I bought all the baby equipment from there. Never bought clothes though.
My problem was that all the buggies were locked up so people can't nick them (fair point if you live where we do) but it always took forever to find a member of staff to unlock them and give a quick demo.
Same for car seats. The few members of staff would be right over the other side of the shop, no one based near all the big equipment to give advice and demo the stuff.
They need a demo / customer service team as well as people on the checkout IMO. I resented having to queue at the checkout to ask when a member of staff would be free to help me look at buggies / car seats.
Very few large products were kept in stock, it all had to be ordered in and delivered to home. Even though it was 5yrs ago I remember cursing about it being such a faff.
Never bought toys from there either, all too boy blue or girl pink, or is that ELC which has also gone downhill lately
.
It would be a shame if the company closed, but they really need to sort their customer service out. All the individual staff were lovely, there just aren't enough of them.
And behind the tills is always messy. When I worked in shops I would freak at a messy till point. They have kids chocolate on the till points too.