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Easyjet fly dead people

35 replies

1962pam · 16/04/2025 11:59

My wife booked this year's holidays but sadly died in January she booked online and when I contacted them I was put through to India they wouldn't speak me at first as I was not the lead passenger and insisted on speaking to her even though they were told she had died eventually after a lot of time and cost they made me lead passenger the holidays were booked for June August and December they removed my wife from the December holiday but not the other 2 the holidays at the Siroco in Lanzarote when I questioned why my wife was still on the first 2 holidays they stated that every apartment had 2 beds and didn't cater for single occupancy though that's what I have in December I was over at the Siroco at the beginning of this month as we have stopped with 4 or 5 times a year and they stated that our bookings were fine though surprised that Pam had not been removed from the 2 earlier bookings and stated that they welcome solo travelers and it was Easyjet that were wrong and I agree they just want pray on my loss they tried to get me to cancel both holidays and rebook I am 74 and can do without this hassle I have tried to do it nicely but now have contacted Martins money tips and ripoff Britain so I will see that happens also if my wife's is paid for and they try to resell it as a no show there will be problems

OP posts:
Hoppinggreen · 16/04/2025 12:03

I am sorry for your loss but what exactly do you think anyone here can do to help you?
It's not clear what the issue is

AnticleaAndLaertes · 16/04/2025 12:31

Sorry for your loss.

To get this right, you want to remove your deceased wife from the booking, but still go yourself?

Inarutinarut · 16/04/2025 12:37

What is it you want them to do? Remove your wife’s name from the booking but still go on the holiday yourself?

MiddleAgedDread · 16/04/2025 13:28

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LIZS · 16/04/2025 14:37

Will your travel insurance not allow you to cancel and transfer/rebook as you choose . You might have to pay a single supplement for underoccupying the room though.

despairdespair · 16/04/2025 14:44

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And your point is?

Badbadbunny · 16/04/2025 14:47

LIZS · 16/04/2025 14:37

Will your travel insurance not allow you to cancel and transfer/rebook as you choose . You might have to pay a single supplement for underoccupying the room though.

I agree. Travel insurance will pay out for cancellation costs (assuming full and complete health declarations made) then the OP is free to make whatever new holiday arrangements they may wish to make.

We had to cancel two holidays when OH was diagnosed with cancer. Neither tour operator/airline were remotely interested and would only cancel with no refunds. Once we had confirmation of non refund cancellations, we made the insurance claims, and both claims were paid out in full with no argument/hassle etc.

Anonym00se · 16/04/2025 14:50

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What an arsehole you are.

redphonecase · 16/04/2025 14:51

I'm not sure what you are wanting, but basically you need to claim on your travel insurance and cancel the trip, then rebook for yourself if you want to.

peppermintcrumble · 16/04/2025 14:51

Sorry for your loss, but this is what travel insurance is for. Not sure why you’re contacting all and sundry instead of just claiming on that.

GivingUpFinally · 16/04/2025 14:58

I'm sorry for your loss. Please ignore the assholes who've previously posted.

I can understand that this has been very upsetting. I would email the ceo or senior management and put a complaint through. Definitely contact your travel insurance or bank to see of you have travel insurance through your account.

Good luck with getting some answers from Martin Lewis, he's generally very helpful. May be even check out his website. He may have some tips on there for such a situation.

I hope this gets resolved for you. Take care and sorry you've had to experience this

AshesofTime · 16/04/2025 15:02

God, sometimes this place really earns its reputation sometimes. Not everyone is as capable or knowledgeable about these things.

I hope you get it sorted OP.

porridgecake · 16/04/2025 15:06

I am so sorry for your loss OP. The subsequent difficulties must have been very distressing. I have personal experience of a relative sadly dying suddenly on holiday and it is a very distressing situation.
However, IME, one call to the help line at the travel insurers would have provided experienced help and assistance immediately.
I hope the above information will be helpful to others reading this thread.

FreeRider · 16/04/2025 15:12

I would hazard a guess that the OP doesn't have travel insurance.

itsgettingweird · 16/04/2025 15:18

Why would someone guess there’s no travel insurance etc?

Someone recently and it seems unexpectedly died.

Instead of it being a simple procedure to remove the deceased person from the booking and remove them from being the lead passenger it’s been hard.

Yes, you may need to pay for that person if it’s based on 2 sharing. But with this days and ages computer systems it should be easy to keep booking at cost and remove a name. We have far better tech systems and zero customer compassion nowadays.

midlifeattheoasis · 16/04/2025 15:27

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What an absolute twat you are

Whatevershallidowithmylife · 16/04/2025 15:28

@hoppinggreen
@middleageddread
@redphonecase
@peppermintcrumble
The schools mean girls are here! OP lost their wife less than 3 months ago. Hope your posts made you pleased with yourselves.

MiddleAgedDread · 16/04/2025 15:31

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redphonecase · 16/04/2025 15:31

Whatevershallidowithmylife · 16/04/2025 15:28

@hoppinggreen
@middleageddread
@redphonecase
@peppermintcrumble
The schools mean girls are here! OP lost their wife less than 3 months ago. Hope your posts made you pleased with yourselves.

I suggested that he'd have most luck claiming with his travel insurance. How is that mean - it's the correct advice.

PrincessofWells · 16/04/2025 15:32

Some very horrible and nasty posts on here. Op lost their partner recently only to be met with sarcasm, hostility and nastiness. As bad as Easyjet's response to the issue . . ..

I suggest apologies are in order.

aspidernamedfluffy · 16/04/2025 15:38

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That would be the 74 year old OP still grieving for his/her wife. Have you always been a twat or did you go on a course?

Hoppinggreen · 16/04/2025 15:40

Whatevershallidowithmylife · 16/04/2025 15:28

@hoppinggreen
@middleageddread
@redphonecase
@peppermintcrumble
The schools mean girls are here! OP lost their wife less than 3 months ago. Hope your posts made you pleased with yourselves.

I don't think so
I said I was sorry for his loss and asked for clarification.
If you think thats mean then perhaps you should spend more time on NM or another forum where its all hearts and flowers
Nothing I said was mean, in fact I was actually being mindful of an elderly man who has lost his wife but if it wasn't tippy toe enough for you I don't much care.

Hoppinggreen · 16/04/2025 15:41

redphonecase · 16/04/2025 15:31

I suggested that he'd have most luck claiming with his travel insurance. How is that mean - it's the correct advice.

I think you probably should have shoved some "awww Hun" in there or something.
Since when did asking a question become mean? Probably at the same time as #bekind

Blackcountrychik83 · 16/04/2025 15:42

Nice to see Mumsnet being so compassionate today .. I can feel the warmth for this 74 yr old widow who’s just lost his wife and probably feeling a bit vulnerable .

But some on here are more bothered that he can’t use punctuation ffs …

Just remember this could be YOUR parent one day or even yourself !!

Hastentoadd · 16/04/2025 15:49

1962pam · 16/04/2025 11:59

My wife booked this year's holidays but sadly died in January she booked online and when I contacted them I was put through to India they wouldn't speak me at first as I was not the lead passenger and insisted on speaking to her even though they were told she had died eventually after a lot of time and cost they made me lead passenger the holidays were booked for June August and December they removed my wife from the December holiday but not the other 2 the holidays at the Siroco in Lanzarote when I questioned why my wife was still on the first 2 holidays they stated that every apartment had 2 beds and didn't cater for single occupancy though that's what I have in December I was over at the Siroco at the beginning of this month as we have stopped with 4 or 5 times a year and they stated that our bookings were fine though surprised that Pam had not been removed from the 2 earlier bookings and stated that they welcome solo travelers and it was Easyjet that were wrong and I agree they just want pray on my loss they tried to get me to cancel both holidays and rebook I am 74 and can do without this hassle I have tried to do it nicely but now have contacted Martins money tips and ripoff Britain so I will see that happens also if my wife's is paid for and they try to resell it as a no show there will be problems

Apologies but It isn’t entirely clear to me what you want to see happening in this situation, could you maybe put it into a few points and Mumsnetters can then see if they can provide some helpful suggestions

Condolences on your loss