I have not seen it yet but have definately seen similar.
I have worked in care of the elderly ( was "geriatric care" when I started) at various times in my career from care assistant through nursing to more senior positions.
I would never, ever tolerate disrespect never mind any deliberate abuse but sadly it can and does happen. It is probably rarely deliberate and more a symtom of the "sickness " that infects the care industry as a whole.
As the baby boomer generation disappears from the workforce there are less people generally available to look after an increasing number of people requiring support. Less young people want to do this sort of work, its not seen as "of value" ( younger people generally want more out of a job and wont do "menial" work past generation did like fruit picking / factory work) and those who do are part of a very "mobile" work force that change jobs frequently or get married/ have kids.
The hours are long, the pay abysmal and the work can be hard mentally and physically..... recruitment is hard and I know of several places that recruit fr0m overseas because they cannot find enough staff in uk ( even then still cant get enough staff and have to use agency staff). NO reflection of the quality of either of those groups of staff just that it highlights the shortages.
Add to that the cutbacks in funding , well ...........
and as methe said
None of this is any excuse for abuse or neglect but it does explain why sometimes the staff dont have the time and energy needed to provide the high standard of care everyone deserves.
Personally I do fear for my own future in case I become frail ...... there ARE people who care a great deal in the profession but whthere there are enough of them around, that is the question.