Clothes damaged by spilled paint in a shop

[TheBitterBoy]

A friend of mine was in a large DIY store recently when a customer dropped a can of paint which splashed all up her back, ruining her coat, boots and bag. The store were aware this happened at the time, but didn't make much attempt to help, short of offering some sugar soap wipes. None of it will clean off, and she has really tried, so she needs to replace all her things, which she can ill afford and is quite sad about. Do you think the store might pay for it? I'm not sure who is at fault here, but it seems a shame for her to lose out due to something that was entirely not her fault.

I'm a retired dry cleaner , it would have come off but still at least she has some money .

I split bleach on an expensive jumper from a faulty bottle from Tesco when I brought my food shopping into the house. They replaced it without any fuss, I was really pleased it was dealt with quickly. I’m not sure what would have happened if my jumper wasn’t still currently on sale though.

If my coat, boots and bag had been ruined I wouldn’t have accepted £50!

Yes Lottie, but as many people have pointed out on this thread, the shop weren't actually responsible for the paint being spilled, another customer was.

What about her own insurance?

What insurance would that be exactly?

It’s not the shops fault, but as pointed out, it is their responsibility.

peppa exactly! Only in MN world does everyone have insurance that covers every situation imaginable (and some that aren’t!).