would you/ have you bought a DFS sofa?

[pollycazalet]

I've always thought DFS a bit naff but have seen a nice one currently half price. Good or bad experiences?

Our leather ones have just worn after 8 years so not too bad. I have seen some I like in Next, anyone had any experience of their quality?

DFS FURNITURE. Just been looking at the reviews on Trust Pilot where it claims there are nearly 26,500 positive reviews I never saw one negative. BUT !!! You have to put in your order number so that DFS can identify who you are and to supposedly help you.Which screams out to me that they have CONTROL of the reviews that are posted on there.
I’ve also been conned by the stain removal scam by the Kettering store in Northampton. Who said at the point of sale “ Any problems just contact us and we will get somebody out “ NOT “ You ring up Stainguard you will have to fill out a form then they will send you out a bottle of liquid for you to give it a go yourself “. They lie through their teeth. There was no way at all I was buying these setees without the cover and the salesman had the cheek to say to me yesterday that I would have bought the setees regardless of the cover. Who the hell do they think they are. Avoid this company like the plague.They are nothing but aggravation. Our sofas are 3 months old the cushions are sagging already and the protection is not worth a carrot. Ive informed the finance company and they can have the sofas back. Sofas are not fit for purpose as the cushions have to be refilled. The rep said that the back cushions WILL fold over because there is a split in the filling etc but will come back and refill and stitch them . Really ! ? Not with my £2,500 3 months later and they already need attention. I’ve informed the finance company and have told them WE ARE NOT PAYING for this shoddy mis sold product so they can have it back .

Absolutely appalling company had a broken sofa delivered 10 weeks ago countless calls & emails getting nowhere even though they have agreed the sofa is not fit for purpose quality is rubbish customer service even worse dear god stay away this company is terrible

I have, and would again.
Was good value for what we got and the frames seem sturdy enough 6 years on.
Paid something like £25 pm for 4 years for 2 sofas

They are really good if you want durable and practical design. Their toughened leather sofas are what we have in our nursery - still going strong after 15 years and we have kids climbing on them and everything.

Oops zombie threat alert!
Sorry for your experience @Adamhowlett

Have you tried Twitter? Often works better than other means

I think it depends on the sofa, I have two of these and can honestly say they are fantastic, very well made and dfs were great to deal with,

www.dfs.co.uk/loch-leven/loc14slhl

Woa that’s proper zombie thread!

Haha, my DFS sofa I posted about upthread in 2013 is still going strong.

This a good type of zombie thread, should be done more often about sofas! Every 5 years everyone checks in to say if their sofa is still in good nick.