Hello, newbie and lurker here :)
Thought the footage was awful, very shocked!
The attitudes which suggest "no smoke without fire" are understandable - it's similar to hearing that people are involved with Social Services - they couldn't possibly be involved for no reason, must be more to the story etc.
The majority of people in this country need to feel secure in that the State mostly acts fairly and humanely according to procedure. People who have had a different experience of the State's agencies and the legal system quite often suffer the double humiliation of not being completely believed when things go wrong, and are permanently embittered by the experience.
From my experiences, I can honestly say that because human beings act for the State, it will never be 100% fair and efficient because human nature is rarely 100% fair and efficient itself.
My response to this is simply to remind myself that until you've walked in another's shoes you cannot know their truth, and then to try to form my opinions based on the evidence I'm shown. IMO therefore I see no justification for the way that woman was treated in the video footage, and feel best practise was simply not followed.