We have just returned from a holiday where the hotel was in a horrendous state, absolute filth and nothing like what was advertised.
Whilst there I contacted the holiday company to tell them about the issues and that I would be writing to them on my return, I was just contacting them to log the complaint. I didn't want them to contact the hotel whilst there due to possible repercussions from the staff that were quite agressive when I asked to move rooms.
I have written a three page letter and sent nearly 40 images of the issues. I have been offered £171 and £100 off my next holiday with them which I have told them is unacceptable, due to the holiday being completely ruined and them being in breach of contract.
They have come back to me and said they are unable to consider my request for further reimbursement.
I want to take this further as we spent 10 days at a place that was not fit for purpose, a lot of the facilities advertised where not available, it was completely ruined.
I thought I could complain to ABTA but they can’t award compensation, or require their members to offer compensation in disputes.
Has anyone got any advise on how I take this further, am I looking at a small claim court?
thank you