NatWest/RBS: Daily Mail is now playing the "race" card, I'm appalled!

[PoppyWearer]

I've just had the misfortune to see the Daily Mail online's front page and noticed that they are taking the angle on the NatWest/RBS banking problem that they employ IT staff in India.

I mean, seriously, that's appalling in this day and age.

ALL banks and IT companies employ staff in India because a) they are cheaper than staff in the UK, US and Europe and it's a way to keep costs down for shareholders and b) often the staff are better trained and qualified.

(I'm speaking as someone who used to recruit and manage IT staff in India and who has some knowledge of how banking IT operates.)

All of the quality control and management will still be in the UK.

I'm just at how they can get away with printing this rubbish.

(I know, I know, it's the DM, what should I expect, but I always have a glance so that I know what MIL has been reading and also for the sleb twaddle.)

FWIW, I'm not saying that what happened isn't terrible, but this....has nothing to do with it and is just irresponsible journalism.

You've just reminded me. 5 years ago we had a major system upgrade, I handled most of the db stuff and having worked on it for years understood its functionality and "dark arts" well.

In 2012 we don't have one single local person still working on it.

There's a massive system upgrade coming next year.

You use this company daily.

I know that the original team I handed over to no longer work there, so any "tips & tricks" I might've been able to hand over will long be gone.

Still, may be I'll get contractor's rates for a few months.

They also had to work in a paperless environment to prevent fraud which must have been nice, to know your employer already thinks that of you

I work in a UK outsourced call centre and we work in a paperless environment [shrug] Think you'll find that plenty of centres worldwide dealing with sensitive info do.