Has my mother grounds to sue primark?

[Wanttobehappy123]

My elderly mother went upstairs in penny’s (primark ireland) to purchase a hot water bottle. She paid for it upstairs refusing a bag and paying cash. She didn’t take the receipt from the assistant.
She went down the escalators(still in the shop) and was approached by a member of staff asking to see the receipt for her purchase. She told the lady the sales person had put it in the bin and was then sent back upstairs to the sales person to retrieve the receipt from the bin. This was all in ear shot of other customers and she was mortified and upset after the incident. I am very angry she was treated this way. Would anyone know has she grounds for legal action?

For what? She was asked for proof of purchase and returned upstairs to get it.

You'd honestly go to court for this?

What laws do you think the store have broken? What losses has your mother sustained due to the store’s actions which need to be compensated?

No

No security were just doing their job. There is no basis for any legal action or even a complaint.

No case - can’t see this getting anywhere at all. No injury to be compensated for.

Sorry? Sue them for what exactly?

No not at all

Seriously?!? She tried to take an item out of a shop not in a bag and without a receipt. Of course she was liable to be challenged. If she didn't want a bag she should have taken the receipt in case she was challenged.

Very weird to want to "sue" over being asked for proof of purchase. And what would you sue for. There's been no loss?

She didn’t take the receipt from the assistant

So she was offered a receipt and didn’t take it? Why didn’t she?
She could have taken a bag, or her own bag and put it in there. I don’t think you can sue for embarrassment.
This lawyer doesn’t think so when responding to a similar situation.
www.justanswer.co.uk/law/any8d-sue-embarrassment-store.html

This must be a joke 😂

She was asked for proof of purchase for an unbagged item and she couldn’t provide it. What would she be suing for, exactly?

Not a chance. What exactly has she suffered? If anything, she's learnt to take a receipt which tbh anyone should do when walking out a shop after purchasing something.

I thought from the title of this there would be some sort of major injury!

I mean, what did she expect? Old ladies know how to shop. It’s obvious to take a receipt if you’re walking out with it in your hand.

Me too! I expected a fall down the elevator

Penneys haven’t done anything wrong, so it would be a waste of time.

Or do you think they should just ignore people walking out of the store with unbagged items and no proof of purchase?

What would she sue them for ? **

Huh? What would she be suing for?

Go back there and get a grip. I believe they're on sale at the minute.

Sorry you're having a hard time OP. I agree she was treated very badly but sadly people are probably right that there was no injury done that's due compensation.

I'm amazed at these people who think security were behaving correctly or "just doing their job". Last I heard, if someone wants to accuse me of theft then the onus is on them to prove it, not me to prove my innocence. There's absolutely no obligation for me to carry receipts or bags around with me or carry out errands to track down what's gone in various bins. Weird.

No.. it's not unexpected to be asked for proof of purchase

Next time she will know to get a bag or keep a receipt

Wow. Talk about too much time on your hands. Sounds like it was just a misunderstanding!

I'm amazed at these people who think security were behaving correctly or "just doing their job". Last I heard, if someone wants to accuse me of theft then the onus is on them to prove it, not me to prove my innocence. There's absolutely no obligation for me to carry receipts or bags around with me or carry out errands to track down what's gone in various bins. Weird.

You have clearly never worked in retail.

They didn’t accuse her of theft. They asked for proof of purchase. I think if you’re going to walk out of a shop with an unbagged item, you should expect that you may be asked for a receipt.