I know it’s hard to find the brain space to deal with shit like this when dealing with a disabled child and fighting for SEN provision but please don’t let these shitbags get away with keeping your deposit! That’s your money which you will likely find a purpose for in the run up to Christmas especially.
Contact the deposit scheme and dispute everything. You haven’t responded so haven’t agreed with what they’ve tried to charge you for. Just say you are late responding due to personal issues. Take no notice of the reviews. The deposit company still need to administer the process the same as any other company.
They can fuck off about lightbulbs. Are all the lightbulbs listed in the inventory?, doubtful! The blind as 10+ years old is worth nothing but they can try for £10 max after 10 years of use. They’d need a receipt if they try to claim it’s a really expensive one which it’s unlikely they’d have if they have a big property portfolio. The splits in the joins of the worktops are due to aging and normal use, carpet and walls are fair wear and tear.
They’re trying to charge you for what they spent on maintenance after you left, that they should have done while you were living there!
Just set aside 10 minute blocks over the next week or so (set an alarm on your phone to prompt you at time when kids are quiet) to dispute the deposit and make a defence to the court claim-you have 14 days to respond? Make it clear absolutely no maintenance had been done on the property throughout the 10 year tenancy.
Write out short and concise responses to all charges in a notepad and then keep coming back to it until done and transfer onto paperwork.
Likely case will be withdrawn if you submit a defence anyway. If it’s not, you’ll need to turn up at hearing (hopefully a remote one!) but it’s not scary. It’s a civil dispute not a criminal one and worse case scenario, there’s no way landlord will get an order for full amount with that length of tenancy so still worth turning up.
You should note in the defence paperwork that the landlord refused your request for a service dog for your disabled child and you believe this is a vexatious claim to recoup costs of improving the standard of the property so it could let at a higher rate which it has been. Most judges don’t like this kind of landlord so hopefully they’ll get their arses handed to them on a plate.