So who the hell is in charge of Butlins then?

[twogorgeousboys]

I need to write a very strong letter to the Chief Exexutive of Butlins, but having real trouble finding out who that is.

Whenever I ask for help on Mumsnet, someone comes to the rescue - can anyone enlighten me?

[unicorn]

glad you think its amusing codswallop- doubt if you would if child had ingested the drugs.

[twogorgeousboys]

Now codswallop, there's an idea - but not sure I could cope with the frenzied bidding war between Hello and OK. Might get threatening phone calls from Jordan cos I've knocked her off the front page.


Joking aside, am going to get my apology by hook or by crook and the people I'll be pointing the finger at is those smarmy, cowardly managers who ignored me. Hmmmph!

[katzguk]

it is worth reporting it to the health and safety? this is clearly a breach of the rules, i know it was just one litle mistake but if no one reported little mistakes then image what could happen, they might be able to get you your apology you quite rightly deserve

[Angeliz]

I think you should complain about the attitude of the people you spoke to at the complex.
Yes mistakes happen,(though i don't think it's that trivial hercules-i always think of the worst case scenario so this 'could' have been bad), but you expect to be apologised to and their attitude sounds awful!

I also think that it IS their responsibility. You can't blame a member of staff and say- not our problem!!! You have to accept responsibility and deal with said member of staff.

[codswallop]

oh unicorn
take a chill pill
she didnt take them did she

2gb seems to have sense of perspective

[unicorn]

chill pill... Huh not when kids and drugs are involved I won't.

[codswallop]

oop sperhaps ref to chill pill inappropriate

[twogorgeousboys]

Unicorn - I think Butlins need to take this very very seriously indeed. I can have a joke now, but at the time I was utterly terrified. There was no way of knowing whether he had ingested the drugs. ALL the doctors and nurses at the hospitals (had to be transferred to one with a paediatric ward) were utterly horrified.

Butlins CANNOT afford to be lazy about these prcedures.

[Northerner]

OK, I've done my research now. Butlins are simply are brand name they are owned by Bourne Leisure who are based in Hemel Hempstead. But I can not find a name of a CEO anywhere. S/he's like the scarlett pimpernell!

Butlins are a member of The National Caraven Council and The British Holiday Parks Association, they are the governing bodies who ensure everything is upto scratch. I would write to these and demand an enquiry. Tell them you want reasurrances that measures have been put in place to ensure this will not happen again. I would also say that because of the way you were treated you will NEVER use Butlins again, unless they can convince you that you should (we're looking for a freebie here!)

Also Butlins have an award for Best Holiday Park from The Travel Trade Gazette so I'd let them know waht happenned. (www.ttglive.com/contacts.asp

Keep us updated!

[Angeliz]

where did you find the drugs and were they open??

[unicorn]

2gb I didn't realise he had to go to hospital too...you must have been absolutely frantic.-
Definate story (and not for the money- but to get Butlins do change their cleaning policies if nothing else)
I rest my case.

[twogorgeousboys]

Thanks for that Northerner.

Angelize - I think they must have been behind a bedside cabinet because that's where he was sitting when I saw him with them. 10 tablets were missing. I had been in the bathroom bit (in same room) packing up for about 10 minutes.

[Angeliz]

It's awful!
I think you do right by taking it further.
Glad your little boy is fine

[twogorgeousboys]

I think I've got a few good leads here.

Thanks everyone - will let you know how I get on.

[Nickinha]

I am starting to feel a little sorry for the cleaning lady who does not know what is coming her way! It could happen so easily, human error, I have caught my dd with a bottle of medicine (thank Heavens it was not open), and I have made errors in my work before - sure glad no one is after me... what would you have done if your friend invited you over and accidently left something dangerous you little one got hold of?

[Thomcat]

So should the mother of the child who ingested drugs and got aken to hospital just keep quiet incase someone gets a bit ticked off??!! The cleaner is only human and mistakes happen sure but Butlins need to be made aware this happened so they can send a letter out to cleaning staff and ask them to be more vigilant in the future. If it happens again it may not end so happily.

[Nickinha]

No Thomcat, but it is necessary to go to the very top - could this matter not just be dealt with at the Hotel where 2GB stayed?

[unicorn]

sorry I do feel very strongly about this one.
This isn't a witch hunt or whatever you want to call it- it's about inadequate policies at Butlins... They need to relook at their cleaning standards (and probably other areas) as a multi million pound business- they have a duty of care.
It is totally dif from finding drugs at a friends house.

[Thomcat]

well why not, she won't get in any worse trouble. why shouldn't a serious matter like this be taken to the top. i doubt one person will be singled out. If your child took the drugs and you had to take them to hospital would you not think that you owed it to other parents, other children and to Butlins to make them aware of what happened?

[Nickinha]

Maybe I should bow down on this one, you guys seem to have valid points, I just feel sorry for the cleaning lady who I am sure would be devestated if she knew the anguish she had caused by simple negligence. I would have probably caused a stink there and then and then just thanked the good Lord my baby was alright. I am sure (or hope) that this is not common practice at Butlins

[Thomcat]

I don't think anyone wants the cleaner hung, drawn or quartered!!! I, and I think others just think this is a serious incident, could have been a lot worse, and that Butlins should be made aware of it, it just seems a responsible, sensible thing to do.

[Angeliz]

If they were 'hidden' down the back of the bed then it could just be as easy as sending a memo to all cleaners to be more vigilant about certain places in the caravans/challets so things like this can be avoided.
I'm sure the company would be thankful it was brought to their attention!

[hmb]

It may help in these cases if we were to insigate some for of 'no blame' correction policy. Dh is a pilot. The main trade journal has a section , 'I learned about flying from this' where people warn others about potential mistakes, without them being at the centre of a blame hunt. I agree that Butlins should be warned so that this sort of thing doesn't happen again, but it shouldn't be a witch hunt unelss you can prove that the cleaner was wilfully negligent.

[sis]

I thought the problem now was that Butlins have failed to apologise properly for the the fact that the accommodation which they are responsible for was not up to acceptable standards. The 'news' story would not just be that the medication was found by a very young child but that the situation has been made worse for the child's parents because Butlins refuse to apologise.

Of course, an apology will not undo the fact that the medication was not removed, but it would show that Butlins take the matter seriously and take responsibility for the 'product' the sell/rent. I think that in two gorgeousboys place, I too would be furious and not be able to settle until I got a proper apology.