Has my mother grounds to sue primark?

[Wanttobehappy123]

My elderly mother went upstairs in penny’s (primark ireland) to purchase a hot water bottle. She paid for it upstairs refusing a bag and paying cash. She didn’t take the receipt from the assistant.
She went down the escalators(still in the shop) and was approached by a member of staff asking to see the receipt for her purchase. She told the lady the sales person had put it in the bin and was then sent back upstairs to the sales person to retrieve the receipt from the bin. This was all in ear shot of other customers and she was mortified and upset after the incident. I am very angry she was treated this way. Would anyone know has she grounds for legal action?

Surely you're joking 😂

I would write a letter / email to primark head office to let them know about the incident as your elderly mother is vulnerable. Sounds like they should have handled it better.
But sue? Erm I think you’ve been watching too much trashy American tv possibly? Are you trying to get on judge Judy?

Not a chance. Security were doing their job. How are they supposed to know your mother had already purchased it?

What are you looking to achieve by legal action?

You don’t get compensation for embarrassment or hurt feelings. She would have to demonstrate a financial loss, which she clearly cannot.

This is the main reason for a receipt. Proof of purchase 🙄

What did she (and you) think a receipt is for?

She needs to write to the daily mail. They would love this.

Being elderly doesn’t suddenly make you not a thief or incapable of getting a receipt.

Sue them for what? Don't be ridiculous

Tbh she was foolish not to collect her receipt or bag her item

Why make things difficult for everyone

It’s a shop. Not a court of law.

She wasn’t being asked to ‘prove her innocence’. And she wasn’t being ‘accused of theft’.

She was asked for proof of purchase. Which the shop is absolutely entitled to do.

I had the same happen to me in Morrisons (I left the receipt at the self checkout) so I always make sure I get the receipt. It is embarrassing but it's their job to ask and I pay for my shopping so 🤷‍♀️

Just remind your mum to always get a receipt then move on. People might be on your side if the guards had wrestled her to the ground but asking her to produce a receipt? Nah, I don't think so

i was of the understanding that a member of staff is not permitted to approach a customer looking for a receipt while they are still in the shop and still have the opportunity to pay if they have not all ready done so. When they leave the shop with the item they can then approach a person looking to see the receipt. I have no legal experience what so ever but I always believed this to be the case

What grounds do you think there may be?

🤣

Absolutely not. Compensation for what exactly ?

Thought you were going say she fell down the escalator.

Hahahaha.

You sue for damages. What injury has she suffered as a result of being asked to show a receipt?

But she was not arrested, just asked to reclaim her receipt. There may be a sign asking you to pay for goods before leaving the upper floor.

I’ve read some spectacularly ridiculous things on this website, and this is right up there.

Please do sue them, and report back your findings 😂

If she wants to waste some money then why not? It sounds like a none issue to me

If you walk out of a shop without a receipt or bag, it does look a bit suspect. Now a lot of shops ask “do you want a receipt” and this post has reminded me why I should always get one, when I usually say no, so thanks for that.
You are being massively unreasonable.

LOL