord HAS INSURANCE

just calm down and read the posts

WhyamIinahandcartandwherearewegoing · 04/12/2025 18:33

TheSnowiestQueen · 04/12/2025 08:28

But could it ever be reasonable to smash the door of someone for such a minor reason, for someone with no medical or mental illness history,

This 'person' could never have requested a home visit for a blood test with no history of illness or mental health issues.

The NHS is so stretched they do not send nurses to do home blood tests 'on request'.

There is more to this than is being posted because it doesn't stack up.

Edited

This. Absolutely no way do you just phone up, with no history and get a home visit.

ThePure · 04/12/2025 18:44

The GP surgery is not liable and they will not pay. The police make people’s property safe if they damage it in the execution of their duties but do not necessarily restore to its previous state (eg in the course of executing a S135 warrant) The fire brigade are not involved in my area so I don’t know whether they would do the same. Other than that one is expected to have insurance to repair such damage or the landlord should.

ThePure · 04/12/2025 18:48

The GP surgery employee did not make the decision to damage the door. They reported a concern for welfare to the appropriate authorities. What the police or fire brigade choose to do with that info is their own decision. They could have taken no action and often they do. In no way would a health provider have the power or ability to break someone’s door so QED it is not their responsibility.

logiccalls · 04/12/2025 21:10

Redwinedaze · 04/12/2025 00:30

The fire brigade don’t take hours to get in, the person is deaf but called out who is it and heard the response? Not a lot of this makes sense?

There were holes through the door by that time, therefore the fireman was able to speak through the holes, which transmit sound better than a solid thick firedoor. Being deaf does not mean total silence in most cases: It means difficulty in interpreting spoken words, or quieter sounds.

The peephole briefly showed a g;impse of a woman in a black tracksuit : Perhaps not everyone comprehends that if a potential assailant is bending down with shoulder to the door, attemting to burst the lock, in intervals between apparently attempting to force the handle, and battering at the door, they are not fully visible?

Perhaps 'total stranger in black tracksuit', suggests 'nurse'?

Even with NO appointment, No text message, No email warning of intention to arrive uninvited and force entry, and a refusal to use the outer door intercom, instead sneaking into the building uninvited and unauthorised?

Does that seem like 'harmless well-wisher' to some people? Not to everyone.

Particularly given that addicts and criminals do gain entry. So, at times, do all manner of people, doing all kinds of activities, and attracting all kinds of visitors: Some flat owners let their flats to tenants who may rent by the day, or who may pass credit checks yet turn out to be 'dubious': There have even been cases of rival gangs vandalising common areas.

It must be wong to suggest that anyone, ever, should open a door to an unexpected uninvited stranger, who has taken measures to avoid the street entry camera, and is then attacking the door.

OP posts:
Greyarabsdrinkthewind · 04/12/2025 21:11

TheSnowiestQueen · 04/12/2025 10:20

That was my parents experience. The nurse would come at some point of the day and never at a certain time. They found it very frustrating because one was housebound but not the other (who had to stay in to open the door etc.) They used to ask why at least it couldn't be timed to a 3-hour slot, either morning or afternoon.

It didn't appear very patient-centred when in reality we thought the nurse could have called them as they started their rounds to give an approximate time, at least with a 3 hour window. The process seemed to lack organisation and seeing it from the patient's point of view.

Edited

So we are a small area with a low population density but an high number of elderly and do all routine visits between 8-1300 and that is what we tell our patients. I could have 8-10 visits in a morning some must be done first thing e.g. insulin injections then I plan the rest of the morning according to need and location. But out of the blue I’ll get a call to say a palliative patient is in pain and will I visit them so this will take priority over everything but insulin injections, or a patient that was meant to be a 10 minute visit took 50 mins because the patient is ill and an ambulance is needed (this happened this morning), or a quick 10 minute visit takes an hour because the person is covered in urine and faeces and they don’t have a carer coming in and they can’t just be left like that (this happened to a colleague today) or an elderly lady’s husband has recently died and although I was “only” popping in to do her 12 weekly B12 she’s desperate to tell me all about him she was distraught and what would have only taken 10 mins took an hour. Or as happened yesterday a colleague went off sick after being at work for 1/2 an hour so her 7 visits were redistributed through the remaining staff to try and fit in before 1300. I could go on we also verify deaths not something you can leave for 3 hours, wash and dress someone who’s died, buy food for patients who don’t have any, cooks meals because carers aren’t available or not turned up, feed pets, even catch escaped livestock and put them back in there fields, and of @liaise with other HCPs Then factor in road works traffic jams problems finding peoples homes difficulties parking…. We don’t not give times because we’re unkind or deliberately trying to be difficult it’s just not possible to give exact times.
As community nurses we are guests in your homes it is a different dynamic from caring for people in a hospital. We often come into your lives at the worst times we become involved with you, your family and friends we know your pets your fear and hopes for the futures, we see and talk about pictures of your grand children, your wedding 65 years ago we know the name of your tortoise. On occasions we drink tea with you and even celebrate your birthday, anniversary and at the end we frequently we put our arms around your family talk about your life, the person we met and cared for and we in most cases attend your funeral for the simple reason that we have become involved in you life by you allowing us into your home and we care about you. @TheSnowiestQueen you may think we’re not very patient-centred but in fact it’s the complete opposite we are completely patient centred. All we ask for in return is a little understanding not everyone can be seen at 9 am or 2 30 you are not the only patient we are seeing that day, what you see as poor organisation is about prioritising need, we try to be flexible and if possible be there at a time that works for you but sometimes we just can do it.

PodMom · 04/12/2025 21:11

WhyamIinahandcartandwherearewegoing · 04/12/2025 18:33

This. Absolutely no way do you just phone up, with no history and get a home visit.

Totally agree. The only way the OP was getting a home visit was if she’d convinced them it was impossible for her to visit the surgery due to being completely housebound. If that’s on the record and then no answer at the door what are they supposed to think?

ThisLittlePony · 04/12/2025 21:18

PodMom · 04/12/2025 21:11

Totally agree. The only way the OP was getting a home visit was if she’d convinced them it was impossible for her to visit the surgery due to being completely housebound. If that’s on the record and then no answer at the door what are they supposed to think?

this, I absolutely hope the op is not wasting the time of the nhs with this attention seeking nefarious complaint.
honestly it sounds like op was seeking some sort of this madness with the lurking and peeping through the drill holes the firefighters had made while under the belief that some poor soul was dead/dying in their home.
why on earth @logiccalls did you say nothing at this point? The dn may have been in a tracksuit, the firefighters wouldn’t have been, also the big fuck off fire engine outside would have been a clue!!

logiccalls · 04/12/2025 21:20

MaybeItsJustTimeToStop · 04/12/2025 00:02

Could you not have shouted 'please use the intercom' at the first knock?

. Perhaps you have never visited a high rise? Do you know that the intercom is outside, at street level, to keep strangers from getting anywhere near the flat doors, unless the resident has recognised them, agreed to let them visit, and pressed the button to open the street door? Only then can they get to the lift and then to a flat's door.

OP posts:
ThisLittlePony · 04/12/2025 21:35

logiccalls · 04/12/2025 21:20

. Perhaps you have never visited a high rise? Do you know that the intercom is outside, at street level, to keep strangers from getting anywhere near the flat doors, unless the resident has recognised them, agreed to let them visit, and pressed the button to open the street door? Only then can they get to the lift and then to a flat's door.

And there’s often the “service” button!
what do you want @logiccalls from this?
money? The nurses, gp, gp staff, firefighters all disciplined/fired?

BreatheAndFocus · 04/12/2025 21:38

logiccalls · 04/12/2025 21:10

There were holes through the door by that time, therefore the fireman was able to speak through the holes, which transmit sound better than a solid thick firedoor. Being deaf does not mean total silence in most cases: It means difficulty in interpreting spoken words, or quieter sounds.

The peephole briefly showed a g;impse of a woman in a black tracksuit : Perhaps not everyone comprehends that if a potential assailant is bending down with shoulder to the door, attemting to burst the lock, in intervals between apparently attempting to force the handle, and battering at the door, they are not fully visible?

Perhaps 'total stranger in black tracksuit', suggests 'nurse'?

Even with NO appointment, No text message, No email warning of intention to arrive uninvited and force entry, and a refusal to use the outer door intercom, instead sneaking into the building uninvited and unauthorised?

Does that seem like 'harmless well-wisher' to some people? Not to everyone.

Particularly given that addicts and criminals do gain entry. So, at times, do all manner of people, doing all kinds of activities, and attracting all kinds of visitors: Some flat owners let their flats to tenants who may rent by the day, or who may pass credit checks yet turn out to be 'dubious': There have even been cases of rival gangs vandalising common areas.

It must be wong to suggest that anyone, ever, should open a door to an unexpected uninvited stranger, who has taken measures to avoid the street entry camera, and is then attacking the door.

Have you actually read any of the replies? Why post here if you’re unwilling to entertain the thought that you could have dealt with this better?

I presume the nurse stood up at some point? You could see she wasn’t your stalker, you knew the GP was probably going to do a blood test, you knew you wouldn’t go to the surgery for that (so how did you have the private health check?) so there was a strong possibility someone would call round or, indeed, phone you about it. Why would a ‘druggie’ be knocking at your door but no-one else’s? How could the nurse be phoning constantly leaving you unable to phone somebody while simultaneously bending down to push the door open while jiggling the handle? Just how many arms did she have?

The truth is you don’t like opening your door to people or unexpected visitors. Fair enough, but to sit there and just let them get to the stage of smashing your door in to gain entry is madness! You could have asked the nurse to stand up, say who she was, and then tell her to go away, which she would have done. Again, none of that’s normal. You need support with your MH.

No, the NHS won’t pay for your door. They followed procedure and requested a welfare visit because they thought you were dead or seriously ill.

TheSnowiestQueen · 04/12/2025 21:39

logiccalls · 04/12/2025 21:10

There were holes through the door by that time, therefore the fireman was able to speak through the holes, which transmit sound better than a solid thick firedoor. Being deaf does not mean total silence in most cases: It means difficulty in interpreting spoken words, or quieter sounds.

The peephole briefly showed a g;impse of a woman in a black tracksuit : Perhaps not everyone comprehends that if a potential assailant is bending down with shoulder to the door, attemting to burst the lock, in intervals between apparently attempting to force the handle, and battering at the door, they are not fully visible?

Perhaps 'total stranger in black tracksuit', suggests 'nurse'?

Even with NO appointment, No text message, No email warning of intention to arrive uninvited and force entry, and a refusal to use the outer door intercom, instead sneaking into the building uninvited and unauthorised?

Does that seem like 'harmless well-wisher' to some people? Not to everyone.

Particularly given that addicts and criminals do gain entry. So, at times, do all manner of people, doing all kinds of activities, and attracting all kinds of visitors: Some flat owners let their flats to tenants who may rent by the day, or who may pass credit checks yet turn out to be 'dubious': There have even been cases of rival gangs vandalising common areas.

It must be wong to suggest that anyone, ever, should open a door to an unexpected uninvited stranger, who has taken measures to avoid the street entry camera, and is then attacking the door.

Can I ask you something and hope you may answer @logiccalls ?

If you have a hearing loss, and are feeling insecure in your flat, why don't you

1 Have a doorbell camera or a peep hole?
2 A door chain?
3 Answer your phone even if the number is withheld?

It's your responsibility to ensure you are safe by using technology (like doorbell cameras) or putting in place safety measures.

Have you never thought of this?

Also, is it on record that you are housebound and if so, has that never been updated because you do go out so it's clearly not accurate.

TheSnowiestQueen · 04/12/2025 21:42

Bambamhoohoo · 04/12/2025 17:43

The landlord a few posts back said her insurance didn’t cover the door being bashed down.

that landlord HAS INSURANCE

just calm down and read the posts

I'm 100% calm thanks I'm just not agreeing with you. Yes another poster has insurance but it didn't cover the door. So why do you think any insurance the OP or her landlord's would? The OP as already said she doesn't have insurance.

logiccalls · 04/12/2025 21:46

ThisLittlePony · 04/12/2025 21:18

this, I absolutely hope the op is not wasting the time of the nhs with this attention seeking nefarious complaint.
honestly it sounds like op was seeking some sort of this madness with the lurking and peeping through the drill holes the firefighters had made while under the belief that some poor soul was dead/dying in their home.
why on earth @logiccalls did you say nothing at this point? The dn may have been in a tracksuit, the firefighters wouldn’t have been, also the big fuck off fire engine outside would have been a clue!!

Do you think the firemen bring the engine up in the lift? You are being aggressive and it is strange. The request was to discuss blood tests, which it could be hoped might be with a nurse or doctor on the phone:

The person involved has NO experience of navigating whatever procedures may be familiar to you, if you get to your surgery at frequent intervals. Perhaps you might happpily drive or stroll to the surgery to discuss with the receptionists how to make appointments with whichever part of the service you needed (is it the nurses, or do you go to a doctor's appointment first?

But what if you were not mobile, so getting out at all needed a lot of planning? Would you find it difficult to repeatedly get to your surgery, in order to have a chat with, in a series of dates, the receptionist, then the doctor, then the nurse, (or the hospital if that is where the blood tests are taken) ?

You really would need someone somewhere in the surgery to lower themselves to pick up a phone and actually speak, just like reasonable human beings.

The mystery of the alleged 'appointment' has not been solved: The surgery had the phone number, the address, and the email. Not one of these methods was used: In that case, there was no appointment. Therefore, there can be no justification for claiming the person had "failed to turn up for a blood test".

Can there?

OP posts:
TheSnowiestQueen · 04/12/2025 21:48

logiccalls · 04/12/2025 21:46

Do you think the firemen bring the engine up in the lift? You are being aggressive and it is strange. The request was to discuss blood tests, which it could be hoped might be with a nurse or doctor on the phone:

The person involved has NO experience of navigating whatever procedures may be familiar to you, if you get to your surgery at frequent intervals. Perhaps you might happpily drive or stroll to the surgery to discuss with the receptionists how to make appointments with whichever part of the service you needed (is it the nurses, or do you go to a doctor's appointment first?

But what if you were not mobile, so getting out at all needed a lot of planning? Would you find it difficult to repeatedly get to your surgery, in order to have a chat with, in a series of dates, the receptionist, then the doctor, then the nurse, (or the hospital if that is where the blood tests are taken) ?

You really would need someone somewhere in the surgery to lower themselves to pick up a phone and actually speak, just like reasonable human beings.

The mystery of the alleged 'appointment' has not been solved: The surgery had the phone number, the address, and the email. Not one of these methods was used: In that case, there was no appointment. Therefore, there can be no justification for claiming the person had "failed to turn up for a blood test".

Can there?

Are you going to reply to any points or just bang on about the firemen?

Why do you not have a door chain?
Why no doorbell camera?

If you are so paranoid about safety and that's understandable, why are you not proactive and putting measures in place for your safety?

You phone the GP- you don't need to go in person.
You do an internet consult (evidently 98% of GPs offer this now.)

Also how did you get a home visit when a) you do go out and b) you've not seen your GP for decades?

ThisLittlePony · 04/12/2025 21:50

logiccalls · 04/12/2025 21:46

Do you think the firemen bring the engine up in the lift? You are being aggressive and it is strange. The request was to discuss blood tests, which it could be hoped might be with a nurse or doctor on the phone:

The person involved has NO experience of navigating whatever procedures may be familiar to you, if you get to your surgery at frequent intervals. Perhaps you might happpily drive or stroll to the surgery to discuss with the receptionists how to make appointments with whichever part of the service you needed (is it the nurses, or do you go to a doctor's appointment first?

But what if you were not mobile, so getting out at all needed a lot of planning? Would you find it difficult to repeatedly get to your surgery, in order to have a chat with, in a series of dates, the receptionist, then the doctor, then the nurse, (or the hospital if that is where the blood tests are taken) ?

You really would need someone somewhere in the surgery to lower themselves to pick up a phone and actually speak, just like reasonable human beings.

The mystery of the alleged 'appointment' has not been solved: The surgery had the phone number, the address, and the email. Not one of these methods was used: In that case, there was no appointment. Therefore, there can be no justification for claiming the person had "failed to turn up for a blood test".

Can there?

The surgery had the phone number, the address, and the email. Not one of these methods was used:
how would that have worked when you won’t answer the phone or door?

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