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Original poster

To cancel holiday and not pay?

193 replies

worstnotholiday · 13/03/2022 01:47

I've got a holiday booked in October. Only booked on 3/3 and paid £120 deposit for four of us. Two adults two children. £230 to be paid every month thereafter. However my circumstances have changed overnight. My husband has left. I have no money. No hope of paying this. Will be waiting the next few weeks to get my uc claim set up and living out of what's in the cupboards till then.

I've just tried to cancel it online and have found that the company want £780 to cancel it?! My insurance apparently want £100 per person for a cancellation claim. I just do not have it. The payment will bounce next week and I'll never be able to pay them either the £400 or the £780 they expect (the whole remaining balance is only £900! If I had £780 I'd be able to find the extra!)

Wtf can I do? Dh will not help me. He's done this in the most cruel way possible and I have no chance of getting a penny out of him. Indeed, I have little chance of even having a roof over mine and the childrens heads come October let alone a fucking holiday. Aibu to think that this is a con? This "debt" will ruin my credit rating. The insurance was rather pointless too. I'm so defeated.

OP posts:
Flowermouse · 13/03/2022 01:52

I’m really sorry for what’s happened to you first of all. More practically, I would suggest speaking to the company and explaining rather than doing it online, they might be able to help. Good luck Flowers

PenStation · 13/03/2022 02:18

Google citizens advice and the name of your area. They may be able to advise you, and their service is free.

Kitkat151 · 13/03/2022 02:32

Check the t&cs that you signed up for when you booked the holiday....I booked a package ...have paid 60 each deposit....up to June I can cancel and just lose the deposit ...up to July I am committed to paying the flight in full....from 4 weeks to go I would be liable to pay the whole amount and would need to claim on my insurance....it will all be on your booking email

Original poster
worstnotholiday · 13/03/2022 07:44

In terms of the terms and conditions I'm fucked. They reserve the right to charge up to 100%. It is reduced to the £780 because it's outside of 28 days to the holiday - hollow laugh. (Pasted them below) There's nothing I can do. Just accept that this stupid holiday will not only not happen but they'll begin debt proceedings and chase me , probably relentlessly, for money I don't have, destroying my credit rating in the process. I suppose small relief is that my mental health is already shattered so they can't hurt me anymore in that regard.

(Any cancellation or amendment request must be sent to us by accessing your booking online and will be processed by our Amendments Team. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that the Supplier/Principal will meet such requests. Amendments

and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Travel Arrangements. The Supplier/Principal may charge the cancellation or amendment charges shown in their terms and conditions (which may be as much as 100% of the cost of the Travel Arrangements and will normally increase closer to the date of departure)

OP posts:
Bushkin · 13/03/2022 07:46

What are the ‘terms and conditions of the supplier of your travel arrangements’? The above doesn’t really tell us anything

Decorhate · 13/03/2022 07:46

If you booked it online would the 14 day cooling off period apply?

Mumofboys1 · 13/03/2022 07:48

Yes echo what @Decorhate said, surely 14 day cooling off period would apply. So sorry you’re going through this!

LIZS · 13/03/2022 07:48

I'm guessing the £780 is to make up the full deposit cost? Did you pay on cc, how was it booked? Might distance selling regulations give you a cool off period?

Squeezita · 13/03/2022 07:49

Can you paste a link, or the actual the full t&cs here?

A deposit is all they may be able to claim.

OnceAgainWithFeeling · 13/03/2022 07:50

@Decorhate

If you booked it online would the 14 day cooling off period apply?
Doesn’t apply to travel purchases.
CrustyCrackers · 13/03/2022 07:52

Fuck, I'd ring them and speak to a real person and contact CAB. Contact your local councillor too
Explain you're in real financial hardship
I'm so so sorry this has happened to you

Sceptre86 · 13/03/2022 07:53

Do you not have any family members who could loan you the money and you could pay it back slowly. Could you not talk to a debt management company about how you could deal with the debt? Maybe go to or ring citizens advice because you need up to date advice. Your post sounds so defeatist, which is understandable because you are having a shit time but you need to claw some help or support from somewhere. Is there no access to a joint account, you don't have a job?

PrancerFeet · 13/03/2022 07:55

@Squeezita

Can you paste a link, or the actual the full t&cs here?

A deposit is all they may be able to claim.

Yes, do this. Thanks

ImInStealthMode · 13/03/2022 07:57

@Decorhate

If you booked it online would the 14 day cooling off period apply?
The online cooling off period doesn't apply to holidays.
ImInStealthMode · 13/03/2022 07:58

Posted too fast. Agree with PPs, can you post the full T&Cs or a link to them OP? Or tell us the company you booked with so we can find them?

70kid · 13/03/2022 07:59

I’m Assuming that the OP paid a low deposit and this 780 is the full deposit amount that should have been paid

I’ve done a few years ago this and then not paid the rest as my plans changed
I got a few reminding letters and then nothing else
No courts or ccj or anything

BurntO · 13/03/2022 08:00

If it’s in the t&t’ sits not a con….
I think you need to phone and explain and hope you can work something out. Phone CAB too

Original poster
worstnotholiday · 13/03/2022 08:01

https://cdn.fbsbx.com/v/t59.2708-21/12098005833723434070206994124583549497182226n.pdf/MYB11217439BB_termsoffbusiness.pdf?ncccat=105&ccb=1-5&nccsid=0cab14&nccohc=ScYgBbwkxWsAX9H5wsU&nccht=cdn.fbsbx.com&oh=03_AVJ2dBEMwpzGYmusyPidcODfAOCxvUIqHr4tWJQce3927w&oe=622F4DE9&dl=1

I think that's the link to terms and conditions. No supplier terms and conditions supplied in the email, or that I can find online. I don't think cooking off applies to holidays does it? Thank you all for trying. I'm so lost. I've gone from being comfortably off to dirt poor. He's left me in as much mess as possible (has stopped paying bills unbeknownst to me, left this holiday in my name, sorted a "mortgage break" for the last six months so he could save and now the payments are increasing next month. His intent is to impoverish me so he can, in his words "take what's his and you'll be to hungry and poor to fight me". His parents have helped him and changed his "employment contract" so now he earns pennies and will owe me a £5 max according to him. I really thought the holiday would be an easy fix, just lose the £120. I can't believe it's actually like this and now a huge noose around my next- just like the gas and mortgage bills. He's even taken the fucking top roast from the fridge with him. So it's just potato's and veg for Sunday lunch. Fuck.

OP posts:
Faevern · 13/03/2022 08:02

Can you try to sell the holiday how much are the admin fees. Who is the lead passenger?
Sorry that you are struggling right now Flowers

User478 · 13/03/2022 08:04

Can you pass the holiday on to someone else?

Plinkyplonkyplonk · 13/03/2022 08:04

Surely your DH is liable for this too??

I'm sorry you're going through this, stay strong Flowers

Original poster
worstnotholiday · 13/03/2022 08:06

I hate to sound defeatist. I'm sorry for that. I have no family. I have a job, I earn £11000 a year around school hours. Which before yesterday I was thrilled with. Laughably I thought it gave me some independence and meant I was contributing. It means nothing really. I can't believe this is my life.

OP posts:
Baaaa · 13/03/2022 08:07

I expect you've thought of this but do you have a joint account you could ask them to take payment from this.

Anyone you know who might want to go instead?

What an unbelievably cruel thing for him to have done.

Squeezita · 13/03/2022 08:07

@worstnotholiday

[[https://cdn.fbsbx.com/v/t59.2708-21/120980058]]33723434070206994124583549497182226n.pdf/MYB11217439BB_termsoffbusiness.pdf?ncccat=105&ccb=1-5&nccsid=0cab14&nccohc=ScYgBbwkxWsAX9H5wsU&nccht=cdn.fbsbx.com&oh=03_AVJ2dBEMwpzGYmusyPidcODfAOCxvUIqHr4tWJQce3927w&oe=622F4DE9&dl=1

I think that's the link to terms and conditions. No supplier terms and conditions supplied in the email, or that I can find online. I don't think cooking off applies to holidays does it? Thank you all for trying. I'm so lost. I've gone from being comfortably off to dirt poor. He's left me in as much mess as possible (has stopped paying bills unbeknownst to me, left this holiday in my name, sorted a "mortgage break" for the last six months so he could save and now the payments are increasing next month. His intent is to impoverish me so he can, in his words "take what's his and you'll be to hungry and poor to fight me". His parents have helped him and changed his "employment contract" so now he earns pennies and will owe me a £5 max according to him. I really thought the holiday would be an easy fix, just lose the £120. I can't believe it's actually like this and now a huge noose around my next- just like the gas and mortgage bills. He's even taken the fucking top roast from the fridge with him. So it's just potato's and veg for Sunday lunch. Fuck.

I’m so sorry, OP. He is an utter cunt.

You need a shit hot lawyer, asap.

Do you have one, and if not, what part of the country are you, people can recommend one.

Baaaa · 13/03/2022 08:08

Oh just read your update sorry. What a dick I'm so sorry xx

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