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Easyjet - Upset re seat allocation

215 replies

BeaLola · 27/06/2025 11:10

Ok - I'm adding my big girl pants (literally) as I can appreciate not everyone will agree with me (this is fine) but please accept that Im embarrassed and upset about this....

So today I check in online for our holiday - thare are 4 adults going inc me &DH. I do not want to pay extra for extra leg rooms seats or to sit somewhere specific or even all together as we are not bothered - its a short flight - I ignore those options & let them alloacte me seats - the allocation I dont see until I checked the boarding passes - I have been allocated a seat in row 11. I checked on the website to see where seat is & the info blurb basically says you can't sit in that row if you need a seat belt extender which I will (I am larger but can fit seat just have a large stomach). I try to change seats but cannot as checked in so i go to the chat function.

The agent (real person) basically says I can move but I have to pay extra £ for a suitable seat. I say I dont want to pay any additional £ but he advises as its my choice I have to if I want to move - I do point out that the seat was randomly allocated to me and I happy to sit in that row but the regulatioons on the website wont allow me to. He says my only option is to pay. His other suggestion is that I swap with one of the other 3 in the party - but they are also in row 11. He then says staff will sort it when I board ... Im not happy with last suggestion because for one what if there isnt a spare seat & also its embarrasing & could delay tinhgs trying to switch nce on plane. Feel really upset :-(

OP posts:
HotCrossBunplease · 27/06/2025 18:57

IberianBlackout · 27/06/2025 17:58

Not a bad shout to be honest, they should do that.

My job (which I am not going to describe in detail) gives me a lot of insight into (a) airline IT and admin (b) passenger behaviour and (c) airline operations. Knowing what I know, it’s probably a million times easier for the cabin crew just to continue doing what they are doing than to devise, test and implement a new element into the booking process, especially one that touches upon safety.

AnSolas · 28/06/2025 11:38

HotCrossBunplease · 27/06/2025 18:57

My job (which I am not going to describe in detail) gives me a lot of insight into (a) airline IT and admin (b) passenger behaviour and (c) airline operations. Knowing what I know, it’s probably a million times easier for the cabin crew just to continue doing what they are doing than to devise, test and implement a new element into the booking process, especially one that touches upon safety.

A tick box option on booking just removes people who are not willing/cant to act from being allocated the seats.
Assistance bookings already normally have that block coded into the systems anyway.
So would be independent from any existing processes.

The only tech issue for the airline would be if they fail to sell the rows and the row end up being the last available seats. In that case the airline would loose a booking or have to add in a background reshuffel other seat allocations.

hellhavenofury35 · 28/06/2025 19:50

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Airspice · 29/06/2025 00:12

Cabin crew here, just have a quiet word with the crew when you board. Explain you’ve been given the exit row but need an extender and they will help you to swap with someone. No charge needed!

GlitteryRainbow · 29/06/2025 04:24

They don’t ask basic questions so they can charge you to move seats.

Noodles1234 · 29/06/2025 08:01

I really do think people’s lives would be a lot less stressful if everyone accepted to pay to reserve seats. Budget plane companies offered this to try and make the flights look cheaper.

However your situation is the only one I think I have ever slightly budged. I didn’t realise row 11 you could not, so thank you for informing.

I’d just mention to EasyJet and in future consider paying the £6 and book a seat elsewhere.

MissScarletInTheBallroom · 29/06/2025 08:03

Noodles1234 · 29/06/2025 08:01

I really do think people’s lives would be a lot less stressful if everyone accepted to pay to reserve seats. Budget plane companies offered this to try and make the flights look cheaper.

However your situation is the only one I think I have ever slightly budged. I didn’t realise row 11 you could not, so thank you for informing.

I’d just mention to EasyJet and in future consider paying the £6 and book a seat elsewhere.

OP says it would cost £62 to move.

shuffleofftobuffalo · 29/06/2025 09:40

They will sort this out when you’re on the plane, they check if everyone in the exit rows is firstly allowed to from a safety perspective (which you’re not) and secondly willing to as they’d have to operate the emergency exit. I’m a frequent flyer for work and I’d say on about half the flights there is a seat swap around because of one or another of those factors.

I’ve never seen them have an issue finding someone who wants to swap. When you board let the cabin crew know the issue, there’s no need to buy a different seat.

AJLOAL · 29/06/2025 16:10

nomas · 27/06/2025 14:57

We were discussing the opening post. In the OP at 11.10am, she said “He then says staff will sort it when I board ... Im not happy with last suggestion”

She meant not happy about leaving it to the last minute! 🙄 Are you being deliberately obstinate. Rhetorical question just to be clear.

nomas · 29/06/2025 17:52

AJLOAL · 29/06/2025 16:10

She meant not happy about leaving it to the last minute! 🙄 Are you being deliberately obstinate. Rhetorical question just to be clear.

Are you hard of understanding? The staff told her they will sort it at the airport but OP doesn’t want that. Here is what she said:

He says my only option is to pay. His other suggestion is that I swap with one of the other 3 in the party - but they are also in row 11. He then says staff will sort it when I board ... Im not happy with last suggestion

AJLOAL · 29/06/2025 18:06

nomas · 29/06/2025 17:52

Are you hard of understanding? The staff told her they will sort it at the airport but OP doesn’t want that. Here is what she said:

He says my only option is to pay. His other suggestion is that I swap with one of the other 3 in the party - but they are also in row 11. He then says staff will sort it when I board ... Im not happy with last suggestion

You're not obstinate after all, just thick!

nomas · 29/06/2025 18:09

AJLOAL · 29/06/2025 18:06

You're not obstinate after all, just thick!

😂

You know you’re wrong so just resorting to insults.

AJLOAL · 29/06/2025 18:16

nomas · 29/06/2025 18:09

😂

You know you’re wrong so just resorting to insults.

🙄 😂😴

pollymere · 29/06/2025 23:51

Look for someone with long legs and a tired expression. Ask if they'd be happy to switch your extra legroom seat for their regular one...

ExpertArchFormat · 30/06/2025 00:11

Like @pollymere says - announcing "I have accidentally been assigned an expensive 'extra leg room' seat by mistake and I don't want it. Is there anyone who would enjoy extra leg room who would like to swap with me" - that's not an embarrassing request, it's a generous offer.

neilyoungismyhero · 30/06/2025 00:32

countrygirl99 · 27/06/2025 11:15

Are you all on row 11? If not just swap with one of the others on your party.

She has said they are all on same row.

pineapplesundae · 30/06/2025 23:44

You can try and get it sorted at the gate upon check in.

BeaLola · 01/07/2025 16:37

Thank you all for your helpful comments and suggestions/advice.

To make it clear as some seem confused I didn't want to leave it til the airport check in gate or until I was onboard to move as I just wanted it to be a smooth departure and not have to wait until someone would move assuming there was a willing person. Yes I am probably overthinking it but I guess also it thrw me that all 4 of us were randomly allocated next to each other in the much more expensive seats thatwe have not paid for.

Update: after getting cut off by Easyjet on Friday afternoon I did send a complaint form - apparentky this will take up o 14 days before they get back to me. I also send a DM on INstagram - they eventually replied saying that isnt the serice they want to provide and gave me the number for the Special assisance Team and advised me to call them and they would be able to assist me.

I therefore called the Team today, explained the issue & got told eventually that they cant help me as I didnt book asking for special assistance and if I want to move to an extra leg room seat I need to pay - agaon they missed the point that Im not wanting to move to an extra leg room seat just one that isnt by an exit that their regulations allow me to sit at. They tod me to call customer service.

So I braved Customer Service again. I was told that I had probably been randomly allocated the more expensive seats as I had checkedin so early....

if I want to move I do have to pay their fee both ways as they cannot mo ve my seat without a charge being paid. They cannot overlook a charge on their sysatem which will be generated at their end if they try to move me.

In the meantime I have received several whatsapp mesages from people purporting to be from Easyjet Customer Services wanting to assist me after my complaint.

One of these who called himself Peter at Easyjet Luton said they would move me free of charge but in order to do so they would need to refund me first & then he would rebook me - as you can imagine I found this rather scamlike especially as he was unable to tell me how much I had paid for my ticket or even one name of one of my party. He told me also that the flight was overbooked so as you can imagine I wasnt sure how he could then posssibly move me anywhere - he also sent me a Easyjet complaints & refund form which looked fairly convincing.

The upshot is I didn't believe him - Easyjet have upset me and are not willing to listen to the issue - they just seem only interested in charging me to move and not resolving a problem. To be fair if they had said in a polite manner that they were unable to change the seat now but that they would make a note against my booking so that when I arrived at the airport check in the crew would be aware and may at that stage be able to move me then I would have felt ok - but they have been rude, beyond unhelpful and also were unbothered about the scam whats apps I have encountered - basically they couldnt care less & its a lesson learnt.

OP posts:
honeylulu · 01/07/2025 16:48

OMG your update is bonkers! I mean Easyjet's responses in your update, not that you are bonkers.

I too would have been very worried about agreeing to cancel and rebook the booking. Not least because he also told you the flight is overbooked, so your reservation on the plane could just disappear leaving you with no seat to book at all!

I know it's not what you wanted but they'll have to sort it for you on boarding once you ask for an extender.

Typical example of "computer says no"!

AnSolas · 01/07/2025 17:00

You are making life hard for yourself.

Best option
Turn up early and q early.
Get on the plane after the other 3 in your party. Tell the staff member at the door checking the ticket that you have a disability and cant do any of the emergency stuff and are in that row. Follow their instructions as they will organise a seat move.

It will not be some big drama the staff manage this on a daily basis.

BeaLola · 01/07/2025 17:01

I forgot to add that when I was told by the Special Assistance team that I couldn't use them as I had not originally booked Special Assistance on my booking I asked what would then happen if you get pregnant after booking without special assistance or have a change in medical systems that means you need special assistance and I didn't get a clear answer - it was a bit like we'll if that applied to you you would have booked with Special Assistance to start with ......

OP posts:
MissScarletInTheBallroom · 01/07/2025 17:03

AnSolas · 01/07/2025 17:00

You are making life hard for yourself.

Best option
Turn up early and q early.
Get on the plane after the other 3 in your party. Tell the staff member at the door checking the ticket that you have a disability and cant do any of the emergency stuff and are in that row. Follow their instructions as they will organise a seat move.

It will not be some big drama the staff manage this on a daily basis.

This, OP.

Just get on the plane, say you can't sit in the exit row, that you were randomly allocated it, and they will have to move someone else.

AnSolas · 01/07/2025 17:22

BeaLola · 01/07/2025 17:01

I forgot to add that when I was told by the Special Assistance team that I couldn't use them as I had not originally booked Special Assistance on my booking I asked what would then happen if you get pregnant after booking without special assistance or have a change in medical systems that means you need special assistance and I didn't get a clear answer - it was a bit like we'll if that applied to you you would have booked with Special Assistance to start with ......

The "not being able to use them" or book Special Assistance as it was not included in the original booking is 100% bullshit.

https://www.easyjet.com/en/help/boarding-and-flying/special-assistance

For most airports if you turn up early enough on the day and/or can get through to the service directly the staff will do their very best to squeeze you in. The strict limitation is normally the around equipment needed to lift a passanger on or off the plane.

However you dont actually need the service and therefore should not be using the resources to over-engineer a simple seat swap.

Special assistance | easyJet

https://www.easyjet.com/en/help/boarding-and-flying/special-assistance

BeaLola · 01/07/2025 17:34

However you dont actually need the service and therefore should not be using the resources to over-engineer a simple seat swap.

I agree but it was EasyJet who themselves directed me to this Team saying they were the ones to resolve my issue.

OP posts:
notimagain · 01/07/2025 17:44

BeaLola · 01/07/2025 17:34

However you dont actually need the service and therefore should not be using the resources to over-engineer a simple seat swap.

I agree but it was EasyJet who themselves directed me to this Team saying they were the ones to resolve my issue.

It sounds to me as if no-one was willing to sanction a seat change without payment so you got passed from agent to agent....

It's frustrating but sometimes you just run into a road block trying to do what to you seems like the sensible thing to do.

I'd make no more attempts at being proactive and sort it out onboard in the manner a few previous posters have suggested.