Hi Everyone
I discovered this board yesterday and have been reading all the posts into the early hours! So stressed, can't sleep, non stop crying, I wouldn't wish this on anyone.
I sent my passport via check and send on 13th July, the IPS advice line advised it was received on 17th July (already 4 days later). We fly during the early hours of Wednesday morning. I was advised returns at 3 - 4 weeks and I should get it back by 14th August. I didn't want to chance it that long so called back yesterday, and was told my passport hadn't even gone to print which takes 5 - 7 days, I told him this was too long and was there anything I could do, He tried to put me through to the progress team, told me they were busy and would callback in 48 hours! I asked if there was anything I could do, and he advised an upgrade which I didn't know was possible!
I was advised that they would try and upgrade but it would be at the examiners discretion because my application wasn't a renewal, it was lost! Still crying!
I called Durham direct this morning to be told I had to leave it 2 - 3 days before they called me back, and couldn't guarantee that the passport would arrive in time.
Is there anything else I could possibly do? we have been saving up for our holiday for 2 years, my daughter is in tears, I'm in tears my husband is so annoyed! I cannot even get a refund as you have to cancel 11 days before flying.
Sorry for the long post. Can anyone offer any advice on anything else I could do?
Many thanks