Claim for being ill on holiday

[healthadvice123]

Currently on holiday and have had a stomach bug been in room for 3 days now and TA said i cannot leave room until 48 hrs clear of all symptoms so looking likely one more day at least, ds was also ill before me for 2 days so we have lost more than half of our holiday to one of us being ill and not able to go out.
we have clearly picked up a bug dr said da was likely from something he ate and I have just self managed so not seen a dr as cost us a kit for ds dr visit and clinic and meds etc , plus i have been ok to manage myself.
we have not left the hotel/ resort so def picked up from here, can we claim from the TA or through our travel insurance for lost days of holiday
it cost over £5k for 3 of us so not cheap and have kist over half the holiday so far.
never had this happen before so not sure how this works
anyone know ?

You can't catch food poisoning from someone else.

Dear lord....

In my experience, travel insurance will cover additional costs incurred (eg doctor's charge, additional accommodation) but not compensation for 'lost' days confined to your room. If you had to fly home early as a result of ill health, they might reimburse you for the days you missed abroad.

You need to check your policy.

@SmiteTheeWithThunderbolts thabk you that it was I guessed but have asked insurance company just incase as we have open claim as have large medical expenses for DS which we had to pay upfront
it may be we have to go to the tour operator as im in touch with some others who have been ill here also , similar symptoms and some have had diagnosis in uk
hopefully mine is not as bad as i feel fine now just following the 48 hr rule from the TA

What/ who is the TA?

I genuinely am struggling to understand your posts.

@Mojitosaremyfavourite TA tracel agent in this case TUI

@Muddygreenfingers except you can according to google well the bug that caused it

All those saying you can’t catch a bug from someone who has food poisoning please google before shooting me down you don’t catch their actual food poisoning but the bug that maybe caused it in some instances. Also if food posining is because of say contaminated water whats to say i didn’t catch it a couple days later from the food if the practices are the same, like I said others are also Ill nit just been us

Travel insurance covers things such as medical expenses, travel delay, loss of luggage etc. it doesn’t cover loss of holiday. If you think your illness has been caused by the hotel’s negligence then you need to make a complaint against the tour operator. Several years ago my DD, who was 12 yrs old, at the time became severely ill on holiday with food poisoning from an AI hotel and was admitted to hospital for a week. I raised a complaint directly with the hotel at the time & followed it up when we returned to the UK. When we got back the hotel featured in a Holidays From Hell programme because the week before we arrived lots of holiday makers at the same hotel had been struck down with food poisoning. It was difficult but we kept going with the complaint and the TA eventually refunded our holiday.

@Twentynone21 thanks that is what I suspected as well. The hospital said ds was probably from something he ate and i am in touch with some others who have been ill also. It may be a bug we have caught from the pool / someone else etc as well so then not much we can do then I just thought I would ask incase anyone else had been through a similar situation and new what could or couldn’t be done. Didn't’ expect people to basically tell me i was stupid i def have a bug etc when even a dr won’t be able to advise that without tests, and we spoke to dr and hospital so did get sone advice

Point of order.... if your child gets food poisoning they have a bug in their system. As their carer you can catch the same bug from the same contaminated food they caught it BUT you can also get infected by your child.
Anyone saying otherwise is talking nonsense. This is why there is a 48h rule in schools and holiday resorts. No one wants a DnV bug running riot. Person A catches Bug Z and then can pass it onto the whole class / school / ship / resort / care home etc

So yes. As the family are confined to their room for half the holiday I would want to a) complain to the resort about their hygiene practices and b) claim some recompense from my insurance (if I had that type of insurance of course!!!)

Recompense being for "the loss of enjoyment"
Some travel insurance insurance does provide for that, in addition to reimbursement for medical bills

How are they stopping you from using the restaurants? What are you eating if you’re not allowed out of your room? Why are you taking orders (presumably via email/ text so they haven’t even seen you if you have it in writing) from someone who isn’t medically trained when you have already visited a doctor? This situation sounds insane.

@MindfulBear thank you that is what i had read as well but its mumsnet and people are quick to jump on you so i should of known better that to post I guess. Have contacted travel insurance so will find out , and maybe something i look at getting in future just incase

@LookWhosInsideAgain 48 hr rule is what schooks etc have as well and i an happy to follow that if it means no one else catches this in all fairness
nothing is physically stopping me going just ny concious as I have been told and i would not want another family to have their holiday ruined like ours, ds illness literally lasted 3 hrs of synptoms then he was in hospital and day after he rested as was wiped out so did 48 hrs quite easily, where as my symptoms lasted a bit longer but i felt better yesterday but 48 hrs is not up just yet.

@LookWhosInsideAgain i haven't actually seen the dr as have been self managing the dr costs approx £180
we soent that on ds pkus £1000+ in hospital fees and medicaion, which we have to claim back. So i didn’t call the dr for me as i felt better within about 14 hrs from onset , but wondering if i should ao its documented although I have in wrtting from TA and also all ds medical notes/ bills etc

Honestly?
Your child had a bug. You've picked it up from your child. Not hotel's fault, and it would be very difficult to prove anyway, so you've got two options.

1. Sweat it out and hope you improve in the next day or two.
2. Contact the papers and make a big deal of it.

Either way you won't get compensation

@stayingcool but the bug was picked up in the hotel ? Most likely from the food according to the dr? So yes I do think it is possibly the hotels fault? Maybe i picked it up from my son or maybe i have picked it up from the food also , also if others are ill that may show more what the issue is

@stayingcool i have improved but an not supposed to leave the room and onky 2 days left of our holiday anyway we have lost out on 5 days out of 10 so ifI can claim on insurance then I will at least try after all that is what i paid for
as well as the several £1000 spent in hospital and drs for my son

@healthadvice123 maybe, but I think it's pretty unlikely/impossible to prove

Presuming your son didn't have any eg stool samples sent away to confirm food poisoning bacteria? If not then no, you can't claim because they can just as easily say it's a big (and they're probably right tbh)

"A package holiday sickness claim, will only be successful if it is proven that someone has suffered due to negligence, and it can be difficult to prove this. After all, who’s to say it’s not the bar across the road from the hotel that’s served up a dose of food poisoning to its neighbour’s guests?"

Additionally the advice would be to go to the doctor yourself and get tests/stool samples etc. it's sounds like you haven't done this, so there won't be any evidence to prove one way or the other

"jellyminelli maybe do some googling ? Are you a GP
just google can you catch food poisoning "

😝

@jellyminelli why do people feel the need to just be horrible on here ? Someone else has explained perfectly how it works and google also gives you plenty if answers , you clearly haven’t looked it up

thank you to all those who offered helpful advice ,others
i already feel pretty shit thanks for reminding me why i left here in the first place

You won't be able to claim anything for yourself but you will with your ds. Unless you go see a doctor now.

Insurance companies require medical documents. They don't accept the guess work of a travel agent, or from a chat with a doctor that your son seen. You need to have been examined, paperwork filled out, a written record that a doctor seen you in a professional manner. You will receive receipts and paperwork for the work they did and your diagnosis. Insurance companies won't entertain you without these, sure anyone could just say they got ill from the hotel.

If you feel this is more than a stomach bug and is due to negligence of the hotel, you need to report this to your rep and the agent back home, I'd also infom the insurance company so that there is a record of this, try have a paper trail. You must report to hotel management too, your rep will but I'd do this also. If there is a break out of food poisoning, they will have a few cases, they won't tell you, but there will be reported cases.

You can get tested for food poisoning, a stool sample will be taken and tested. I would ensure that every test was done before leaving there, because once you get home, it's difficult to prove anything. You may need to borrow money but you will be able to claim it back. Check your policy for the cover on hospital, tests, etc hospitals are usually quite high if you took out a decent policy, I always go for the maximum, mainly because we travel to the USA and medical bills there are painful.

I've claimed for a few things, not food poisoning but were tested for it, we've claimed for infections, broken bones, injuries from seizures, etc insurance companies will do their utmost not to pay out, they'll find every loophole possible to not pay out, that's why it's important to have a record of EVERYTHING from the professionals. We always take out the best policy and pay the excess.

If the hotel are baring you from public places they need to sort what you need, speak with your rep, they should sort this for you, your dh may have to bring food and drinks, but they should be ensuring that you have enough loo rolls, towels etc