I went for the first time last year and I was a bit disappointed. We arrived and got the key for our caravan, when we got to it it looked like a building site outside. Where there was supposed to be sand and a path to door there was rubb;e, plastic sheeting, nails bricks etc and ours was the only caravan not to have a balcony when all the ones in our 'road' had. DD was 2 n half and we couldn't let her run around outside while we unloaded or anything. We rang down to the reception and they said they would send someone down...hr later nothing, we kept DD in her car seat as we were convinved there had been a mistake. We phoned a few more times and were eventually told that it was the right caravan and someone would sort it out the next day. Not happy.
The caravan was brand spanking new however and was nice but 3 light bulbs didn't work so we had to be in the dark the first night. Went and complained AGAIN teh next morning. By 3 pm the tractor came and dug it all out and it was sorted and light bulbs replaced.
Food in the 'resaurant' was absolutley gross, it was just the worse microwaved crap I have ever seen and the staff were bored looking and not friendly.
The 'indoor heated pool' was so cold we had to go and buy DD a wetsuit! The paddling pool was full of bugs and there was dirt everywhere and loose rubber mats.
The funstars were ok, just and actually showed a bit of enthusiasm towards my DD.
There was no kids cutelry in the restaurant either.
We had bad weather the whole week so really relied on the complex and it was just shit.
On the plus side DD fell down the steps one night from the caravan and cut her head and I rang the reception and 2 very nice were with us within mins..she had to go to AnE to be on the safe side as it was here head but they we nice,
Most of the guests were just rough.
I wrote a letter of complaint when we got back and when I got a response they said we couldn't get a refund etc as we had stayed the full week.
I thihk if you've got gorgeous weather and you self cater then it would be ok but not if you plan on using the services there.